Ubi-Raziel

Originally Posted by ragingimpact132
So the FAQ about gamesharing basically clarifies that none of us will ever get to see our game shared cosmetics ever again. It wasn’t always like this, in fact I literally paid my friend money so that we could share what we got. It seems extremely unfair to the people who bought and play their game to give players access to something since the start of the game and then take it away without the option to buy those cosmetics again. I completely understand that some of those cosmetics are limited time. For example, I’m EXTREMELY mad that I won’t ever get to see my pro league ash skin from YEAR 1 of this game. I had been using it since me and my friend got it; it was a staple of who I was in the game and I valued it over any other cosmetic. If I w...

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Hello everyone!

I appreciate this is a frustrating issue, and our team continues to investigate.

As it currently stands - The error mostly seems to occur if you experience a connectivity issue during the match. You will see the "Synchronising Data" message, however you should still see your rewards when you next launch the game.

Another possibility is if there was a server outage / maintenance at the end of the match. This may result in you not receiving rewards however, and your stats are likely to remain the same.

I hope that helps clear some thing up while we continue to investigate!

Originally Posted by Karl28929299
hello i did play rainbow for 24 hours since 2020 starts i didnt start it on steam i did forgot my email waht is registred on my acc where i do have rainbow can u help me please ?

Hey, apologies for the delay,

For any account-related queries it is best to contact our support team directly, as they may need to ask you for account details.

Please contact us using any of the following methods -

Email Support / Live Chat: ... Read more

Hey, apologies for the delay.

With that in mind, I recommend contacting our support directly. They can review your other account and explain what happened.

Here you go -

Email Support / Live Chat: https://support.ubi.com/Cases/New

Twitter: https://twitter.com/UbisoftSupport
Facebook: ... Read more

Originally Posted by ICorneliusI2020
Since the Shadow Legacy update my game has had several issues. I play on Xbox and since the update dropped I got the message where my game disc wouldn’t start and it would say “game took too long to start” so I just decided to buy a digital copy and this problem stopped but instead on about every other game my sound cuts out and later my game freezes. this is especially frustrating in a ranked game where I have to try to start my game up as fast as I can so I don’t get banned. I have deleted the game and downloaded it again and the problem has not resolved.

Hello!

I'm sorry to read you are still affected by this issue, it sounds like t... Read more

Originally Posted by lIIlIlIIIllll
This is happening on PC also, really frustrating.

Hello!

Does this also affect you outside of events? Loadouts resetting on the PC platform is usually due to a corrupt save file.

The following steps will reset your loadouts once more, then your issue should be resolved: https://suppo... Read more

Originally Posted by MS-3BOOD
I've been playing siege like normal the entire season but for some reason i get "Connection Failure rainbow six siege error code {4-0xFFF0BE29} the attempt to connect to the server failed"


and the regin is set in Australia and the ping is 4294967295ms , and when im trying to join casual or ranked or unranked i get this massage again "Connection Failure rainbow six siege error code {4-0xFFF0BE29} the attempt to connect to the server failed"

plz give me solution

Hey! I'm sorry to hear that, I will do my best to help you.

To begin with, can you please confirm the platform you play on?

The error message yo... Read more

Originally Posted by Bikini-Bandit
But then who will I be? What will I become? My identity has been stolen away from me, much like the pantaloons I have stolen from others.
What I dont understand is why the name was fine until I changed it. How does ubisoft determine what gets the axe?
Is there a way to see what words are actually banned? My friends and I have noticed that a great deal of harmless words, terms, and even profile pictures are either banned or result in removal.

Our username system is in the process of being improved, I don't believe we are using any automated system at this time to change / sanction usernames at this time.

There is no list for pos... Read more

Originally Posted by F-Y-Y-F-F
This is absolutely not true. Have you even read the posts here?

The issue happens 100% of the time when playing Lone Wolf and it is not occurring with any other game mode. In Lone Wolf you never get renown (win or lose) even when clicking onto next match, restarting, etc. Your game is broken for over two weeks now and you apparently have not only no idea how to fix it but also no true understanding of what the issue is. Please read the posts in this thread at least.

Hello. Yes, not to worry I have read the posts. Apologies for the confusion.

The information I provided was quite general, as players are seeing "Synchronising Data"... Read more

Originally Posted by MacinaPro
During a ranked match, a strong lag begins for everyone, a little at a time the players lose the connection, in an attempt to re-enter almost everyone found themselves being banned for 30 minutes,

GOOD JOB!

Hello! I'm sorry to read this happened to you all.

It is difficult for me to determine why this happened, however we can do the best we can to prevent it from happening again.

- Does this often happen, or only during that one match?
- Were you given time to reconnect or were yo... Read more

Originally Posted by Chimera-.
im not able to buy anything from sture and i was told to wait 24 hours but still nothing, everytime i try to buy and cancel and buy again it says something has gone wrong, please try again in a few seconds.

Hello! This is something that will likely require a bit of time to review your account and give you a peronalised answer.

Please contact us via one of our private support platforms, and we can assist you with that -

Email Support / Live Chat: ... Read more

Ah great, so everything is working as intended now? We can certainly forward feedback to our production team, if you believe this can be made clearer in some way

AlcoholCity_TH you have some people living the best life there!

Hello everyone!

I have merged your 2 threads together, to help keep everything in one place

Originally Posted by Hier0nimus
Ok, I guess I'll have to fix this also ... (or ask to fix this for me)



...

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Originally Posted by AntiChrist7
Hi, I have the same issue with the following challenges
The great eastern
Aero tycoon
megopalace

https://imgur.com/a/vtQFsCD

Hello!

Thank you for the images ... Read more

Originally Posted by fooxii
Quick update: I haven't noticed this behaviour in the past 5 days (haven't been able to play much on servers, though).

Maybe it is gone for good and was related to some older server binaries / networking issues / etc.

In the past I've never seen this on official servers or club rooms and only on some of the dedicated servers, I play on.

I will update this thread with a video in case I see it again.

Hey, thank you for keeping us up-to-date.

Let's hope the issue is now resolved. If it does reoccur however, your video will be a big help ... Read more

Hey! I don't believe this is something that can be changed on our end, as the game is searching for files that are necessary to play the game.

My understanding was that players would be able to manually download the Media Feature Pack from the Microsoft website; does this not work for you?

Originally Posted by rabnivoy
Hi people at Ubi,
Thanks for this reply. It closely resembles (or is maybe even identical to) the list I found on the fan wiki for Anno 1800.
However, this list contains only Legendary items, and that confuses me. Your colleague seemed to suggest that activating The Nose on an island would enhance the specialist pool, but not fully replace it. However, when I add up the percentages you've just given, it adds up to 100%, so this suggests that no other specialists should arrive at the public mooring when The Nose is active.

And yet, they do. As I explained in my original post.

So this is really confusing now, how is the item inteded to work? Should it activate a NEW specialist pool, with the given specialists and percenta...

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Hello!

I'm sorry to read that you were unable to play the game. As AceCoolSED suggested, this was likely due to the ongoing Club maintenance.

We will also always post on social media if there are any outages or maintenance, so it's a good place to check.

Please let us know if you need anything else!

Hey daio_!

No need to apologise facing issues in games can be incredibly frustrating, as you buy them to relax and enjoy yourself. We just want to help in any way we can.

It looks as though everything is now resolved but please let us know if you would like to report anything else!

Originally Posted by dh00m2
Hi . Greetings from Turkey

I bought Season pass 1 and 2 Anno 1800 from Epic Games. Dlcs looks like I bought Epic Games. But Doesn't like Uplay.
We couldn't find a solution with epic games. Please help.


https://drive.google.com/file/d/1TYr...ew?usp=sharing
...

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