Ubi-Raziel

Thank you very much for the video, that certainly helps understand the issue from your perspective.

Would it perhaps also be possible to try my suggestions above? It would also help knowing specifically what FPS you are getting and whether any component in particular is being stressed.

All the best!

Originally Posted by Balthax
Lately I've been able to play full games without any problems at all.
The solution that worked for me was turning off Discord and my mouse software SteelSeries Engine.

Thank you for getting back to us!

Interesting that this seems to have resolved your issue, perhaps they were conflicting in some way.


@rAshDecision_ Can you please confirm if you are still experiencing this issue? If so, do you have the above software running?


Thank you!

Originally Posted by DiXoN.5983
The game does not proceed from the loading page and keeps on loading " Please wait while we connect you to Rainbow six siege servers." then after a while shows a connection error [8-00000052].
System: Windows 8.1, core i5 7400, 8gb memory, 2gb nvidia GeForce GT 1030.

Hey! I'm sorry to see you're getting a connectivity error on launch.

This error message does not appear to be a current known issue, so we should be able to resolve this with some troubleshooting.

Can you please advise how long this error has been affecting you for?

In the meantime, please try the steps in this support article: ... Read more

Originally Posted by Acecard2001
Hi there,

Starting About 1.5-2 weeks ago on a Sunday my Rainbow Six Siege was failing to open up game. I would hit play and the game would try starting up but eventually crash, prompting me to send a crash report. I had managed to resolve the crashing by reinstalling both Siege and Uplay, but I then started to encounter another issue.

I would click play in the Uplay app, then I would get a Pop-up asking if I should give Rainbow Six Siege permission "to make changes to device", and once I confirmed this pop up I would be left with the Siege cover title infinitely loading and thus not actually opening the game.

Currently, the only thing that I've found I can do to open the game like normal is to enter the windows d...

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Originally Posted by Deathmac666
having the same problem, as everyone else, here are the proofs

T-hunt: https://game-rainbow6.ubi.com/en-us/...d1/multiplayer
Challenges: https://c...

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Originally Posted by SimRacerInShed
The hud dissapears mid game.

Hello!

That... is incredibly unusual and I'm glad you reported that to us.

Before I forward this report, I would first like to ask some questions. Reason being, this may be difficult for us to reproduce this issue unless we know more.

- How often does this issue occur?

- Have you noticed a pattern as to what causes it?

- Have you noticed if this only happens with Jager, or with 1 particular loadout?

- Are there any other facts you think may help us investigate this?

Thank you very much!

Originally Posted by Toaster.1D
Hello i have the exact same case! Except for the renown, a member of the team had discussed that my account was hacked and unrightfully banned. Ive been submitting as much evidence as i can to help the team understand my case, its been 10 days and has remained escalated ever since, i see you have great response time in the community and would ask if you have the time to go over it for me, i can send any information you like on the case. Case No.12698057

Hello! It's me again, always lurking on the forums!

I found the forum thread you created and replied to you there.

The Rainbow Six Siege team are going through a very busy period ... Read more

Thank you for getting back to me.

This may be difficult for us to reproduce so I'd just like to ask a few more questions. Once I know a bit more I can then report it

- Have you tried any troubleshooting steps, such as verifying game files or reinstalling the game?

- Do you have another DS4 controller? If so, does the issue occur with that one too?

- How often would you say the issue affects you? E.g. 1/5 online races.

- Has this affected you since day 1, or only after a recent update?

Thank you!

Originally Posted by ambnic
I have Trackmania Stadium and have played for a couple of week without problem. Today I've tried to play some of the pre-existing solo maps, but when I select one and click on start, I get a strange window at full screen that seems like a script editor. There are "Save and Test", "Compile" and other buttons above a large input text field. Escaping just gets me back to the list of solo maps.

Can this be due to some kind of update that did not update the map files? I can briefly see an error dialog compalning about a missing "#RequestContext" or something.
Multiplayer works as usual.

Anybody else experiencing the same problem?

Hey!... Read more

Originally Posted by Ketski..
I am still experiencing this problem 180 days later, and all Ubisoft has told me to do, is verify game files and run the game as administrator. I'm fed up of this sh*t man.

Hello! I'm very sorry to hear you've been experiencing these crashes for so long.

I reviewed your support cases and I can see you have a large history of troubleshooting steps that you have tried.

At this moment in time I believe it is best to focus on the discussion you are having in support case 12708611, as there is a large history of steps and agents can follow up from that. We are unable to offer support as personalised here on the forums, as it is more diff... Read more

Thank you very much for answering our questions, and providing everything.

The Rainbow Six Siege team are now investigating why this affects you and other players. We hope to have this resolved soon!

- Ubi-Raziel

Originally Posted by RGX_AbramsM1A2
I bought the battlepass and i am progressing on it but the weekly community challenge doesnt appear to be completed. It appears throught the battlepass menu inside r6, but in the ubisoft club doesnt appear!!(web and desktop versions) I reinstalled uplay as well as r6 and the problem still persists. My profile is bugued need help!

Last week couldnt complete the shotgun one, and this week cant do the drone one. I am missing +850 exp beacuse of this bug

Hello!

I'm sorry for the inconvenience, this is something that the Rainbow Six Siege team are aware of and they are investigating.

I don't have a workaround for you at ... Read more

Originally Posted by pjw_is_here
Apologies @ Ubi-Milky, I saw this thread earlier (before posting mine), checked the first post, saw stuff about shader settings and UI and assumed this was not the right place. I should have checked more than just the first post. Thanks for the move.

No worries at all

Always post if you're unsure then we can advise accordingly.

Thanks! ...

Originally Posted by one0egg
My highest rank in OPERATION: PHANTOM SIGHT is PLATINUM III however I recently notice that I didn't receive the PLATINUM charm. Could you please check that. THX btw I was not been banned

Hello! Beautiful avatar by the way

While we understand the desire to obtain earlier Seasonal Rank Charms, Customer Support will only be able to compensate for any errors in the previous Season.

With that in mind, I'm sorry to say we are unable to pursue adding this charm for you.

I wish you all the be... Read more

Hey! I'm happy to see you quickly found a solution.

Let us know if you need anything else and we'll do our best to assist you!

Originally Posted by Fr4nco_-
At random times in whether my game is booting up or half way through a game my game crashes but i can still hear the game audio but then after about 10 seconds it takes me to desktop and totally shuts down the game resolving in a message popping up saying send crash report i have previously been on this chat already and have have followed all of the basic troubleshooting and it still happens even after all of this can you help please as this is getting extremely frustrating.

Hey! I'm sorry to read you're facing crashes so often. We don't seem to have any known issues that relate to this behaviour, but we can investigate for you.

How long has t... Read more

Originally Posted by A1.Unknownz
I come up in the overlay in-game chat but no one else can hear me and I can hear everyone else.

Hey! I will do my best to help you with this!

Before we start, I would like to ask some questions -

- Does your mic icon show when you talk?
- How long have you been experiencing this issue?


Here are some steps to try -

- Please try a different mic / headset, if you have one available
-Try following the steps in our support article: ... Read more

Originally Posted by Joeynakhle345
The challenges froze... like if im not doing them wich i did. Restarted pc and still persues.

Hello! Which weekly challenge are you referring to please?

In my experience the progress will sometimes pause, but it will then catch up, given time.

Try first waiting 24 hours. If the issue remains, try following the steps in our connectivity support article: ... Read more

Originally Posted by Mi0sh
So this game exists for like 5 years you know. Only after 5 years did you put remake's and normal ******g sound engine. So can you after 5 games fix this ******g crashing trash of a game. Like ******g hell sound bugs every game someone from my 5 premade have sound bug or "OH NO IT CRASHED" my ******g god.

Hey! I'm sorry to hear you're facing issues in-game, I will help in any way I can.

I appreciate these issues are incredibly frustrating and you're expressing that.

Could you please explain in more detail what issues you are currently facing?

We just released Y5S3.1 which appears to have solved many sound issues in-game, so ... Read more

Originally Posted by UbiShoreman
Moving to player support!

Thank you very much!

Originally Posted by aslamkhanx
I LOSE POINTS FOR WINNING A GAME. THIS GAME HAS BECOME A JOKE IN ITS YEAR 5. HOW DOES THIS HAPPEN. WHY CANT YOU GUYS MAKE A PLAYABLE GAME. I HAVE SPENT MONEY AND MY TIME ON THIS GAME AND ITS A JOKE. FIRST I WAS ONLY GETTING 30 MMR FROM THE START OF THE SEASON AND NOW I AM LOSING POINTS FOR WINNING GAMES. AND I AM SURE YOU GUYS WILL COME UP WITH A LAME EXCUSE S...

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