Ubi-Raziel

Hello everyone,

Can you all please confirm if you're running Windows 10 64 bit, or a different operating system?

Please check your system requirements in the above sticky thread, and try the PC troubleshooting steps.

Are you using an Adaptive Sync monitor? Disabling this feature has been known to resolve the issue for another player.

Originally Posted by liceobelfioreMN
i am on my iMac 2017 with radeon pro 560, driver version 19.30
Whenever i try to start my game, it just shows the banner and the vulkan error pops up telling me that my gpu driver is outdated.
I then proceed to update it but windows or even the radeon pro setings seem not to find anything to update.
I searched online on the radeon website but in the bootcamp mac session the highest version available was 19.50 whic is clearly under 20.2.2, the required one.
I tried installing Adrenalin 2020 but i only get error 173.
I love this game so much and i would like to try it out.
I hope ill'help some more mac bootcamp users out there

... Read more

Originally Posted by Flamekino
hello, i was just wondering why my game says optimising shades ever single time i launch it, for everyone else it only did that once but for me its every time and takes about 10 min to launch the game

Hello! It's difficult for me to say but we will happily check for you.

It may be due to corrupt game files, or perhaps you have a specific hardware configuration that the game wants to check each time.

Please perform a clean install of your graphics drivers -

AMD: ... Read more

Originally Posted by Mr_Calcifer
Started the game, noticed that i had 500 fps, wanted to lower them, when went to settings the vsync option was "blocked"

It says there that some hardware has the vsync disabled, i have a gforce 1070 never had a problem with vsync before

its a bug, its meant to be that way, what's happening? i really dont want to use my graphics card at max and heat it more than i have to just to have 300+ fps that i will not use

Hello, I'm sorry to read you're unable to use V-Sync.

I don't have any information to say V-Sync is disabled in the Test Server, so I also believe this is a bug.

Would it be possible to provide an ... Read more

Hello!

These 2 threads were merged due to having the same title, however I see your issues are a bit different. I will try to tackle both

Please refer to the following sticky thread: ... Read more

Originally Posted by EVRLST.666
I got everything all set. I downloaded the Uplay app, opened it up, went to the Hyperscape section and low-n-behold the damn page won't even load. I left it there for awhile and still nothing. (I have verrrry good internet)
Any assistance would be greatly appriciated.



Idk wtf to do chief.

Hey! I'm sorry this is happening to you, we can discuss it.

It's possible it is taking a while to load due to all the network traffic the game is receiving. Do all other pages seem to work OK?

If you're having issues connecting to Uplay as... Read more

Originally Posted by GimmickEiGhT
I completed 3 weekly challenges which were suppost to reward me with 350 battle points but i received none.
Edit: due to a glitch the challenges appeared completed but were not.

Hello, thank you for letting us know!

This seems to be a visual issue. Can you please confirm if it still shows like that after restarting the game?

Hello everyone.

You all seem to have slightly different scenarios so I would like to answer them all -

The whole process can be found in our sticky thread here: https://forums.ubisoft.com/showthrea..... Read more

Originally Posted by Flying_Klein21
Hello,
I have encountered performance problems with regards to fps, in fact with my hardware, which is clearly higher than the MINIMUM ones, I can ONLY reach 23 FPS in the HUB area and in the match at 14 FPS with all settings at MINIMUM
PC features:
-Video card: RX 460 (2gb Vram)
-CPU: i5-7400
-RAM: 8gb (2400Mhz)
-OS: Windows 10 Home 2004
To get around this problem I tried to run the "game file verification" function but nothing, always the same result.

Hello! Thanks for getting in touch, I hope you are doing well.

For reference, we have the minimum requirements listed here: ... Read more

Originally Posted by OminousAnomaly
followed your instructions and im still having the same issue.

that was the same way i set it up originally. the ubisoft twitch drop website is saying "your twitch drops has been activated" and the twitch drop still hasn't shown up in there even after reloading the page and waiting for a few minutes .

Hello! You appear to be experiencing the same issue as AinzOoalGown-. and bleblanc19 above.

I have now created a sticky thread for this, please refer to it here: ... Read more

Originally Posted by justplayer2212
I am now in Croatia during the summer where I was born, but for the last four years I living and working in Ireland.

Hello!

Our list of supported countries can be found here: ... Read more

Originally Posted by masoola
I got a drop and everything and my account is linked but it shows i have 0 games waiting what do i do?

Hello!

The whole process can be found in our sticky thread here: ... Read more

Originally Posted by tornadoX50
vkgetphysicaldeviceproperties2 could not be located in the dynamic link library vulkan-1.dll this is the error i get when trying to load the game anyone know how to fix it

Hello! I'm not familiar with this error but I believe it could be related to out-of-date / unsupported drivers, or perhaps a corrupt game files issue.

Please refer to the following sticky thread: ... Read more

Originally Posted by ljdslkfjasl
Every time I try to enter the game the game says that I have no internet/lan cables connected and that I must try again. I do have internet and I am connected so I'm not sure what the problem is. Battleye stats that some things where blocked from loading but I have no idea how to fix those at all.

Hey, let's get this sorted for you.

Considering BattleEye is giving you that error, there may be some third-part software conflicting with it.

Please try the steps in this sticky thread: ... Read more

Hello everyone!

I have found multiple discussions about this issue and merged you all into one. As there are many of you to respond to you, I thought it best I start by offering some troubleshooting, then we can take it from there.

First of all, please refer to this sticky thread: ... Read more