Ubi-Raziel

Originally Posted by dansteele2592
Holy **** dude youve told me the same ******g thing everytime, is it ever going to be resolved?

Hello, I can now see you have received a response in your support case with a resolution.

Apologies once again for this negative experience, it is of course not the impression we wish to give. There was an issue with how fast the case was being handled, and we've done our best on the forum to speed that up for you.

Originally Posted by samsamwalker853
Hi I've tried to get in contact with you through twitter but I haven't received a reply yet my twitter @ is samsamwalker853

Thanks for the reply

Hey! Thank you for getting back to us.

I have asked our social support team to get back to you, so you should have an answer soon

All the best!

Originally Posted by ZER0.F
Since of yesterday me and my friends started to notice we sometimes don't get the extra 'rounds won' x60 points. We won 3 rounds in casual, so we should be getting 180 points extra because of those rounds won. We didnt get it. Just the match win. Also no VIP bonus points. Is that just bugged or are we really not receiving those points?

Hello, thank you for contacting us.

I'm unable to find any internal reports of this issue, so it's possible it has not been reported just yet. We can certainly investigate.

Would it be possible to provide an image showing the end of match summary, so we can see the score & lack of battle pass points gai... Read more

Originally Posted by marrdiic
Anno I bought has no access to english language, due to the region bind.

Frankly, I'd never expect it to be that complicated.

I was told by support of the region, they can't help.

Moreover, they even refused to exchange the versions or substitute the language for english, or simply provide me with link to buy the rest languages!

What's worse, I can't get my refund on the account of launching the game, I launched it only to see, that the single language I had access to, was russian, and I can't download any others what so ever...

I'm completely pissed off with this...

How can I get others languages?

... Read more

Hello everyone!

Can you all please confirm if the inaccessible rewards are specific to a DLC? If so, please contact us directly with an image of your locked rewards -

Email Support / Live Chat: https://support.ubi.com/Cases/New

Twitter: https://twitter.com/UbisoftSupport
Facebook: ... Read more

Originally Posted by EverybodyBeCool
Hello,

Pricing for bundles are bugged. When I own 3 items (or just 1 or 2) out of 4 (or more) of any bundles for example, the price of the bundle doesnt change and the bundle stays at FULL PRICE in the store.

Until now bundle prices were changed according to the number of items we were owning already.

How comes is that ??

I am not alone in that case. I saw other cases reported in R6 FIX but no change or notification to tell us that the bug is being investigated.

Hello!

From what I recall, the price would remain the same however the % saving is recalculated to help make an informed mistaken.
... Read more

Originally Posted by FluffinaBox
I know other people are experiencing it cause I'll ask in game and it's consistently being banned. I'm guessing people don't feel like putting in the effort to report it or look for a report so nothing's happening. I've also noticed that it's starting to happen in other maps to a lesser extent. I would really appreciate it if you could support my report, here's the link ...

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Originally Posted by What_A_Banshee
My loadouts were reset twice while playing the legacy arcade playlist. Should i redo all of my loadouts or is there a fix coming soon after 2-3 years of this issue happening? Also please kindly dont tell me to delete my local and cloud saves because i am told to do this every time this issue and it never works.

Hello! I'm sorry to read you're affected by this issue.

Deleting the save file has always been a reliable workaround in the past, as reset loadouts was related to a corrupt save file, which holds your loadouts, settings and Situations progress.

The source of this issue however is not in the save file but rather somethin... Read more

Hello! Thank you for contacting us, and I'm sorry to read about the issue you are facing.

An investigation is currently ongoing using the reports we have received, however we have not yet been able to reproduce or understand the issue ourselves.

I would like to suggest some steps for you to try. Please keep in mind that this will reset your loadouts, Situations progress & in-game settings.

The steps can be found in the following support article: https://support.ubisoft.com/Article/000061964

As suggested in the article, let's also back up the save folder in case this does not resolve the issue.

Let me know h... Read more

Hello everyone!

I have merged your threads together as you appear to be facing the same issue.

As PoPPYTAT suggests, please follow our sticky thread that was posted by Ubi-Milky.

That should resolve your issue, but please let us know if you need anything else!

Originally Posted by Hyperbeast4all
Thank you for your time!!

Now, on the CD case it says advanced edition but i think it means it's the deluxe one, since it also says it comes with the additional operators we just talked abaut.
Unfortunately it was a gift for me and i got it 2 years ago so i don't have proof of purchase.
I did take a picture of the case and i will upload it for you, i hope you can do something with that.

Whether you can, or can not fix the issue, i really appreciate the help!

Hello!

Thank you for your kind words, and for keeping us in the loop with your progress!

I have researched into this for you and it looks ... Read more

Originally Posted by series11
This issue occurred after the last update. I applied the support article but the problem has not been fixed.

Thank you for getting back to me!

This does not appear to be a known issue, so it may be undetected, or we can resolve this with troubleshooting.

- Can you please confirm you tried both verifying game files & disabling background applications, to no avail?

- How often would you say this issue affects you?

- Would it be possible to provide a video of what happens?

- Do you have any overlay, anti-virus or screen recording software running when this issue occurs?

I appreciate I am ... Read more

Originally Posted by series11
It throws me to the menu without giving an error code during the encounter.
I can reconnect in ranked game but not connecting in quick match please resolve this issue.

Hello! I'm sorry to read you're facing this issue, we will do our best to help.

For any crashing issues, please refer to this support article: https://support.ubisoft.com/Article/000061047

If the issue persists, please let me know... Read more

Hello!

We are currently going through a very period and our response time has been pushed back, apologies for the delay.

A support agent should be able to transfer your game to your friend for you. If a support ticket is taking too long, you could check if Live Chat is available or contact us via social media -

Twitter: https://twitter.com/UbisoftSupport
Facebook: ... Read more

Hey! We only support English on the forums here, and we also have a French & German forum.

Would it be possible to repeat your question in English?

Hello! Sorry to read you're both having difficulties access the in-game store.

Let's start by putting our game in the most ideal scenario, to see if this helps.

- Enable Ubisoft Connect's overlay
- Enable Steam's overlay
- Disable all background applications: https://support.ubisoft.com/Article/000063761
- Try making the purchase

Let me know if that helps! If so, it may be a matter of narrowing down which application is conflicting.

Hello!

Thank you very much for your in-depth explanation, image, and list of reproduction steps.

I will forward this directly to our team, so we can get it fixed

Just in case this is due to corrupt game files, I would also like to suggest verifying them: https://support.ubisoft.com/Article/000060529

All the best!

Hey! Sorry to read you're unable to access your rewards in-game.

This is something that has affected some players for a while now, and we're working on a permanent fix.

For the time being, we're asking players to contact us directly so our support team can review your account.

Please contact support via one of the following methods, with an image of your locked rewards -

Email Support / Live Chat: https://support.ubi.com/Cases/New

Twitter: ... Read more

Originally Posted by SckMyNick
Holiday pack 2020 gave me duplicate i already had buck but pack gave me him
https://pasteboard.co/JGC9kSl.png

...

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Originally Posted by SirHarryPierce
Hey all, With ShareX I take cuts of my Anno Screen very easily.

Hello! A great suggestion, thank you