Ubi-Raziel

Originally Posted by abueno_adios
When i try to open rainbow siege-vulkan it just say ''No compatible driver/hardware found''

can somebody help me with this problem?

Hey! Apologies for the delay, I can certainly help you with this.

We have a support article that should cover this. Here you go: https://support.ubisoft.com/en-GB/Faqs/000052839/... Read more

Originally Posted by E-Mommy.exe
When in a game or even just in the lobby my frames will drop all the way down to zero and then back up to normal ever 3-5 seconds. This was never an issue before the latest update, and I've already tried uninstalling and restarting my PC.

Hey! This doesn't appear to be a known issue so I'd like to discuss this with you to find a solution.

Please answer the following questions as best you can -

- Before your FPS drops so suddenly, what is your average FPS?
- What PC components are you using?
- Are you playing on a PC or a laptop?
- Have you noticed if your CPU or GPU are struggling in Task Manager or any other ... Read more

Originally Posted by CentertenV2
Bump, having the same issue!

Hey!

I have tried looking into this issue, however I can't find much information. It doesn't appear to affect all players, so perhaps this can be resolved with some configuration.

Can you please confirm if this affects the game when using the DX11 API, rather than Vulkan?

Originally Posted by BepusGaming-_-
I have posted this multiple times but non off the staff reacted. I opend 3 alpha packs 1 common dupe kona p90 skin 1 dupe tachanka chibi and mp5 black ice I’ve never received my rewards because my game crashed after looking at a bundel because of this for some reason I lost the renown and skins. (I never did a glitch for the skins) Can you (Ubisoft) put the skin and renown back in my account pls?

Hello!

We can review your Ubisoft account which will help us determine what happened, then explain how best to proceed from there.

I've never known Alpha Packs or their rewards to go missing, so I'm certain there is an explanation.
... Read more

Originally Posted by silasbb03
I have it’s done installing I have left it on overnight and it didn’t fix it, the full download will be done not just the download to start the game.

Hello! I will do my best to assist you with this.

This happens when Rainbow Six Siege has not fully installed, so it seems something is preventing that.

- Are you installing via a disc or is it a digital download?
- Do you perhaps have another PlayStation profile? If so, try installing from that profile to see if that works

Also here are some tips that I hope will help -

- The game needs to be open for the installation to complete
- You will need en... Read more

Originally Posted by AnEejit
Howdy team at ubi,


Just curious, since defenders recently got a new secondary gadget are the attackers going to get some new secondary gadgets also?

Something along the lines of a " sticky grenade " i think would be really useful.

Would deal the same damage as an impact grenade so they don't make frags redundant.

You can use them for vertical play from below. This would give operators more utility and mean that Buck / Sofia might not be " must picks " for certain sites.

Throw them onto Monty's extended shield so he can deal with gadgets/enemies while being protected.

Throw them on a drone, then drive the drone into whatever you like eg Bandit batteries.


Than...

Read more

Hello again!

I received an answer within an hour the tile at the very bottom-left corner of your first image is in fact the T junction. It is easy to miss from the small thumbnail.

Here is another image to help present it clearly -

Hello!

Thank you for your report.

I am not sure if this is a bug or if it is intended. I will submit it as an issue and we will see what happens!

Enjoy your day!

Originally Posted by ZdenekDrizga
Hi all,

after any crash, the system try to send an error message or logs to Ubisoft. But it never happens for me.

Any ideas?

Br, ZDena

Hey!

Just to make sure I understand, can you please clarify what happens when you try to send a crash report?

Do you receive an error, or does the box perhaps not appear?

Originally Posted by OG_Caveman
Got a pop up saying my rank had been adjusted to give me +19 mmr but when i finished the game I was in, after winning I was prompted with the ranking screen showing i'd lost mmr for winning? And now my MMR is lower than before I started? I'm so confused.

Edit:

https://i.imgur.com/Iea99FO.jpg

...

Read more

Originally Posted by Animaze
Hi there,

Yesterday i bought the ANNO 1800 Complete Edition for PC.
This Edition comes with some DLC's
In game i have to activate the DLC's with an activation code.
Were can i find these codes?

Thanks for help

Hello! Keys are not usually required however that may depend where you bought the game

We have a support article here to help find your Keys: ... Read more

Hey!

I have looked into this and it doesn't appear to be an issue, so I believe we are missing something in-game.

Can you please try Casosad's suggestion and let us know if that worked for you?

@Casosad thank you very much

Originally Posted by Orrbloom
I am deep into a game having played many hours. Things worked fine until two days ago. Despite having a positive cash flow of between 6 and 8 thousand, I can only accumulate a small amount of money before it resets to near zero. This mostly happens at one of three points, when I accumulate about 23,000, then it snaps down to between 300 and 600. Sometimes this happens at around 30,000 or 32,000. But I can never accumulate more than that. The amount always reset to about 300 or so. While this is happening I am not spending on anything, I am mostly just observing this erratic behavior. I do not remember any specific odd action that might have prompted this. It seems to be a mystery. Has anyone else encountered this and is there a solution?...

Read more

Hey!

I was able to find that we are aware of this issue and a fix is in the works!

Enjoy it while you can

Originally Posted by morganjah
About a third of the time, my game crashes when I try to load or unload oil from a tanker to an oil harbor.

Hey! I'm sorry this happens to you in-game, we can certainly help with this.

Can you please clarify how often this issue occurs? You mentioned 3 times, so I'm wondering how often you're able to load / unload without issues.

How long would you say this issue has been affecting you before?

Please also try verifying game files: ... Read more

Originally Posted by drummelbummel
Hello Milky,
i was able to fix the problem myself. After checking some of the log files from the launcher i uninstalled this and re-installed outside of the "ProgramFiles" structure.
As far as i can say, it was a problem with the protection of regular installed programs. After moving the launcher to the root of my games drive everything was fine.
Thx for the follow up. Have a good time.

Hello! Thank you for keeping us up to date, I'm happy to know everything is working now ...

Originally Posted by Anuga
How can this crash still be happening? I experienced it at game launch, so I stopped playing.
Now... years later, it's still happening after a new computer and of course, a fresh install.

Hey!

Apologies for us not yet having a resolution for this issue. It has been difficult to reproduce and understand on our side, therefore we've not been able to resolve it as quickly as we would like.

Please try using DirectX 11 for the time being.

Originally Posted by pewp3wpew
I am also still experiencing the same problem. Reloaded the save, still have the incomplete book in my ships inventory.

Originally Posted by FetterBruder
I provided all my system's information etc. to the ticket. Funny enough, the customer agent working on the ticket told me to "check the forum for updates on this matter". That was a sad laugh right there...

... Read more

Hello everyone!

I can see some of you are still experiencing crashing issues today and I'd like to help in any way I can.

After reviewing our known crashing issues and your own experiences in this thread, I'm unable to offer any further suggestions at this time. We've not been able to reproduce this kind of behaviour, and so our best course if action is to start by troubleshooting in a logical order.

To start with, we always recommend following our basic troubleshooting support article: https://support.ubi.com/en-gb/faqs/000025947/

Anti-virus is a common conflict as it can quarantine game files, therefore we always suggest whitelisting both Upl... Read more

Originally Posted by AppelmoesIsCool
for my feeling its been longer then 30 days so i was wondering when can i change it?

IGN: AppelmoesIsCool

Hello!

I am unable to find that username in our system so I can only assume your username has since changed

All the best!