Ubi-Raziel

Hey!

This does not appear to be a known issue but not to worry, we can tackle this in a logical order!

Considering you have already tried reinstalling the game, my first suggestion would be for us to test if this is a profile / account issue.

I recommend trying the following and let me know the outcome -

- Try your Ubisoft account on his PC
- Try his Ubisoft account on your PC

Depending on the outcome, we may be able to find a pattern whether the issue is specific to 1 PC or 1 account.

Let me know how that goes and we can discuss this further

Note: To upload images to a forum thread, the images need to be saved online on a website. Most players on our forum here use Imgur. Paste the address to the image in the "Insert Image" box and that should work! ... Read more

Hello everyone!

If you are being asked for a key to enter the Test Server, that is because the server is not online. We periodically perform maintenance and update it, so it's not online at all times

We have a Reddit thread here which explains when the Test Server is online: https://www.reddit.com/r/Rainbow6TTS/

...

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Originally Posted by FireDead_PL
Hello, I have a problem because my Twitch Prime awards don't reach me even though I have a connected account and receive them on time (practically as soon as they appear).
I've received them all but they haven't reached me yet, is there any way to solve this problem?

Hello!

This could be for a number of reasons, and we'll not be able to understand fully until we review your Ubisoft account. We like to keep account-related discussions private for your own security, so we have some options for you!

Here you go -

Facebook: ... Read more

Originally Posted by BlackPhoeniX..
Noone help me ? Ubisoft ????

Hey! I'm sorry for not seeing your support thread earlier, we are trying to help as many people as we can!

Having an increase of ping is often a difficult issue to investigate, as there's no easy way of knowing where this change derived from.

I reviewed your tracert and it looks to me as though you still have a double NAT situation. Let me explain why I believe this -

1. The first 'hop' in the tracert is 192.168.1.1 - This is your router so that is perfectly normal. It falls within private IP range C

2. The second 'hop' would usually be a public IP address, as your network tra... Read more

Originally Posted by WetsuitLunch
hi maple_apache i know that this is way down the line from when you had the issue relating to your pro league sets and other downloadable content and i have had the same issue i was wondering if you found a fix or if anybody at ubi was able to help and reinstate your content.

Originally Posted by repoboy1
so my buddy is game sharing to me and it let me have the year 3-5 passes but it wont let me have the bushido smoke or gold wepon skin or amithi...

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Hello everyone! I'm sorry for the delay, I will check each of your queries!

Originally Posted by CalebH2O
I see the unlocked challenge, thanks!
I have all classic U-Club challenges done for Siege except "Completionist" and "Show me the money!".
Completionist requires "complete all classic challenges offering Club Units in...Siege.", which I thought I would have satisfied that requirement with the completion of the "Operator" challenge.

Can you explain please?

You are correct! Apologies that we did not see this earlier, I have unlocked the Completionist badge for you ... Read more

Originally Posted by selector99
Vale esperare los 7 días ya os informaré

Hey!

I'm using a translator tool to read your post, If possible please post in English to make sure we correctly understand

This sounds like a plan! Hopefully everything will arrive without issues however you can always contact us directly if not!

Hello!

I'm sorry for the delay, we did not miss your support thread intentionally. We are constantly checking the forums and do the best we can to answer all players.

We recognise that it is possible to use non-supported device which can affect gameplay. This is a complex topic involving hardware, live services, and security. We are working to deliver a global and reliable solution for detection but do not have more info yet as investigations are ongoing.

Originally Posted by GodZeus94
A bit strange but I hit someone on the buttocks with Kalis sniper from point blank and he was left with 1 and a half bar of health he was Jager BTW why did he live do you need proof?

Hey!

I'm not sure I understand when we say "1 and a half bar of health". An image or video would be very much appreciated so I can give a better answer

Kali's sniper is very strong and it is a 1 hit kill from the torso, however it can take more than 1 shot depending on range and other body parts such as the BUTT-O... Read more

Originally Posted by EnPro23
What about the use of scripts on console, I created a thread all about it, have proof of use yet UBI failed to respond..

Hello!

We replied to your forum thread earlier today, apologies for the wait.

There may sometimes be a bit of a delay for us to respond to a thread, however we're doing the best we can to reply to everyone!

Originally Posted by screallyr6
so basically, i want to buy the Buck MIBR Team Full Kit but it's missing in the shop, including all other team kits

did you guys remove it from the store?

Hello!

These kits are only available for a limited period of time to support the teams. I believe they were removed not long ago in Jun.

There will be many other opportunities for cool in-game content

Hello!

It's difficult for me to say just yet, but we can discuss it

- Have you changed any key bindings?
- Which button(s) are you pressing to sneak?
- Does your character completely stop or do they move slowly?

Thank you!

Originally Posted by lil.cha.cha
Hello the sound that is going thru my microphone is not getting ingame, ive had this problem for 3 weeks now, and ive lost some ranked matches becasue of it. does anyuone know how to fix this? the mic works on every other game and also on discord.

Hello, I'm sorry to hear you're having mic issues!

Can you please confirm if you've contacted support or tried any troubleshooting steps?

We have a support article here that should help you: ... Read more

Hey!

There usually won't be any activation keys involved as the game automatically links to your Ubisoft account.

If you do need your key however, you may be able to find one using this support article: https://support.ubisoft.com/en-GB/fa...-Key-in-Steam/


Should the issue remain, I have some steps for you to try -


Navigate to the Ubisoft Game Launcher "cache" folder, by default located here: C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\cache

Open the cache folder and move the "ownership" folder to a safe location.

Once you have backed up that folder, del... Read more

Originally Posted by osid955
So just got home today , went to boot up R6 and was prompted with download required , new update . So i finished downloading the update and now the game wont launch . Just get a black screen and no audio . Eventually windows will ask if i want to close and program is now responding . Anyone else have this issue ?

Hello! We have had similar reports recently and the most common conclusion has been because R6S is conflicting with anti-virus.

Do you perhaps have any anti-virus installed? If so, please make sure both Uplay and Rainbow Six Siege are trusted.

If the issue remains, please let us know which anti-virus you have installed.
... Read more

Hello everyone!

I appreciate this issue is frustrating and we're doing the best we can to get all players back up and running!

Most players have been able to get back up and running after adjusting BitDefender however this is not the same for all players. We hope to have more information soon!

Originally Posted by LilSpaghetii
Hi. Just bought R6 for the first time. Downloaded R6 Siege Overnight and woke up with the download completed. Tried to click play, but it didn't work. Nothing comes up, it just said, 'Preparing to launch R6 siege.' and then it'd disappear. The 'Play' button would come up with 'CANCEL' But then it goes back to play after. I just downloaded Uplay and made an account but can't connect steam to it so I can play. Dunno what to do. Any help? ):

Hello, apologies for the delay!

I have reviewed your account and it looks as though you have been playing.

Can you please confirm if everything appears to be up and running now? If so, I really... Read more

Originally Posted by feepfeep.com
When the new camera perspective came out it had a big problem and the problem still exists. Basically the problem is that the new camera perspective has created angles where for example i can't see the enemy at all but from the other guys perspective he sees almost half of my body i just wish that you would bring back the old camera perspective or created a new one that would balance the game cause a lot of the times i hold an angle on a door or something and the other guy (the enemy) peeks me and sees my one hand, on leg, and half of my body and half of my head but i don't even see he's arm or anything at all. This new camera perspective came out with burnt horizon.
Here's an idea i have the first on is that you bring back the old camera per...

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Originally Posted by Aluri_
I bought the deluxe version of the game from the Ubisoft store, but when I went to go see if I had the game, it never showed up. I never got any email for a key, nor did the site supply a key for me. How did this happen? I tried looking at everything that could've supposedly solve it but there was nothing.

Hey!

I would love to help you here on the forums however as this is an account-based question I believe it is best discussed via a private support platform. We may quickly start discussing billing and account information that only you should be able to see.

Please use one of the following support methods -

Facebook: ... Read more

Originally Posted by relaxISsex
hi i added my phone to my account but i want to change my mail but i dont remember password of my current mail can you change my mail to: [email protected]

Hey!

For your security, we prefer to discuss any account-related issues via one of our private support platforms.

Here you go -

Facebook: ... Read more