Ubi-Raziel

Originally Posted by JunkoFrenzy
change the default installation file pn ubisoft to your steam folder and it's done !

Hey, thanks for sharing what worked for you!

In my experience, this issue usually occurs due to a corrupt profile, or lack of writing permissions to save the file.

All the best!

Originally Posted by cypherxx1337
hey did you ever fix this it s happening to me

Hello!

The Update Rate icon appears when your FPS is unstable, and not enough packets are being sent back to the server.

Can you please answer the following -

- How long have you been facing this issue?
- What FPS are you getting in-game? You can enable the FPS counter in Uplay's settings
- How often do you face this issue?
- How often does your FPS drop very low?

We should be able to resolve this issue by helping you maintain a steady FPS and connection to our servers.

All the best!

Originally Posted by DomFaags
Ubisoft my friends had this issue for 2 ******g years and your response is appalling. You either give no response or you act like brain dead monkeys when replying you think because only a small amount of players experience this issue it doesn't matter you're all to cooped up in trying to make ****ty content to rinse fans of rather than fix your ******g game you're a joke ******g sort it out. I've never seen so much ignorance to a big issue. These people have purchased your game to play and enjoy and you should be thankful to them for actually spending money on your game not ignoring them when theres an issue. Everyone on this forum with this issue I'm sorry to say that there isnt a fix because ubisoft are to lazy and ignorant to fix an issue....

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Originally Posted by denvx.
Stop copy paste same link from the FAQ, it's your servers fault fix this already, it's been a week...

Hello! We have not detected any server issues at this time, so we're doing our best to make sure the connectivity troubleshooting has been followed fully in the meantime. Everyone's network is different and we can't make any presumptions that all steps have already been tried.

Originally Posted by SitaNVGS
At this point I am seriously disappo...

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Hello again!

Our team got back to us regarding this issue. They would also like to know whether this issue affects you 100% of the time, or only sometimes.

I have updated the list above, thank you for your help!

Originally Posted by Toaster.1D
My account on siege has been permanently banned. Recently i have checked my emails and there have been suspicious logins to my account, i thought nothing of it as I’ve been away and haven’t played in about a year on and off since I have moved to university, so me logging on recently could have triggered this email in my mind. Turns out i have been banned for cheating.. I had logged on to witness a ban out of nowhere, this means someone had been using my account with cheats that i was unaware of during the time I was not playing.

If you check my account Toaster.1D i have been a legit player in this community since release, competed in GO4's CL and supported the game and community since the very start, i do not know why i have been targeted...

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Hello! I will do my best to help you with this.

Can you please confirm if you receive any errors, other than what is shown in the above image?

If you have a Switch account linked to your Ubisoft account, please try temporarily unlinking it to see if that helps. This is an ongoing investigation of ours.

The steps in the following support article should also help you: https://support.ubi.com/en-gb/faqs/000025947/

If you are using a VPN, please also try disabling it to see if that helps.

I hope that helps!

Originally Posted by Xyriol
Same bought 1 year Club Access but I do not get any features of it.

Hello! I will do my best to help you with this.

Club features will only be accessible while connected to the internet, can you please confirm if you have a connection?

Which features in particular are you trying to access, and what error are you facing?

Please be aware that I may need to refer you to a support agent, as they may need to review your account.

Thank you!

Originally Posted by wmansir
This has happened several times since the update a few days ago. I'll be playing ToTD live and when the session ends and the map reloads I am stuck in a spectator mode with no UI at all, just the camera floating high above the map apparently tracking a player. Controller does nothing. Keys do almost nothing. The Enter key will make a menu noise but does nothing as far as I can tell. Hitting Alt-F4 will bring up the "Do you want to quit?" window. I haven't found a way out of it without restarting the game.

Hey, apologies for the delay in getting back to you.

I have now merged you all together, as you seem to be facing the same issue.

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Originally Posted by LH-choubi76
Hello @Ubi-Milky,

It's an hard crash, the game simply shot down ... and when I reopen it, it's like nothing has been done.

I got a GTX 950M 2GO and 8GO RAM.

I've tried with all setup as low i wan't even read what was on my screen but it doesn't change anything ...

Thanks in advance for your help

Thank you for getting back to us!

Your GPU and RAM appear to meet the minimum requirements, so that's fine.

Can you please also confirm which CPU you are using?

We may need to refer you to a support ticket, so we can review your crash logs and system files.

Originally Posted by BullShiiiWTF
Good day

I was playing a game of ranked with some friends earlier. At about the 4th round one of my mates lost connection and was unable to connect for about 2 rounds. The moment he got back in the game I got disconnected from the match and I was also unable to reconnect until the match was over. Not sure if this was some kind of cyber attack to weaken our team. I had to restart my game because it could not establish a connection in the menu. 1st attempt to launch the game i just got a black screen with the background music playing. Restarted the game and I was eventually able to join back into the game. Unfortunately the game was already over by that game and I only got to see the scoreboard when I loaded in with the amazing message in...

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Hello again!

You and your friends will be able to play together without Club access. Anyone with Standard Access can create a local server and anyone with at least Starter Access can join

All the best!

Originally Posted by Cyro_Ks
Hey,

I just want to know if it's possible for me and a friend to play together (and only) with just the standart acces or does we need to have(at least one of us) the club one?

Hello!

I believe you and your friends will be able to play together without Club access. However, leave this with me so I can grab a certain answer from the Trackmania team for you.

The different accesses can be found here: ... Read more

Hey!

I'm happy to read your issue is now resolved

We really appreciate you sharing what worked for you, it is a big help!

Hello!

This is not an issue I'm familiar with, however we can investigate.

To begin, I'd like to suggest verifying game files: https://support.ubi.com/en-GB/faqs/000025650/

If the issue remains, would it be possible to provide a short recording of your experience?

Originally Posted by Faulty-Brain
See subject or can I just not find it?

Hello!

We may delete a thread but that's very rare, and it would be due to it not meeting our forum guidelines: ... Read more

Originally Posted by Pr1nglz.nP
Whenever i go to the player.trackmania.com and then go to the map review tab, I get an "Internal server error 500",

Hello!

This is an issue we are aware of, apologies for the inconvenience.

In the meantime, you can check this in-game in the "My Maps" section.

All the best!

Hello again!

Regarding point 3 - The video helped me understand what you are doing, however it would be much easier to see the issue from your perspective if we could have screenshots or a video of your 3D triangle creation. Would that be possible? If your issue is clearly presented, it will make it easier for us to try to reproduce it and investigate and potential issues.

4. Thank you very much for the image. Considering there is an error, that suggests this is intended behaviour and there is a technical limitation to it. I will submit this as a suggestion however and see what the team say

Thanks again!

Originally Posted by TBR_79
has this issue been fixed ?? I have exactlz the same issue. COntacted ubisoft they told me to create a video of that... wow great help

Hello!

Our team is still investigating the issue, we have not yet been able to resolve it.

I'm sorry to be the bearer of bad news, we have only been able to suggest a new save game at this time.

Hey!

Thank you for contacting us, I hope you are well.

I will do the best I can to tackle each of your points -

1|2. I will report the creation of triangles to the Trackmania team, perhaps they can improve this to allow you to zoom in closer

3. Would it be possible to provide more images, or a video of what you see? The single image makes it difficult to determine if there is an issue, and how best to tackle it.

4. Just to make sure I understand correctly. Are you saying you can't copy keyframes between 2D and 3D triangles, or you can't copy them at all?

5. This will be reported too! I may need to come back to you with more questions if we are unable to reproduce it

Thank you!