Ubi-Raziel

Originally Posted by MosyoMunafik
I've bought the game yesterday morning, and i get my in-game rewards which i get from the other games(hope you understand me). And when the game uploaded after 2 hours i realized that i don't get any rewards(rewards for having division 2, for honor etc.) Also my "Welcome" ubisoft challenge is not completing. Another thing is i cannot get my rewards on other games too. Like The Division 2 Thermite character costume. Hope you see this and help me.

Hello!

It can sometimes take a bit of time for a game to fully register on your Ubisoft account, and for your Challenges / Rewards to activate.

I have reviewed your account and everythi... Read more

Hello! I would love to help you here on the forums, but please be aware we are only able to offer support in English.

Would it be possible to repeat your query in English please?

Thank you for your help Pingue!

We have found in our testing that these crashes can be caused by screen recording software, perhaps this also includes OBS.

We'll continue to investigate on our side!

Originally Posted by KingfisherCatch
Literally in the last 59 seconds of round 9 in a ranked game my game froze and crashed. When I restarted I had a 30 minute abandon sanction. This doesn't seem fair. Also I KNOW we won because I was in a discord chat with the other four members. Is there any way to get the MMR back? I feel cheated.

Hello! I'm sorry to read this happened to you; it's especially awful that it happened during round 9.

We don't have the ability to override the outcome of the match, or the MMR gained / lost. The best course of action is for us to try to understand why the crash happened, and prevent it from happening again.

- Do you often experien... Read more

Originally Posted by Commissar_Cosmo
So, I've been trying to fix this for a day or two. When I boot up any version of R6, Vulkan and Test servers, the game will black screen and won't function. I've tried reinstalling, verifing, messing with .ini folder, using NVidia to optimize it, tabing in and out, shifting from fullscreen to windowed. None of these has worked. If I could get some help, I would be grateful. If you need more information, I can try my best to give it to you.

Hey, sorry to hear you're facing this issue. We will certainly do our best to help.

To begin with, please follow the steps in this support article: ... Read more

Originally Posted by MeatSilencerSHF
It didn't work, it only happens when I'm in game. In the first drone fase the sound is good, only when i exit my drone my sound is bugged for the whole game

Thank you for getting back to us, it certainly is a strange issue.

Would it be possible to provide a video of the issue, to help present it?

- Can you please confirm if this only happens in Ranked, or if it happens in every gamemode?
- How long has this issue been affecting you for?

Do you have any friends or family members that also play the game? If so, would they be able to try on the same PC to see if they get affected by the issue?

You ha... Read more

Originally Posted by CipooYeah
Hi there, lately i've been getting this error when i try to play multiplayer. I've searched true so much forums, but still no solution. Can anyone help me with this?


Error code [0-0x00001001] (Battleye service not running)

https://imgur.com/a/gVF21aS

... Read more

Originally Posted by cvajblumen
Main issue is that pedals do not work at all. In my instance the pedals are inverted.
When i short press accelerate the car starts accelerating, but if I step on the pedal the car stops and then if I release it it starts accelerating again.
Same with the brake. I am using Thrustmaster T300RS wheel with gas and brake pedals, and I tried binding them to analog brake/accelerate.

At least there should be an option in the menu to invert the pedals since maybe then they would work as intended.

Hey! Thank you for your thread, I hope you are well.

We don't have any information at this time, whether more peripherals and control... Read more

Originally Posted by Bikini-Bandit
I used to go under the name "Panty-Privateer". The joke is that im a pirate who steals underwear.
ANYWAY, I changed my name to something else in spirit of a new season, and when the novelty of that wore off I tried to go back to being Panty-Privateer.
Well, it turns out that in that time, "Panty" became a banned word. Really silly word to ban IMO. Nothing offensive about it. Is there anyway to get my name back? This really kills my buzz tbh.

Hey!

I understand this may seem like a completely innocent word, and you used it in the context of your own personal joke.

If the username system dictates a word cannot be used,... Read more

Originally Posted by Bikini-Bandit
But then who will I be? What will I become? My identity has been stolen away from me, much like the pantaloons I have stolen from others.
What I dont understand is why the name was fine until I changed it. How does ubisoft determine what gets the axe?
Is there a way to see what words are actually banned? My friends and I have noticed that a great deal of harmless words, terms, and even profile pictures are either banned or result in removal.

Our username system is in the process of being improved, I don't believe we are using any automated system at this time to change / sanction usernames at this time.

There is no list for pos... Read more

Originally Posted by OverallSeR
same can't unlock after installed and playing about 1hour.

Originally Posted by gr8megatron
mine isnt unlocking either, assistance please?

Hello!

I found Ghost Recon Future Soldier didn't activate fully on your accounts, and I corrected it.

You may need to launch GR FS once more and then you should be able to redeem the reward.

... Read more

Hello!

Apologies for the inconvenience everyone. Ubi-Milky recently re-opened the investigation with our dev team, and they are looking into this for us.

For anyone new to this thread - Please comment if you are experiencing the issue, so we can let the team know who is affected.

We will do our best to notify you all once this is resolved! Thank you!

Hello everyone!

I appreciate this is a frustrating issue, and our team continues to investigate.

As it currently stands - The error mostly seems to occur if you experience a connectivity issue during the match. You will see the "Synchronising Data" message, however you should still see your rewards when you next launch the game.

Another possibility is if there was a server outage / maintenance at the end of the match. This may result in you not receiving rewards however, and your stats are likely to remain the same.

I hope that helps clear some thing up while we continue to investigate!

Originally Posted by F-Y-Y-F-F
This is absolutely not true. Have you even read the posts here?

The issue happens 100% of the time when playing Lone Wolf and it is not occurring with any other game mode. In Lone Wolf you never get renown (win or lose) even when clicking onto next match, restarting, etc. Your game is broken for over two weeks now and you apparently have not only no idea how to fix it but also no true understanding of what the issue is. Please read the posts in this thread at least.

Hello. Yes, not to worry I have read the posts. Apologies for the confusion.

The information I provided was quite general, as players are seeing "Synchronising Data"... Read more

Originally Posted by FateNuts
I've had this issue since last week, i would just start the game after the intro and then stuck on the strarting screen where it says the operation. Help me please

Hello! We can certainly help you with this.

- Once you are shown Operation Shadow Legacy, are you given the menus / buttons?
- Do you get any error messages?
- Does this happen with both the DX11 and Vulkan versions of the game?
- Have you tried any troubleshooting steps?

Thank you!

Originally Posted by stjohn1966
investiate try playing the game lone wolf ubi you guys might have a better understanding of what we are trying to tell you 2 weeks for you to tell us connectivity issue could be to blame rubbish

Hey. As I explained above, the answer we received regarding connectivity was general information, which can happen in all gamemodes.

We understand this happens in Lone Wolf specifically and this was easy enough to reproduce. The next stage is to implement a fix.

Originally Posted by denis99g
Why i have level 0 In uplay and in Game my progress and lucky spin dont work ?

Hey! This is likely for the reason mentioned above; we had a long Ubisoft Club maintenance on that day.

Everything should be working fine now

Hello everyone!

We have not been able to determine an issue on our side at this time. I can see there are some mentions of those living in Florida, and with the ISP Spectrum. This is something we are keeping in mind, however we've not yet been able to find an issue.

I appreciate you have been through an awful lot of steps mugsy.-, if the latest images you have provided still show Double NAT, we can't guarantee you will be able to connect without issues.


@airrodgers12 Can you please also confirm who your Internet Service Provider is? Have you followed any connectivity troubleshooting?


Thanks again everyone.

Originally Posted by Dj.Svettlokt
This is not what i ment, its no penalty at all, we get the warning that if we dont reconnect we will be locked out for 30 min etc.
But even if you do reconnect there is no game to connect to, so its just connecting forever.
So to get able to queue to ranked again, you need to enter a quickmatch or something and either lose or win.

Because only after the endgam syncronization the false abandoned game window disappears.

How hard is this to understand?
I understand that you as a support dont know much other than the standard helpdesk info you are given, but please someone who know what im talking about fix it, or pass it on to someone who can.

Smh.....

Read more

Originally Posted by stjohn1966
for me this only happens in lone wolf wolf pve when i play situations i get my renown but no stats change so who knows

Our apologies for this. We don't have an ETA for a fix at this time, but I can guarantee you that this is being investigated by our dev team, and we know how important this is to get fixed.

Enjoy your day!