Ubi-Raziel

Originally Posted by DeltaAraii
Is it somehow possible to delete certain soundtracks from the anno 1800 files so they dont play anymore ingame?
I appreciate that some of the music issues have recently been fixed, however, i still have annoying problems like the pirate base theme playing in the arctic for no reason all the time and other annoying music interruptions id simple like to fix by deleting catastrophe music and for example the pirate theme.

Playing a custom made music list from youtube etc. is not an option for me because it obviously doesnt adapt to your current session.

Hello!

I'm sorry to read you've been having difficulties with the music in-ga... Read more

Originally Posted by TentaclePudding
Thank you for the reply. I'm not sure if GeForce Now allows access to the file system.

Unfortunately for me, I have no other way of running the game, so I have to deal with all the issues that come with GFN. During my last session when I passed 25 000 population I had the game crash on me every 30 minutes with runtime errors, out of memory errors and such, no save game issues though.

No trouble at all, thank you for your reply.

I completely understand the value in GeForce Now and it's a brilliant service; the only complication is that we never know for sure how a game and it's required services will run.

If GeForce... Read more

Hello!

That is certainly a sneaky thing to do! Thank you for your report, I will send this to our Anno 1800 team

Regarding the rewards - I'm not certain whether this is intended behaviour however I will report your feedback to our team. They will then change that if the rewards are wrong,

All the best!

Originally Posted by P0PPYTAT
^ of all the jobs in life....this has to be one of the most annoying for everyone else. ^

I agree with you, spamming advertisements just becomes a pain for anyone using our forum.

Deleted

Originally Posted by vbhokie94
I've completed the Wedding Horns mission and Oswald has been installed as king of East Anglia, but when I return to Raventhorpe and check the Alliance Map it is not showing up as completed. Is this a bug or are there further missions required to complete?

Hello!

I'd first like to mention that this is the Anno 1800 forums. In future for AC Valhalla issues, please refer to our new forum here: ... Read more

Hello everyone!

I too agree with what was said above we also have the following support article that tends to help with crashing issues: https://support.ubisoft.com/en-gb/Article/000061047

Originally Posted by LJPandza
Yo Ubisoft plus payment is broken there are loads of threads regarding this issue from loads of people.. and this is the one you reply t...

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Hello everyone!

My opinion is similar to most of you above. As the game is being played through GeForce Now, I'm sorry to say issues like this are more likely to occur.

You could try manually checking the save location, if GeForce Now allows that: %userprofile%\Documents\Anno 1800\accounts

Originally Posted by TentaclePudding
Hello,
I am playing Anno 1800 using GeForce Now. Last night i spent 4+ hours in-game, saving several times. After I clicked Save and Exit game, Anno shut down and I got some message about cloud saves, something like "unable to sync cloud saves". I got a bit worried so this morning I logged in again only to see that none of my progress from yesterday has been saved. Can I do anything to recover it? Thank you.

Hey!

I'm very sorry to read this happened to you, we will do our best to help.

It's difficult to say for sure whether the save has been lost. We can try manually searching for it in the folder structure, if GeForce N... Read more

Originally Posted by vj_ithildin
I got the game a few weeks ago. I'm playing my first campaign and just picked up this quest. I can confirm that it's still bugged, it doesn't even show a destination for delivery right now. The only clue we get is in the quest description is to deliver the crates "out of the region", so I moved my ship with the cargo to the New World - quest still not completed. The title should really be ...

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Originally Posted by peenab
- Using newest driver (2/2/2021) 461.40
- Did not try to roll back driver since I'm also playing recently released games that require newest driver

I understand entirely, thank you for getting back to me so quickly!

Hello!

Thank you all for adding to this support thread.

I reported this issue to the Anno 1800 team. Our Quality Assurance team were unable to reproduce the issue themselves, however it has still been raised to our dev team so they can also take a look.

We have no further information at this time, however we'll let you know once we do!

Originally Posted by GregoryVan2021
It's a Korean language

Hey!

Thanks for letting me know

I will need a rough translation from jeff8080 if possible, so I can understand the issue.

Originally Posted by peenab
Recorded a video, please forward it to the Anno team. The game is unplayable at this point, every mouse interaction causes massive stutter, even in menu.

https://streamable.com/4ems05

I certainly will, thank you for the conclusive video.

Please also confirm the following -

- What is your current video driver version?
- Have you tried rolling back your driver to 457.51 or earlier? If so, did it hel... Read more

Originally Posted by Xr0rX
Hi!
I have been searching the internet for answers, but I seem to be the only one with this issue so far.

When I start the game, i hear the main menu music and see a black screen (sometimes the loading screen can be seen blurred in the backround). After a while I am greeted with the script viewer (this can be closed by pressing ctrl+G, but then the game freezes for a moment and after that the script viewer is back)
The top-bar works and I can navigate to the setting page etc. but everything is unresponsive.
To put it shortly: My main menu doesn't load.



It seems that there are two errors showing up:
ERROR [1, 1] Script ru...

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Hello everyone!

To add to what Ubi-Thorlof has said, I have received confirmation that this issue should now be resolved.

Please follow the advice given above, and let us know if the issue seems to persist.

Thank you!

Hello everyone!

Sorry to hear you all now appear to be facing a crash-on-launch issue.

We have not reproduced this issue on our side, so it's currently difficult to say why this is happening. Considering it is affecting multiple games, it may be an issue with Ubisoft Connect.

Please give this a try: https://support.ubisoft.com/Article/000061047

One of the steps listed is to re-install Ubisoft connect, which is a good suggestion in this case.

Hopefully that resolves your issue but if not, please provide your system specs and we'll discuss how best to proceed.

Thank you!

Originally Posted by madzik123
Hi,
I have reported exactly the same bug in early December but I haven't got any response since then. Here is the link to the thread: ...

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Originally Posted by SirHarryPierce
If I remember correctly Bright Sands also has a few of those and some more default random islands. I will report here when I encounter them again.

I appreciate it, thank you.

Just in case our team are unable to reproduce this, would you be OK to provide us with your save file?

This support article shows where to find it: https://support.ubisoft.com/Article/000063645

Eithe... Read more

Hello!

Thank you for clarifying, I too did not understand the issue at first

Can you please confirm if this always happens at the same coast, or if you've noticed this in other places?

Thank you! Any information you're able to provide will be most helpful.

Originally Posted by BlopsRusher

Rough translation

Hello! Thank you for your report, and I'm very sorry you witnessed this behaviour in-game.

I will take care of this report for you. Please note that I have removed the image from your thread and hidden the translation, as we try to avoid naming & shaming, even if there is misconduct.

We also have a support article regarding player reports that may help in the future: ... Read more