Ubi-Raziel

Originally Posted by Kees04
So I think I've uncovered a bug in version 9.2.972600.

I started a new Sandbox game, real easy settings. No AI opponents or Pirates, all Traders enabled.

As soon as I start the game, I go to Eli's prison. He's buying potatoes for 32.
I save the game. Go to menu, load and then go back to Eli's prison. The value he's buying potatoes has reverted to the standard value of 8.

Hello!

Thank you very much for your report, we can forward that to our team.

Just in case we struggle to reproduce it ourselves, I would like to ask some questions -

- Do you have any other sandbox games? If so, does the same iss... Read more

Originally Posted by Norca1232017
For the past few months anytime I would try and play siege and after 3 or 4 rounds my internet will just disconnect. I will have a stable 30-40 ping and out of no where it will just shoot up to 216 and rubber band me until I get kicked for connectivity issues. Rainbow six siege is the only game that does this to my internet and it takes the entire service offline for a good 3-5 minutes as I can’t access any webpages or social media on my phone during this time. After it comes back on I am either banned for an abandon sanction or rejoin the game only for the same cycle to repeat itself. I have the original Xbox and it is hardwired into the internet router. I’m hoping someone on this forum has answers to this or have experienced this issue....

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Originally Posted by Netherweller
Lmao what a joke, dude wrote you that you have that issue in multiplayer, so recreate it there

Though game got fixed MP bugs and would be playable after a year, nothing changed

Hello. We understood that this was reported as a multiplayer-specific issue, that detail was not missed.

Our team need to be thorough and that means testing multiple scenarios, to understand it fully. They explained that they can test this scenario in multiplayer however it will take a long time to get to Enbesa and building Palaces with a high level of attractiveness.

Rather than spending a long time to try to reproduce this issue ourselves... Read more

Hello everyone! I'm sorry that this thread has been missed for so long.

There doesn't appear to be a clear trend regarding which players are affected by this. From what I can see, your system specifications are quite varied.

I will be reporting this to our dev team. It's possible they won't experience the issue themselves, therefore I would like to request some information to help with the investigation -


MsInfo: https://support.ubisoft.com/Article/000078753
DxDiag: ... Read more

Originally Posted by OrnateSoda910
Managed to get a clip showcasing some Round 1 Casual toxicity at its best. Not trying to shame players here, I just have no way to blur out names, sorry.
The point of this video is to highlight the fact that even with RFF active, it apparently doesn't work in some cases, not entirely sure why this is one of them.

Also, as a side note, the automatic deactivation of Friendly Fire if you revive the teammate you downed is a function that only results in further griefing, please just leave it up to the player to turn off, it's really not great.

Anyway, here's the video. The first bit you'll see a bunch of TK'ing going on for the purpose of Bandit being able to attempt a 1v5, but pay attention just after he kills Ela, he is ...

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Originally Posted by h20elex
Played with a macro cheater on my team during a clubhouse unranked match whilst I was streaming here is the clip of him using the macro:

Hello!

First of all, I have removed the video link to avoid naming & shaming. However, I have kept the link address so I can forward your report.

The video is very short so I'm lacking some context. Without naming the players, can you please explain what is happening in the video?

Thank you!

Originally Posted by GGAtTheMoment
I bought ps plus 12 months about 10 months ago and i should have gotten the skin, i know im a bit late on this but yeah i still dont have the skin, what do i do?

Hello! I'm sorry to read you did not receive the Doc Byte set.

Most of the content within the set is downloadable content, which can only be made accessible to you by the PlayStation Store. For that reason, we would need to refer you to PlayStation Support to see if they can add that for you.

If after contacting their support you are still missing your 3 day booster, please contact us directly and we'll look into that for you -

Email Support / Live Chat: ... Read more

Hello everyone!

Apologies for the DirectX crashes you are still experiencing. We have forwarded feedback to our devs regarding this to help with their investigation.

In the meantime, we have found the following steps have helped the majority of players -

- Navigate to this location: %userprofile%\Documents\Anno 1800\config\
- Delete engine.ini or open it and change "Device Type" from DX12 to DX11

This will force the game to use Dx11 instead of Dx12 and hopefully stop the error occurring for you.

All the best!

Originally Posted by x_BODY_BAGZ2x-
Hi I am having the same issue. I try to download my Rainbow Six Siege disc on my PS5 but whenever it gets to 1.045 GB it says “can’t download or copy”

Hey!

I have tried looking into this for you. We don't appear to have any game-specific installation issues for PS5, however the error itself seems to be quite general.

My first recommendation would be to contact PlayStation Support, or check their guides for this error.

Some ideas of my own that I would like to add -

- Double check to make sure you have enough hard drive space
- External hard drives are not yet supported. If you're attempting to ins... Read more

Originally Posted by TCCPierce
The email address that I have for my Ubisoft account is no longer accessible. How do I manage to change the email?

Hello!

As your issue is account-related, it is best we discuss this with you via a private support platform, for your privacy.

It is possible for players to change the email address themselves. However, if you no longer have access to the email address, we will need to change that for you.

Please contact us via one of these channels -

Email Support / Live Chat: ... Read more

Originally Posted by FallenAwake14
I bought siege about two years ago and downloaded it today but I did it through gameshare with another account and now when I go to log in the game it says that the free week-end is not available at this time and I cant play its been like this for two days now and no matter what I do it keeps happening any help?

Hey!

Which platform are you playing on please?

It sounds as though the free weekend has accidentally been installed, rather than the full version.

I believe the only way forward would be to uninstall it, then redownload it from the store. When doing so we can then double check to make sure the full version i... Read more

Originally Posted by glassylucas
On the ubisoft account in-game, I need to change/ close it because I do not have access to that email anymore. I need access to it because i want to link twitch so i can get the drops. If it is possible to just close the account then that is fine aswell because i can make a new account with the right email and link the psn/ twitch account from there. Is there any way that you can help?

Hello!

As your issue is account-related, it is best we discuss this with you via a private support platform, for your privacy. We can discuss the account in more detail and make sure to find the best solution for you.

Please contact us via one of ... Read more

Originally Posted by TTV_slothboy227
I was in the middle of a ranked match then some on ran under my fuze and I got kicked for to and then I got a abandon sanction witch is complete bs I want my acount unbanned right now

Hello, apologies for the delay!

I appreciate that team damage was not your fault, and this can sometimes happen due to a teammate being a bit careless.

As the sanction & kick system is completely automated, I'm sorry to say we are unable to remove any temporary sanctions.

Originally Posted by ...

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Originally Posted by Lord_Alligator
I have qued for a long time for a ranked match so I naturaly reset the timer by canceling the match and starting an new ranked and halfway through my rank match i got a penalty ban and an abandon sanction. I have went down a rank and lost 90+ ELO from this glitch.

Hello!

I'm sorry for the inconvenience, we have had similar reports of this behaviour and our R6S team are currently investigating.

When first searching for a match, it does connect you to one after around 5 minutes however it doesn't them bring you bring you into it. This leads players to searching for matchmaking (or rejoining if they have that button) a second ti... Read more

Originally Posted by MasterCard.
This bug has been going on since 2018. There is a similar thread that went on from 2018 to 2020 with still no solution from the Ubi staff.
I am based in the UK, I play on North EU servers, my ping averages on about 45ms, when i get a kill/injure, my ping spikes up to 400-500, and i have to stand still until it goes back down, this is really frustrating as i cant get two kills in a row without rubberbanding and getting killed.
1. Yes my game is on an SSD, i have tried switching to HardDrive too
2. Yes i play on wired connection, i have tried switching to wifi too
3. I have repaired/freshly installed ubisoft/battleye/rianbowsix MULTIPLE times
4. I have all set them to run as administrator
5. I have updated my drivers, u...

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Originally Posted by ShugokiLikker
Ive finished the whole situation with 3 stars and finished article 5 without skipping both start and end cut scene and also have waited for about 2 days but still no reward. here are the screenshots

Hello, apologies for the inconvenience!

This is an issue we are ... Read more

Hello again,

I'd also like to suggest launching Ubisoft Connect as administrator. We received word that this has worked for some players.

This support article explains how: https://support.ubisoft.com/Article/000060505/

Originally Posted by raswus9
Sorry for hijacking but i got this issuue aswell and i wanna know if it actually impacts me

- i been facing this issue all season (neon dawn) didnt have this issue before i bought my 360hz screen tho

- i am getting very consistent between 300-400 fps. lowest itll go will be 230'ish although this will only be for a few seconds, and only when im outside on a few select maps. the second im inside the building itll go back to the 300-400. my average fps is 360 tho.

- i face this issue like once a minute the yellow update icon will pop up on the right top side of the screen..

- and my fps NEVER drops really low.

So my real question is, is this impacting me in any way (server sided i mean) ?????
I c...

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Originally Posted by Hydrated999
I appear offline to my friends and they appear offline to me. I cant play with anyone because they all appear offline and i've tried removing them and adding them again but it still doesn't work. Can anyone Help??

Hello, sorry to hear you have been affected by this issue.

We have noticed an increase of similar reports from other players as of late. Our Ubisoft Connect team are currently investigating why this is happening, I'm sorry for the inconvenience.

Would you be happy to provide your Ubisoft Connect launcher logs? Either a direct link would be fine, or they could be added to a support case.

Here you go: ... Read more

Originally Posted by GlamorPants
Hi Team ,

I am facing Connection Lost: There seems to be a problem with your internet Connection .Please check your settings or switch to offline mode for over 3 weeks now . I tried to fix the issue , gone though some forums , steam quora etc. Troubleshooting steps I did were as follows:-

1.DNS Settings
2.Changing Password
3.Changing WIFI
4.Lan Connection
5.Restart System
6.Re-installed Uplay
7. Disabled Antivirus

Please check from your end , and let me know if any additional steps I need to perform.

Hey! Sorry to read you're facing connectivity issues.

We don't appear to b... Read more