Ubi-Raziel

Originally Posted by irgendwer008
Hi @ubisoft-staff;

I have the same problem and an older Graphics card, an AMD Radeon HD 5700 Series.
i know it's below the minimum specs, but is there anything that i can do about this, like jst downloading the right .dll-file?
i already tried windows updates and driver updates via device manager.

thanks in advance!

Hello!

There is no known work around for this error; I'm sorry to be the bearer of bad news.

Even if your graphics card was strong enough to handle the game, it also needs to be designed to be compatible with the Vulkan API.

Hopefully you will have an opportunity to upgrade... Read more

Originally Posted by RosenRob8
bonjour quand je lance Hyper Scape, il me met ce message : "Afficher la version pilote Catalyst 19.10.26.07, id de construction de package de pilote 19.10.26.07-190813a-345230C-Acer n’est pas pris en charge. La version minimale du pilote d’affichage est de 20.7.2. Pour assurer une meilleure expérience, veuillez mettre à jour votre pilote d’affichage."

Hello! We've love to help you here on the forums, please note however that we are only able to offer English support.

Would it be possible to repeat your query in English please?

We have French support here if you prefer: ... Read more

Hey!

Your PC certainly looks to be up-to-spec to play the game. The error still suggests that an incompatible driver version is installed.

- How much RAM do you have installed?
- Which driver version do you currently have installed?

In the meantime, I recommend trying the following -

- Install all Windows Updates
- Clean install your graphics drivers: https://support.ubisoft.com/en-GB/faqs/25720/
- Verify game files: ... Read more

Originally Posted by ViniciusNyous
I simply can't start the game. I click to play, there's an uplay box saying the launcher is preparing to play the game, and when it's gone, the game just doesn't start.
Its process keep still running on task manager, but even after half hour the game doesn't show up.
May someone give some help here?

My PC:
i7 3770
GTX 1050Ti
12 GB RAM DDR3 1600Mhz

Hey, I'm sorry to read you're facing this issue.

To start, please follow this support article: ... Read more

Originally Posted by DARK.OVER.LORD
I need to disable the voice which explains or narrates the things in the menu it is damn frustration, every time i pause the game using ESC it keeps saying like MENU, if I will go to audio settings it will say AUDIO, if I will go in video settings it will say VIDEO, it;s so frustrating, I am sorry but I tried all the settings to disable it but not finding the one I need.

Hello! Do you recall if it has been like this since day 1?

I'm currently unable to test it myself, but I don't believe it narrates everything I did. It sounds as though you have an accessibility option enabled.

Try checking the accessibility options in the me... Read more

Originally Posted by phatwell85
Hi guys,

Seen that you mentioned this error had been resolved, however, I just d/l the game earlier today (Sep.7th) and am having an identical issue reported from other users.

Mine seems to be even worse, as I have no way of progressing through the original tutorial. I've tried every suggestion from other forums, but to no avail.

Any ideas on how I can get past this and actually have a shot at playing the game? Looks wicked, but....

Hey! I'm sorry to hear you're having issues at the very beginning of the game.

Can you please specify which error messages you are consistently seeing in-game? Is it just Orchid-2... Read more

Originally Posted by Seidnerz_is_WINS
I'm having the same issue. Was your issue ever resolved, YesRyan? To recap:

[FONT="]I recently jumped into Hyper Scape on PS4 and have been having fun. A lot of items were waiting for me when I first logged in; I think they were from the open beta battle pass. I progressed in that by watching on Twitch because I couldn't get the beta to run on my computer.[/FONT]
[FONT="]I've reached Tier 8 on the Season 1 Battle Pass and I went to the battle pass and locker section of the hub to check what I had gotten so far. A few of the items were locked behind being a Twitch Prime / Amazon Prime member. I am an Amazon Prime member and I recalled having already redeemed the "Hyper Scape: Item Bundle" from Twitch before I had even begun play...

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Originally Posted by cap.cla
Thanks for the answer and thanks also to CalKlein.
Anyhow I hope that Ubisoft thought also about the ps5 players when they choosed the new release date.

Any time at all!

We take everything into consideration the next generation of consoles is very important to gamers and developers alike

Enjoy your day!

Hello!

First of all, thank you CalKlein for a comprehensive answer

The answer I am able to provide is a lot less detailed. We don't have any information whether PS5 discs will work on the PS4 but my understanding is the same as CalKlein's, I don't believe they will.

Thank you!

Originally Posted by CalKlein
Hi There

Are you aware if you are going to be offering an upgrade to those who pre-ordered the PS4 version should a PS5 version be announced?

Thanks
CalKlein

Hey!

If you buy Assassin's Creed Valhalla on PlayStation 4 or Xbox One, you will be able to upgrade it to the next-gen version (PlayStation 5 or Xbox Series X) at no additional cost, when it becomes available

Thank you quintcore!

Our testing team were able to reproduce the issue themselves which brings us one step closer to finding a solution

Now we know how to reproduce the issue, our dev team will work on a fix.

Enjoy your game time!

Originally Posted by GalaKnight
Comcast
USA
The error in the title.
I start matchmaking, wait about a minute and then get the error. I have confirmed that if I remove all my additional accounts from my Ubisoft account (All, and I do mean ALL of my account except for the Microsoft account, I am able to match-make without any issues. But if I want to play any Ubisoft game on any other platform my Xbox copy of Rainbow Six: Siege will stop working.

So I know it's the profile but this is a huge hassle.

Thank you very much for this information.

This is of course not intended behaviour, but we will use the answers we receive from players to find the ro... Read more

Thank you both!

I'll explain everything to our testing team and we'll see if we can reproduce it now

Thanks again!

Hello everyone!

Our testing team have not been able to reproduce this issue just yet. They have some questions to help them investigate further -

- Are you able to provide a video of this behaviour?

- Does this ever happen on a new map, or does it only seem to affect existing maps?

- Did you attach the screens on any custom block?

- Did you edit the screen while being in a specific mode? (ghost block mode, free block mode, air block mode etc.)

Thank you!

Originally Posted by RelaxedRacer.
Hi, it doesn't seem to happen on new maps, only this map i started like from day 1.
Did not attach it on custom blocks.
I used all the modes.

If you want i can send you the .map file?

The thing that realy broke it was moving things with select copy paste tool.

Thanx for looking into this! (can't finish my map like this )

Hey, that was quick ... Read more

Originally Posted by ExKirby
I'm having an issue with the map selection screen in the Play A Map mode. Linked is a video of the problem so I don't have to explain it badly.

https://www.youtube.com/watch?v=f_dp8yFP8Hw

Hey ExKirby!

Thank you very much for the video, I have no idea how you would have explained that without it ... Read more

Originally Posted by AllahSmurf32
When i go to next game fps goes 1-30 and i go desktop 5-10 times by pressing alt+tab and fps goes normal (70-100) but everytime i go next match this occures.

Hey! Sorry to hear you're experiencing FPS issues, this is something we can investigate.

I have some questions to help us look into this for you -

- Would it be possible to provide a short recording of your experience?

- What computer components are you using?

- How long has this issue been affecting you?

- Does this happen between every match, or only sometimes? If only sometimes, have you noticed if it only happens with some maps?
... Read more

Thanks for returning to me again, very unusual indeed.

Although this issue does seem to be at a graphics card level, I would also like to suggest the following to see if you see any different behaviour -

- Ask a friend / family member to log in on your laptop, and see if the issue occurs on their account
- Try logging in to a different / new Windows user, and see if the issue happens

If these steps don't work, our technical team can investigate further for you. I will update your case's notes so our team know what has been tried so far.

Although you have only noticed this issue, this behaviour indicates it could be an issue with the graphics card or perhaps the drivers. We will of course do everything we can to help!

Originally Posted by hamdocar3
Thanks a lot for quick reply.
I just attached the requested files to the case you opened.
Hope it will help.

Thanks for returning to me so quickly there may be some delays in my getting back to you, but I'll return as soon as I can!

Nvidia latest hotfix has not yet been installed, please install it to see if that helps: ... Read more

Originally Posted by hamdocar3
Hi,

I have the same problem since I installed the game.
From the start of the game, I get pink/red screen on TM loading screen, epilepsy warning and finally home screen. Also, I can only see left half of the screen at all times.
Funny thing is, when I do a print screen or snip with snipping tool, it looks normal and it has full screen visible (not only half screen like I see it on the monitor). So, I recorded video with my mobile phone (sorry for the bad quality) just to be able to explain how it looks for me:
...

Read more