Ubi-Raziel

Originally Posted by GM.Boolin415
Been playing this game for a bit now on PC ever since the new season I keep getting connection errors. I tried closing the game and even uninstalling but it keeps happening I also recently got a new ethernet cord but that shouldn't be a problem right? Just looking to see if people are having the same problems or how I can fix this issue thanks.

Hey, apologies for not seeing your thread sooner.

We have seen an increase of connectivity issue reports since Operation Shadow Legacy, and we're currently investigating.

Please answer the following as best you can -

- Error code:
- Platform: PC
- At what date / t... Read more

Hello everyone!

The 2 main topics in this thread appear to be sound issues & hit registration, so I would like to tackle them both.

As of our most recent update, Y5S3.1, the missing & inverted issues seem to have now been resolved. Of course we are still keeping an eye on things, but it is looking very positive so far. We tweeted about this here: https://twitter.com/Rainbow6Game/sta...023598086?s=20

Regarding hitbox registration - We have started to see more reports since Operation Shadow legacy however nothing has been concluded just yet. All reported are being forwarded to our team who will investigate.

Thank you!

Hello!

Intentional team killing is against our Code of Conduct, as it is interrupting the flow of gameplay. We understand this does accidentally happen however, therefore in-game sanctions are short and temporary.

There is no number I can provide for what it would take, but please be aware that we take the Code of Conduct seriously; we simply want players to be able to enjoy the game.

Here is our CoC for reference: https://www.ubisoft.com/en-us/game/r...hxnOtNrH6KGMi2

All the best!

Hello!

1. We have not been able to detect any silent disconnection issues, however we are checking for reports to see if we can determine what is happening. Apologies for the inconvenience.

2. Regarding sound issues - We just released patch Y5S3.1 which seems to have resolved missing sounds & inverted audio. Can you please confirm if everything now seems to work as intended?

3. Is this regarding the new Map Ban feature? We have found this does not always work as intended; the issue has been reproduced and we're working on a fix!

Thanks!

Originally Posted by escortgirlys87
bon ubisoft vous les briser

Hello!

We would love to help you, however please be aware that this is the English forum. There is also the French forum if you prefer: https://forums-fr.ubisoft.com/

I understand you recently experienced a connectivity issue. Can you please describe what happened so I may offer suggestions?

Hello again!

I believe there was a misunderstanding previously, as this appeared to be a standard crash issue that requires troubleshooting.

If you are facing this issue due to using a crack you found online, this is not something we can assist with.

Originally Posted by wells_tkl
my game froze whilst winning 3-1 and then my game crashed causing me to los my rank and get a 30 minute ban im honestly don't 11 gig update for nothing

Hello!

I'm very sorry to read this happened to you while playing, I will do my best to help.

To start, I'd like to ask some questions -

- Has this only happened to you once in the new season, or does it often happen?
- Did the game crash, or did you receive a connectivity error?
- Do you know if any other players in the match experienced the same issue?

If you are playing on PC, I'd like to suggest verifying game files: ... Read more

Originally Posted by Mellik.
Why is the Bug reporting system so complicated i was gonna report a Bug but after seeing all the **** i had to go threw just to send it i didnt bother. I hope you make it easier to report bugs. Maybe even just a message with title that would make this alot easier.

Hey!

Are you referring to the R6Fix website? Here is the link for reference: ... Read more

Hello Zuckerbrin!

Thank you for your report, that hitbox certainly does seem off to me.

We have received more reports of this since Operation Shadow Legacy, apologies for the inconvenience. Our team will look into it!

Originally Posted by tjmustang68
I gain 30 mmr when I should be gaining 87

Hello!

I believe this is due to the recent MMR changes that came with Operation Shadow Legacy.

Here you go: ... Read more

Originally Posted by MrHederlig
I have a question, since the game doesnt suport MnK on Console but its possible to use thru a 3e app partner.
is it possible to atleast "auto ban" people that lean with sight without zoom in?

I have seen people lean in game without using their scope and that right there is a sign that they are using MnK. I havent found a way to do so with a controller.

Its realy hard to play agains a MnK player when you have a controller since reaktion and precision are way higher then a player with a controll.

Hello!

I'm sorry to read you've faced M&K players on console. It isn't possible to lean without aiming with a controlle... Read more

Originally Posted by CarlWheezer.ASA
I apologize for not clarifying my question enough, I am aware that in order to make another account he would be required to repurchase the game off a different steam/epic games account and form a new Uplay account. Nevertheless, I was afraid that it would be mistakenly considered as a "smurf" account and consequently get banned. Thus, I wanted to make sure that it would not be treated as a smurf account.
Thanks again.

Oh I see, no not at all

Every player can fill in their own name & email addr... Read more

Originally Posted by Chilliyyy
Hi Ubisoft im here to appeal my ban on your game Rainbow Six Seige. The reason i was banned was because i made a silly mistake of cheating on fortnite and the cheat left files or it was HWID banned im not sure but either way. I have invested alot of time and money into this game as its one of my favourites and is paid. I would never cheat on a game that i paid for let alone this one in specific. Also i have contacted Battleye but is still no reply from them and i sent it on the 19th.

Thanks Ubisoft,

Zach

Hey Zach!

We would love to help you here on the forums, however all account issues need to be discussed private... Read more

Originally Posted by aka_Pluto
So basically a bit ago I bought rainbow on Ubisoft and it didn't go through. So I bought it on steam then all of sudden it was working on Ubisoft, so I got on there with all my operators and stuff. Fast forward to now I cant load it up and whenever I try it says having a purchase authorization problem and to contact support please help.

Hello!

Getting down to the bottom of this will require reviewing and discussing your Ubisoft account. For that reason, I believe it best we move to a private support channel.

Please contact us via a channel of your choosing -


Email Support / Live Chat: ... Read more

Originally Posted by ISMASHEDBUC
I've completed two daily challenges(the ones that are similar to "play one training grounds as SAS") and when they complete in the renown gain section is just shows challenges in red with a 0 renown next to it.....any idea why that's happening?

Hey!

I'm sorry for the inconvenience, this is actually an issue that the Rainbow Six Siege team are looking into.

The information we have states that you still receive the renown and this is only a visual issue.

We will get this resolved!

Originally Posted by NestyyAF
it seems to be every gun

Thank you for getting back to us.

I know this may be an unusual suggestion but can you confirm if this issue occurs after disabling anti-aliasing, or changing to FXAA? I have seen similar behaviour before and this helped.

@s0nari0n Please create a new thread or add to an existing thread that relates to your issue.

Originally Posted by CarlWheezer.ASA
Hey guys, a year ago I purchased a gaming laptop and instantly got siege. My brother recently got hooked into it and wanted to purchase his own account but unfortunately we only have one gaming rig. I wanted to ask if this is possible or if the new account would get banned for it.
TIA

Hello!

I believe I understand your query but please let me know if I'm not not answering you fully.

A Ubisoft account is free, anyone can make one. However, Rainbow Six Siege would need to be purchased by each account holder if they wish to play.

If your brother were to sign in to Uplay and tried to launch Siege, it simply would... Read more

Thanks UbiShoreman

Originally Posted by ya_shrek_ebana
Hello, I completed all the tasks in uplay rewards. I was shown this icon in the game , but I do not give 30 coins for 50 games in the rating and the other 2 last rewards that are given for completing all tasks. I've been playing rainbow for 1 year and want to find out what the secret rewards are , but due to launcher errors, I can't do it, please help me. thank you!

Hello!

I am struggling to understand the issue you are facing.

Would it be possible to provide... Read more

Hello!

By cable icon I believe you are referring to a connectivity issue. This is likely related to damaged / missing game files, judging by your descrption.

Having the game installated on a separate drive may not be the issue, it may simple be that files have been lost during the transfer.

I recommend a full reinstallation of the game at the location you wish to use.

All the best!

Hello everyone,

I appreciate receiving a ban is frustrating, and this is not something anyone would like to receive.

Individual sanctions need to be discussed via one of the following private support platforms -

Email Support / Live Chat: https://support.ubi.com/Cases/New

Twitter: https://twitter.com/UbisoftSupport
Facebook: ... Read more