Ubi-Raziel

Originally Posted by Rogziel.
Thanks for the reply but can you please elaborate this port forward configuration you're saying? Sorry I'm not that tech-savvy

Hey! Yes, I can certainly try to help you with this.

First of all, here is the support article for Rainbow Six Siege PC connectivity troubleshooting: ... Read more

Hello everyone!

Thank you for taking the time to send us feedback

I can see there is a lot of feedback being posted on the forums regarding review times, so we'll gather as much of this data as possible and submit it as feedback.

Enjoy your day!

Originally Posted by Pathogens11
Thank you for getting in touch. Consulate seems to be the primary one, though Chalet has done it as well.

I appreciate you letting us know, we will make sure to monitor this.

The playlists often change which maps are available to play, however you should see a lot of variety.

If it still seems to happen, please let us know and which gamemode you are trying to play (Quick Match, Ranked etc.)

I hope you're enjoying the game!

Hello! I will do my best to answer you both fully.

Originally Posted by BepusGaming-_-
Can I just get the skins and the renown in my account or am I just the unluckiest Guy on Earth

I can see this is a duplicate of another thread, where I have given an answer.

Please refer here: ... Read more

Originally Posted by kizzanjack
I am getting the error code 6-0X00001000 on Rainbow Six Siege I have looked online and tried the fixes you have suggested and I have had no luck. The game loads fine but when I start searching for a game its tries to find a game then shows up the error message. Also, if I am in a party and they try and search, the error message is displayed and I am kicked from the party.

Hey!

I'm sorry to hear you're experiencing connectivity issues, we can help you investigate this.

To start with, can you please confirm what troubleshooting steps you have tried? The following support article is where we usually begin: ... Read more

Hello!

I'm not quite sure why the thread was moved, perhaps it wasn't in the best sub forum.

This certainly does sound like suspicious behaviour and I'm sorry you witnessed this in-game.

If it ever happens again, please contact us directly with a short recording of the match behaviour. We can review it and forward it to the Rainbow Six Siege team!

All the best!

Originally Posted by l98a1
This fixed it for me. I was able to link the Xbox and Ubisoft accounts and my son is now a happy gamer. Thank you so much, especially for such a prompt reply and solution.

Hello!

That is great news! Thank you for the kind words and acknowledging that this worked for you.

I wish you all the best and I hope your son has a great time

Originally Posted by Zwifty_
Will this work with moving it form UPlay to steam?

Hey!

From what I understand, this should also work from Uplay to Steam!

Hello everyone!

We are unable to remove or reduce temporary sanctions I'm afraid. Rainbow Six Siege is currently unable to determine which disconnections are intended, therefore it can lead to an abandonment penalty if the match is not reconnected to.


@walkerrmay I appreciate you sending some feedback about the canceling system. It is quite new so perhaps it can be improved, I'll forward your feedback to the team!

Hello!

I would like to help you however we only support English here on the forum.

Would it be possible to explain the issue in English please? Feel free to use images or a video if it helps

Update: I noticed you created another thread which appears to be the same query, so I deleted it to keep the forums tidy. Just wanted to let you know!

Originally Posted by Rough.Baguette
Yes, I've tried all of these solutions and none of them worked. Any other idea?

Hello! Yes, we will do everything we can to figure this out.

- Can you please list the hardware in your PC?
- Which monitor are you using?
- What is your average FPS before it takes a sudden plummit?
- Did you happen to notice if your CPU or GPU usage went very high when the issue occurred? Task manager or a similar alternative may help with that


This is unusual but we'll figure it out ... Read more

Hello everyone!

We have seen some reports of this issue and I hope to provide you with some new information.

Some players have reported they are now able to link their accounts. If not however, I have 2 possible workarounds -

1. The new Terms of Use have not yet been accepted. Once done, that may resolve your issue
2. We can use the Ubisoft Club website to link your account

Here we go -

1. Go to the Ubisoft Club website: https://club.ubisoft.com/ and make sure you're signed out
2. Click to Sign in
3. Select the Xbox icon and sign in with your Xbox account details

- If you have no... Read more

Hello!

From what I understand there is no way to disable these HUD elements specifically.

This is a good suggestion and I will make sure to forward it for you

Hello! I'm sorry to hear you're having issues with storage space, I can try to help you with this.

There are a few places I can think of where those old game files may be. Here we go -

- C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\cache\download\
- C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\games\Tom Clancy's Rainbow Six Siege\
- C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\games\Tom Clancy's Rainbow Six Siege\download\cache\

Try to check the size of these folders to see if they're larger than expected. The cache folders are usually empty or small, and the Rainbow Six Siege folder should be the size of one installation.

I hope that helps you

Originally Posted by HaKToRi
I am not pro player but I record all my matches. I will forward my matches if requested.Please can you look at this situation? Case Number 12216058.

Hello

You have done the right thing by creating a support case and explaining the issue from your perspective.

Our technical team will review that for you, then contact you by email with an outcome.

I'm unable to speed up this process however we do our best to reply within 48 hours.

All the best!

Originally Posted by Bagacu
From time to time the game just takes me out of the match for no reason

Hello!

I have some questions to help me understand the behaviour you are experiencing -

- When this happens, does the whole game crash or does it simply return you to the main menu?
- Do you receive any error messages?
- Are you able to rejoin to the match?
- How long has this been affecting you for?
- Have you tried any troubleshooting?

Thank you!

Originally Posted by RoiDJi
Thanks for the answer, if this happens again I let you know.

Sounds great, I hope you're still enjoying the game!

Originally Posted by Xstep.BTW
I got suspended from the game because I had connection problems and couldn't join back.

Hey! I'm sorry to read you recently received an abandonment penalty.

Rainbow Six Siege will implement these sanctions for all disconnections, as it's currently unable to differentiate between an intentional and unintentional disconnection.

Can you please elaborate on not being able to join back?

Originally Posted by ProgramCrazy
Hello! My friend has been playing Rainbow Six for a week or so. Yesterday when he was trying to start up Siege it asked him for an activation key. Does anyone know how to find it? I tried to look online but it only shows how to get the activation key through steam. He bought the game through uPlay.

Hey!

If your friend bought the game through Uplay there likely isn't an activation key, but here is a support article that may help: ... Read more