Ubi-Raziel

Originally Posted by TBR_79
has this issue been fixed ?? I have exactlz the same issue. COntacted ubisoft they told me to create a video of that... wow great help

Hello!

Our team is still investigating the issue, we have not yet been able to resolve it.

I'm sorry to be the bearer of bad news, we have only been able to suggest a new save game at this time.

Hello!

I'd love to help you out here on the forums but please be aware we can only offer English support.

Would it be possible to repeat your query in English?

Thank you!

Originally Posted by BETA_Cadhi
I noticed that somehow my 4GB gpu is lacking vram, even with playing with the lowest settings. This info starts showing only after some time (after playing a few games). Never happened before. And had 1 freeze yesterday and quite a lot of crashes recently.
All these after new season patch.
I play on Vulcan.

Hello!

I'm sorry to read you're now facing performance issues in-game, we can help with this.

First of all, please refer to the following support article for suggestions to improve performance: ... Read more

Originally Posted by Smitty_Dog-game
I've been playing R6 siege since Buck and Frost came out, and in the past few seasons I've been playing against players using modifications, mouse and keyboard, or are way too good above my skill. I've been constantly teamed up with players who are below my skill range and I'm to the point where I believe Ubisoft is only in it for people who resort to tampering the servers, using other forms of unfair cheating, and I'm getting this weird feeling that you're encouraging me to do the same? I've reported hackers and I recently ran into them again. I'm flattered that even when I went from gold to borderline bronze and silver, that I'd still be matched against these unfair players. But it's getting annoying to find that I'll be out against terrible ...

Read more

Hello!

I'm very sorry you witnessed this behaviour in-game. I have copied the video link and made a note of the username; this will be forwarded to our moderation team.

Please note that we don't allow naming & shaming here on the forums, which is why I've deleted the names above If you ever have trouble contacting us in the future, you can try our social media channels -

Twitter: https://twitter.com/UbisoftSupport
Facebook: ... Read more

Originally Posted by Esp3on22
Don't want to sound rude or anything but ubi come back and fix your game. My game uninstalled itself 3 times in the span of 4 months. This has been an issue for years and it still hasn't been fixed.

Hello! I'm not familiar with this behaviour however it sounds like a drive or permissions issue, rather than a game issue.

- Is the game installed on your default C:\ drive or on a different drive?
- Have you checked if the game files are actually deleted, or are they still in the folder location?
- Do you have any third party anti-virus installed?
- Do you own the game in Uplay, or a different launcher?

Thank you! ... Read more

Hey!

Can you please confirm that you have reinstalled the game's supporting software? I found some forum threads where players resolved their issue this way.

Here you go: https://support.ubisoft.com/faqs/25596/

If the issue persists, please confirm your GPU and the driver version you currently have installed.

Thank you for your responses everyone!

I will check the individual investigations and add your answers to them, to help the team. Alt tabbing especially is an interesting point, I'll make sure they know about that!

Hello!

Checking for malware is certainly worth trying. Keep in mind however that anti-virus itself can cause issues with games, as they can be overprotective and quarantine files you need.

My recommendation would be to stick with Windows Defender as that is a very good application, and you can choose what software to trust. Installing multiple anti-virus solutions will likely cause you more issues than anything.

All the best!

Originally Posted by Headphone.jack
i think 7am GMT

We wanted to check if this was simply a visual error, however I too am unable to see a match at this time.

This is not something we are able to override, I'm sorry for the inconvenience.

Hello!

Apologies for the inconvenience, we had a server degradation yesterday on the PC platform.

Everything should be back up and running now, but please let us know if you need anything!

Originally Posted by deviant.iZnoGuD
It's not your fault, I'm having the same issue on 1060 6 gb after I installed new driver update for nvidia. People recommended rerolling the driver to previous version but I'm too lazy to do it. Used to have constant 140-120 fps in the game but now I have random 1 sec fps drops to 36 fps and some stuttering every few minutes.

Thank you for adding your experience to this thread, I'll keep the driver update in mind in case we see more reports.

@Dauood1 If the issue remains, would it be possible to provide a video with your FPS visible please? You can enable an FPS counter in the Uplay PC application.

I also recommend checking T... Read more

Originally Posted by Awesome09Sause
Tracing route to xblcxplatqos-wus-9-18-2-0.cloudapp.net [65.52.120.69]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms 192.168.1.1
2 1 ms <1 ms <1 ms 192.168.0.1
3 972 ms 343 ms 445 ms 96.120.86.33
4 196 ms 548 ms 891 ms ae-251-1215-rur01.placerville.ca.ccal.comcast.net [68.85.105.249]
5 1872 ms 1001 ms 1074 ms ae-20-ar01.fresno.ca.ccal.comcast.net [162.151.40.97]
6 592 ms 291 ms 653 ms be-33667-cr02.losangeles.ca.ibone.comcast.net [68.86.93.37]
7 318 ms 836 ms 146 ms be-11525-cr01.9greatoaks.ca.ibone.comcast.net [68.86.84.150]
8 646 ms 482 ms 1126 ms 96.110.32.242
9 952 ms 341 ms 486 ms 50.208.233.10
1...

Read more

Hey!

Apologies for us not catching it in the Test Server.

I can see it was reported on the R6Fix website however there weren't enough player contributions for it to reach us.

We'll get this fixed!

Originally Posted by SnackOnMySack
i got banned too, too bad us commonors dont have special treament that siege parterned players get when they falsely banned

Hello!

All players need to contact Ubisoft Support for an appeal, there is no special treatment.

It can quickly be determine if the sanction applied is valid and a support agent can help you with this.

Originally Posted by Wolfwhoelse
I am also having issues adding my phone number on the 2-step verification, and i tried my families phone number and a online temporary one but it wont accept it kept saying it is not able to put it. can you help?

Hello!

We are aware that phone numbers sometimes cannot be added to a Ubisoft Account, this is being investigated by our Accounts team.

In the meantime, you should have the option to skip adding a phone number.

Thank you!

Originally Posted by jezze_h
Im missing the skin as well even tho I have done everything that's required

Hello!

Our dev team are currently investigating reports of players not receiving the weapon skin, after completing all Situations.

Please leave this with us for the time being, we are working towards a fix!

Originally Posted by MohamedLafhaili
I bought r6 from epic games store and i can t find the activation code

Hello!

The game should automatically activate & link to your Ubisoft account, without any need for an activation code.

Is it Uplay or Epic that is requesting a key, and have you been able to launch the game at all?

If the game doesn't seem to be activating, try launching both Uplay & Epic as administrator: ... Read more

Originally Posted by Batman_offl
Hi, I can't seem to enjoy this game because of the horrible lag.. I have to do everything twice or thrice for it to register.. it happens every 2 seconds it's unplayable! While every other game like PUBG, GTAO, Division, CSGO etc. plays fine on my PC without lag.

Hey, I'm sorry to read you're facing a lot of lag issues in-game.

My first thought is the data centre you are connected to. Here is our list of available data centres here: ... Read more

Hello, apologies for the delay!

I don't know the answer just yet, but we will discuss it and figure it out!

When you say freeze, do you mean the game literally keeps freezing, or is your FPS dropping?

Currently, what FPS are you able to maintain?

Does restarting your PC help at all?

The following support article may help you: https://support.ubi.com/en-gb/faqs/000025947/

All the best!