Ubi-Raziel

Hello! Thank you for your report.

I have tried checking this myself, however it shows as 50% and 20% for me. I'm personally looking at the UK store.

- Does this incorrect sale only show in the Ubisoft Connect Store, or also in our Ubisoft Store website? (https://store.ubi.com/)
- Which country do you live in / which store are you accessing?
- Would it be possible to provide images of the sale price mismatch?

Thank you!

Originally Posted by Sedjems
Bonjour je m'appelle Fabrice et suite à un bug de cp lors d'une codt, je me sui retrouvé avec un wr !! et je me retrouve avec un trophée 7 et un 6 que je ne devrai pas avoir.
Mon classement est argent 3 du coup, hors je crois je suis que argent 1 ou 2 , comment retirer ces 2 trophées ? Merci

Hello!

I'd love to help you, however this is our English support forum.

I can see you have also created a thread in our French support forum, so we'll allow a French support agent to get back to you
... Read more

Originally Posted by lfrit-
Just tried it, same issue. Do i need to delete the updates from dragon center?

Hey!

I'm not sure if all updates need to be uninstalled I'm afraid.These steps in particular seemed to resolve it for most players -

- Install Windows Updates
- Uninstall MSI Dragon Center
- Restart the PC

Hopefully that works! If not, I believe it would be best to try deleting the updates, then restarting.

Originally Posted by TSUN.KAKKOU
Hello ! Since I played TM on another computer than the one I'm usually using, I discovered that my game wasn't fluid as it should be. When I say "fluid" I mean like I have the feeling I have less frame per seconds then what is shown on the screen. I tried every combinations possible in the in-game settings to make my game smoother but I didn't succeed. The only time I got the same feeling as I had playing on another computer was when I activated V-sync but I had big input-lag making it unplayable. There is a video that I recorded today on Winter-25 and you can see on the top left of the screen that my fps are constently at 65 fps (I limited them cause I have a 60 Hertz display) but you can see that my game is laggy.

My specs : laptop Ac...

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Originally Posted by demigodliek
Still cannot buy anything from lithuania...

Hello, we'll take a look for you.

Can you please confirm if you are receiving the same error as above, or a different error?

Have you tried making the purchase both in-game, and via the Ubisoft Store website?

Are you being connected to the correct Ubisoft Store? It should be the International store, /ie.

Thanks!

Originally Posted by Gh0sT_9-6
My case was also closed by bubisoft support and still haven't got anything on my account i didn't even receive my pack it just showed like a notification of pack and then nothing.

Hello! I'm sorry to read your support case was closed prematurely.

I have reviewed your account and I can see you received the holiday pack, and when opened you received Buck.

Is Buck a new operator for you, or a duplicate?

Originally Posted by Arkedios
...

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Originally Posted by timwie-
Hey,
I just saw that on the 01-02-21 TOTD "Orbit", I didn't register any time on the leaderboard (the one you see in the solo map selection), even though I played the TimeAttack and Knockout. I did set a time on that map before it was TOTD, and I didn't improve it during that day. Could it be that because I didn't improve it, it wasn't added to the TOTD leaderboard?

Hello!

I'm not yet sure if this is intended behaviour, however we can certainly look into it for you.

Do you recall if your time was on the leaderboard, prior to it being made TOTD?

Originally Posted by smacktrick_
It says due to Covid-19 support is limited to live chat.
And below that: live chat is currently unavailable, please select a different support method.

Hello again.

Support tickets can still be created, however there may be some limitations due to region & the issue selected.

I have created a ticket for you, and it should be accessible with this link: ... Read more

Originally Posted by r2jay
Steam says its not their issue. Steam is telling me to ask Ubisoft now what should I do?

Hello again

In that case the next course of action would be to contact our support directly. A support agent can review your Ubisoft account and try to determine what is causing this billing issue for you.

Here you go -

Email Support / Live Chat: ... Read more

Originally Posted by kane_ferg
when I load the game I am unable to see any operators on the operator main menu and when I load into a game my character is froze in place holding their hand out with nothing in them. I cannot play the game and don't know how to fix this.

Hello!

A very unusual issue indeed, it sounds as though the game files are corrupt.

Try first verifying your game files: https://support.ubisoft.com/Article/000060529
... Read more

Originally Posted by Abbittibbi
NOPE, more of the same...

https://pasteboard.co/JLyIh7c.jpg

Hey!

I reviewed your account and it doesn't appear as though the game was activated / brought in the Epic Games Store, is that correct?

If so, that is lik... Read more

Originally Posted by TTVIIIIunixIIII
I have been trying to fix my game volume for a year now and I have not found a solution. Every time I start the game or play I hear no sound or anything just really want to be able to play the game again.

Hello! I'm very sorry to read you're having difficulty with audio, I also really want to get this working for you.

As I don't yet have a lot of information regarding the steps tried, I will list you some ideas -

- Verify game files: ... Read more

Hello AyeEnd!

Apologies for the delay, I noticed you added to a similar thread here on the forum.

I have added these extra details to the investigation that UbiKoality started, as well as the new video.

Thank you!

Originally Posted by zeliiiiii
Thank you for your time buddy. I will try everything, hope it will work.

You are most welcome

Sounds like a plan! We're always here, should you need anything.

Originally Posted by zeliiiiii
Hello guys at first I want to apologize for my English.

So I need help about one issue. Every time I start game and map villa is voted to play my game just crash and I receive 1 hour, 2 hours and 24 hours
restriction. I don't know what to do with it. I re-instaled the game but it does not helped at all... Do anyone of you have any idea?

Thanks for your time.

Hello,thank you for contacting us!

Never apologise for your English it is perfectly readable, and I find learning more... Read more

Originally Posted by LilMil109
Thank you for the update. I appreciate it.

You are most welcome enjoy your day!

Originally Posted by Elsie911
Thanks for the info.

You are most welcome!

I have since learned that a fix is planned for the next Anno 1800 game update (9.3).

Thank you for your time

Originally Posted by DarKaiser281
provando a fare 'autenticazione a due fattori per giocare le partite classificate di R6, apro il sito, metto il mio numero di telefono oppure l'email, mi arriva il codice sul telefono ma la pagina di ubisoft non si aggiorna e rimane biamca senza farmi mettere il codice

Hello, I hope you are well!

We are able to offer support here in English here on the forum, is that OK with you?

Using a translate tool, it appears as though you are having difficulties enabling 2-Step Verification.

If the website is not working correctly, I recommend following these steps: ... Read more

Originally Posted by Rebell234
hey guys i found a solution for the error code try to verify ur game files on steam and it shod work that's what i done and it worked for me hope i helped u <3

Hello! Thank you for helping here on the forum

Just for future reference - Please try to avoid necroing old forum threads, as players have likely now moved on and it can make keeping things tidy a bit more difficult. The best practice would be to either add to a more recent thread, or create one of your own.

Thanks again, and I hope yo... Read more

Originally Posted by TheAlIFather
I recently started a ranked match with my friend and as the game started I was instantly kicked out I tried to reconnect multiple times and it said connection failed and I tried restarting my computer, reconnecting my internet and restarting siege, but nothing seemed to work when the game ended I was banned for 30 minutes and this wasn't even my fault.

Hello!

I'm very sorry to read you were disconnected, and were not able to rejoin the match. It's very difficult to say why that happened.

At Ubisoft Support, we don't have the ability to manually override the outcome of a match, or the MMR gained / lost.

We will do our... Read more