Ubi-Raziel

Originally Posted by Vahlk1
Yup, me again, same problem that I had last time, it wont give me my drops. I've watch over 7 hours on one streamer alone at this point. I'm not sure if that's just because drops will be given out later or if I'm having the same problem that I was having during the November major. I'm hoping it's not the latter because if I have to go through a month of customer support every time I want twitch drops for some rainbow 6 event I'm going to be pretty pissed

Hey! Sorry to hear you're facing this issue, I will do my best to help.

Let's start with some questions -

- As it's now been roughly 24 hours, can you please confirm if you have rece... Read more

Originally Posted by M-A-S-K
There's a weird problem with the game, every time I play in Villa the game crash for an unknown reason.
I tried to reinstall my drivers and updating windows but nothing changed, the game always crashes in Villa.

My pc specs:
CPU: i7-6700
GPU: GTX 1080TI
RAM: 16GB ddr4
game is installed on SSD

Hello! Sorry to hear you're facing this issue.

In my experience, crashes with 1 particular map are usually related to corrupt game data.

Let's try verifying game files: ... Read more

Originally Posted by TiagoOutrelo
Hello everyone,
I have 2 questions.
So i am play Rainbow Siege on PS4 and i want to start playing on my PC can i have the same account on PC (Same Characters some reneuw etc..).
And can on PC woth a friend of mine playing in PS4?
Thank u

Hello!

This is not yet possible, I'm afraid.

With our release of Ubisoft Connect, we are starting to release games with cross-platform features such as Hyper Scape and Assassin's Creed Valhalla. However, Rainbow Six Siege does not t... Read more

Originally Posted by GunnerAidan
Hello everyone! I have been watching twitch streamers with siege drops enabled today (1/21/2021) from about 10 A.M Eastern to 4:20 P.M. I have not received any of the charms and when I go to my drop inventory on the Ubisoft drops site nothing is there.

Hey!

Twitch Drops are usually received very quickly, however they can come through with a bit of a dleay.

Did you receive a notification from Twitch to say you have received Twitch Drops? If not, they may still be coming through.

Please let us know if they're still missing after 24 hours ... Read more

Hello again MotoR12P,

The issue should now be resolved

All the best!

Originally Posted by Teamz-.-
can you also fix the drop register that hasn't been fixed since 2018

Hey Teamz-.-,

Yes, I've really been trying to push for this as of late!

I appreciate this is a frustrating issue and you would like a solution. Please only comment in relevant threads, so we can stay on topic.

Hello, apologies for the delay! We are responding as soon as we can.

5.1 audio is not natively supported in-game. It is possible for it to work, however you may need to configure your output device.

I'm sure there will be some online guides / videos to get it working

All the best!

Hello everyone! Apologies for this issue you are experiencing.

Our team have been looking into this for some time, however we have not been able to find a solution just yet. We have started another investigation to get this resolved once and for all.

Please refer to the newly created sticky thread here: ... Read more

Originally Posted by Kelbinavor
I'm having the same problem, where trying to play ANY Ubisoft game, from/through Steam, gives me this message:

"There was a problem authenticating the ownership of this product. Please contact customer support if you need help in solving this problem."

I saw what you said about having logged into different accounts... That's not the case with me... For example, I was able to play "Agos" for a couple hours one night, and the next day the "Ubisoft Connect" app failed me, with that above message... I tried MANY things, but can't get it to allow me to play ANY of my Steam-bought Ubisoft games!!

So, how do I fix THAT??

Hello... Read more

Originally Posted by Sorbentich
Bro, did you solve this trouble?

Hey! Just to let you know we're here on the forums daily, so we can also try to help if WarzaRe57 does not get back to you.

Ubi-Karl has some good suggestions above. If that doesn't work, please let us know.

Hello everyone!

I'm sorry you are affected by this, our team is looking into why some players are affected.

Please refer to our newly created sticky thread here.

Hello everyone!

I have created a sticky thread about this earlier today. Please refer to it here: https://forums.ubisoft.com/showthread.php/2314068

Thank you!

Hello again!

Our team tried to reproduce this in a solo match, however the issue did not occur.

They would like to test this in the same environment as yourself. Would it be possible to provide your save file please?

The save file can be found here: https://support.ubisoft.com/Article/000063645

Either a direct link to the file would work, or it can be added to a support case. Here is the website link for that: https://support.... Read more

Hello everyone, welcome to this thread.

We are aware that some players are having difficulty enabling Twitch Drops, and are receiving the error message in this thread's title.

Our team is currently investigating why this affects some players. In the meantime, we would like to suggest the following steps which will hopefully help you -

- Browser troubleshooting: https://support.ubisoft.com/Article/000062631
- Un-link then re-link your Twitch account: ... Read more

Hello everyone, welcome to this thread.

We are aware that some players are having difficulty enabling Twitch Drops, and are receiving the error message in this thread's title.

Our team is currently investigating why this affects some players. In the meantime, we would like to suggest the following steps which will hopefully help you -

- Browser troubleshooting: https://support.ubisoft.com/Article/000062631
- Un-link then re-link your Twitch account: ... Read more

Originally Posted by Teamz-.-
Hello this issue is still happening to my account.

Thank you for getting back to me, and I'm sorry to hear you're affected by this.

I will notify the team that you are still experiencing difficulties.

Originally Posted by The_Sauce.
Im having the same Issue. I also tried the same fixes but nothing worked. Is there a know solution to this problem?

Hello! This does not appear to be a bug, so we should be able to resolve it with some troubleshooting.

- Can you please list your PC specifications?
- What ping / latency do you and your teammates appear to have?
- Are you connected by Ethernet or WiFi?
- What is your current speed? Try checking with a service such as speedtest.net
- Do you face this issue in every match,or only some?

Thank you! We may need to keep asking more questions, so we can narrow it down further ... Read more

Hello everyone!

I'm sorry to read you're all still affected by this issue.

Our team have been looking at this issue over the months and we have not yet been able to determine why some players are greeted with this error.

A new investigation has started and I'm forwarding all affected accounts to the team. Please refer to the sticky thread that I made here: ... Read more

Originally Posted by Limeade_
-Platform Name: Limeade_

- What 4-0 error code do you receive specifically? [4-0xFFF0BE20]

- What platform you are playing on? PC

- What is the last exact date and time when this affected you? At the start of a new season and got to the point where i bourght a completely new copy of siege and still is happening now. date is now (17/01/21)

- What region do you live in? uk

- Who is your internet service provider? TalkTalk

- Are you using wired ethernet or WIFI? Wifi

- What exactly were you doing in the game when this message popped up? i was just trying to get into an online game of siege quickplay

- Does this error appear 100% of the time, or only sometimes? it happ...

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Originally Posted by llilillilliiii
Hello still getting the error =/ pls fix

Originally Posted by geostigma_
I'm also experiencing this

Originally Posted by Sup3rmensch
Browser suggestions...

Read more