Ubi-Raziel

Originally Posted by AIP1973
I decided to look for where the Аnno stores the autosave files. Found out that the game does not delete any autosave files. And they took me more than 5GB on the system ssd with the disk. 2000 files. I think this is too big just for autosave files that won't be needed. Will their storage system be overhauled, or will they need to be manually removed from time to time?

Hello! Thank you for your feedback regarding auto saves.

This is something that the community has brought up in the past and we sent their feedback to our development team. We don't any further at this time, but we will notify players in our patch notes if any changes are made.
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Originally Posted by bramlefebvre
I have the same issue but only for one route. The wait to unload button is checked but is ignored. The ship just unloads what it can and continues. I think I remember there being another trade route between these two ports in the past that worked fine. I tried changing the ship and deleting the route and creating it again. It didn't help.

Hey!

This does not appear to be an issue we have experienced on our side. Would it all be possible to provide a video please, to help present the issue?

Thank you!

Originally Posted by u.B.m
Hi,

At the moment it is only possible to paint the standard car.
the new car seems to have other parts so old cars are
a: not recognized / the standard model shows up..
b: show up, but are not paintable /show no textures
c: let the game crash when you try to paint them.

please dear devs, share you knowledge and give us tools to convert / import, create models that are paintable / textureable - and driveable

Hello!

We will ask the dev team to investigate this. Would ... Read more

Hey! Thank you both for your extensive answers.

I followed up from Milky and forwarded everything to our QA team

Thank you!

Originally Posted by YgorPanzarini
Hello, I bought Anno 1800 in Epic Store and is requesting the Key to start the game.

My account is already linked, I tried to reinstall my Uplay to see if the game is in the Library, but it's not. Is just in the Epic Store library.

I followed the steps that you guys told in the other posts, but nothing fixed the problem.

How can I fix this? The same happened whit my Assassins Creed Odyssey.

Hey!

An issue such as this will likely require us to discuss your account, therefore we should move to a private support platform.

Please contact us via one of the following methods -


Email ... Read more

Originally Posted by FireFox2m
- No obvious way to clear an input. This results in conflicting inputs that are impossible to solve. For example, L2 is mapped to Brake by default, but I want it assigned to Camera 3. This results in L2 being mapped to both controls which would conflict with each other when trying to change camera with this input.

- Game does not recognise the dpad in the input bindings menu, so it cannot bind steer left and steer right to dpad left and right.
- Worth noting that the dpad does work in the regular menus however, it just can't be bound to proper game controls.
-Note that the link for this issue in the "Please look at known issues list before reporting an issue!" thread is dead.

As of version 202010121556-202010091058...

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Originally Posted by NootNutGang
I think this is kind of a terrible idea. you don't have to remove battle eye you just have to implement the Linux version for it. If I am correct they implemented Vulkan a couple of months ago so if the engine has the ability to build the game for Linux you only would have to add it to the workflow (i don't know if the engine is built in C++ but if it is it should be doable). OR! you wait for the battle eye proton implementation.

Quick Solution :
I don't know how battle-eye works but maybe you could turn off some properties in the config (like I said I don't know if this is something battle eye has) so people can play r6 on VM's again via PCI passthrough. I'm just assuming but that would be one of the quick fixes ( if even possible...

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Hello!

The case number is the reference number for your conversation with our support agent. Not to worry however, I managed to find it.

I can see that regardless of which data centre you connect to, you are receiving the same amount of ping. This could indicate your router is simply not taking the fastest route or that is the fastest speed it is able to achieve.

We use the Microsoft Azure servers, not our own. You can check your latency to them here: https://www.azurespeed.com/Azure/Latency

If after following our connectivity troubleshooting steps your issue remains, my recommendation would be to contact your Internet Service Pro... Read more

Originally Posted by vdeniszx8
Didn't received the reward after more than a month ago completing ubisoft club challenge. Proof of completed challenge: http://imgur.com/gallery/NYShBmX

Hello!

We were able to determine that players were missing the reward, and so it was rec... Read more

Originally Posted by disappointingly
Man, that's not fair. My first ever bug report and you're solving it directly on short notice.

I wanted it to become my bug, name it after me, watch it grow, get married, ... all dreams shattered.

I told the dev team this was a disappointingly bug, but they may have misinterpreted what I meant :/

Anyhow the fame has gone to my head and... Read more

Originally Posted by disappointingly
It's quite hard to capture actual button presses on clips, I don't have any software for that. Sry

No problem I finally managed to test it myself with my work from setup. It wasn't easy, but I got there!

I'll notify the dev team that the secondary key binding does not work.

@A9933u775WU As 'disappointingly' confirmed above, the correct key binding is Observation Tool > Jump.

Originally Posted by disappointingly
Okay, I just tested it and it's kinda funny.

On my config the space bar switches the wall sides on zeros gadget.

Space is only bound to "character controls: crouch & change rappel stance" and "Observation tools: Jump".
If I bind any Secondary key to these options the cam won't switch on either.

But it switches key if I change the "Oberservation tools: Jump" primary bind... but just on primary.
^^ BUGREPORT


edit: created R6FIX report, ID: LIVE-29121

Hey!

I'm not able to test this as quickly myself. Would it be possible to provide a short video presenting this issue? ... Read more

Originally Posted by A9933u775WU
Hi, yes that is what I have assigned for vaulting, it is a cheap mouse but that button works.

I just dont know how to assign a different key to the Zero gadget?

Hello!

I believe this function simply uses your jump key binding, so it will always be the same as jump.

Leave this with me! I'll test it myself and get back to you later today

Originally Posted by McKlumpfisk
Thanks for answering!

My PC meets the minimum specs and the OS is up to date.
I have:
Updated my graphics drivers
Verified my game cache

I'm not sure if a clean install of my graphics drivers is necessary, but will do it if you think it's required.
I'll update this post as I try the other items on that list.

I'd also like to reiterate that this bug is persistant on multiple pc setups (both high and lower end). This leads me to believe that it's not a specific bug to my system, but a more generic bug in the game code. Just my speculation, but doesn't seem like a far-fetched idea.

Below are my dxdiag and msinfo files as I think they might be relevant. I had to split msinfo up into two p...

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Hello everyone!

I will check with the Trackmania team what information they would need to be able to investigate these crashes. The crash logs may be enough, or perhaps they may need the map files.

In the meantime, I'd like to make sure we've tried the steps in the following support article: https://support.ubi.com/en-gb/faqs/000025947/

Thank you!

Originally Posted by OmBra.Berzerk
Been involved in 3 events since the 2020 release (ZRT, Gameward Cup and OGL) and each time without fail, whenever the mappack is reset from the warm up/waiting for players to join the server onto the first round/first map warm up, the game crashes for me consistently. It happened on each event listed above, it happened on round 1 and 2 of OGL this saturday just gone and it also happened in the first live round of OGL.
My game is on the lowest settings, with strong hardware, there's no bugs or corrupt files on my end that could possibly have caused this, and so it would seem the server issues are the cause of this.

Having trained a month beforehand for OGL, ranking 60th in the world leading up the event, I was expecting low gold/h...

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Originally Posted by DrFluffykins
I wasn’t referring to a glitch (or maybe I am) but lighting in this game has been getting worse for me every season. New villa in my opinion is okay I guess but all other maps super unnatural lighting. In this video (https://youtu.be/t75H8X-UwWg) it shows super clearly the differences of lighting that’s most notably noticeable in penthouse how it’s a huge downgrade in l...

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Originally Posted by Mqjestic_
i was playing the game fine and now when i try and play, im running 7 fps, im way over the video memory, before i had 1204 mb and now i have 128
https://prnt.sc/unai26

Hello!

I'm sorry to read you're now facing this issue, I'm sure we'll find a solution.

It shows you are using Intel HD Graphics 630, which is integrated from your CPU. If you do have a graphics card, it is not being d... Read more

Originally Posted by FreakyAU
Howdy, I was looking through the club challenges and noticed the 'Operator' challenge which states "Successfully complete 20 Terrorist Hunt missions."

I have looked high and low on r6s and have come to the conclusion that this gamemode has since been removed from the game.

How exactly are we supposed to get this challenge? Do support just unlock it on our accounts because it is now unobtainable and impossible to get? Thanks.

Hey!

You should still be able to achieve this Club challenge, as Terrorist Hunt still exists, it was simply renamed to Training Grounds.

Apologies for the confusion. some challenges still n... Read more

Originally Posted by MSDnades
What do you mean manually increasing the res like in config file you gotta elaborate please

Hello!

Apologies for the confusion. We have 2 similar investigations ongoing and the answer given was incorrect.

There is no valid workaround at this time, but we are working to implement a fix.

Originally Posted by Spyder.ZG7
The funny stuff is: it is showing correct if you do a benchmark.......

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