Ubi-Raziel

Originally Posted by obliskal
can't play, is no loading in, then one time is load-in, but is all black, mouse can more but nothing shows up, then I redownload didn't work, then I check the game file, it didn't work, what should I do ??????

Hello! It is difficult to say immediately while you are experiencing this issue, but we can discuss it!

To start with, can you please list your hardware components in your PC?

Here are some steps to try -

- Verify game files: ... Read more

Originally Posted by Xl_mohamed_lX
i keep getting error message saying oh no it crashed

Hey!

For Hyper Space issues, please create a thread in the Hyper Scape forums: https://forums.ubisoft.com/forumdisplay.php/2286-PC

Try to include as much information as possible to hel... Read more

Originally Posted by AZ0964209
This is not a bug report just an inquiry directed at unpaid content on rainbow six siege, I am a PC player that just switch from Xbox I would like to switch over unpaid content such as weapon skins and character skins to my PC account from Xbox account if I have both logins will this be possible

Hello!

I can appreciate wanting to transfer content between platforms, as it takes time to accumulate weapon skins and operators. However, we currently have no cross-platform functionality in Rainbow Six Siege and it is not possible to transfer content between platforms at this time.

All the best to you!

Originally Posted by Grrrrrrrrrr.
Seems like the support system is unavailable, but I've tried through facebook. Thanks for your help.

Ah I see, we hope to keep increasing availability of our Live Chat support to more players as the world recovers

All the best!

Hey! I'm sorry to hear you received an in-game sanction, I know this is never nice to see.

If Ubisoft Support has reviewed the sanction and your appeal has been denied, I'm afraid nothing more can be done. Every appeal is thoroughly checked and checked with the Rainbow Six Siege team, so we must stand by the decision that has been made.

All the very best to you!

Ah I see, thank you for clarifying that.

As you don't use BitDefender, please follow the steps listed by Ubi-Orion above.

The support article will hopefully help you resolve the issue but if not, we can review your system files in a support case.

Enjoy your day!

Originally Posted by OG_Caveman
Ahh thats brilliant. I thought the popup was the full calculation of all returns and losses. Thank you for clearing that up.

Usually it is but everything seemed to happen at once

Any time at all, enjoy your game time!

Hello!

This is actually a tough one... Usually I would suggest a connectivity issue but as you say, there are no icons showing at the top-right corner.

I reviewed the video at 0.25 and it looks as though all shots should have hit, but perhaps they slightly missed.

Caveira will often take enemies down in 2 hits. I recommend reviewing this behaviour a bit longer and let us know if it seems to happen again

Originally Posted by Krandose
so i bought the game through steam and played for a good bit, but one day after an update, it logged me out and i forgot my info. no big deal, i just made a new uplay. Bad idea. It now tells me that it cannot authenticate ownership and wont allow me to access the game at all. if i could get any help it would be appreciated, i love this game :/

Hey! I'm sorry to hear you're experiencing an ownership issue, we can certainly help with this.

When you play a Ubisoft game from Steam, it links to your Ubisoft account so we always need to be signed in to that account.

As this is an account-related query it is best to discuss this via a priv... Read more

Originally Posted by Raise_Your_Fist
Sorry guys for raising this from the dead. I just got the same thing, did it get solved quickly for you guys?

Hey! Were you also attempting to purchase Rainbow Six Siege?

As this is an account-related query I believe it is best to contact us directly. Here you go -

Facebook: https://www.facebook.com/UbisoftSupport
... Read more

Originally Posted by Gh4viz
Hi,

I have problem with VIP bonus in battle pass "Tour de force". I bought 5y pass and cheaper version premium road, but I still don't get any bonus battle points. In the previous session everything was alright. Can anyone explain what's wrong?

Thanks and best regards

Hey! I hope you're well

Everything appears to show correctly on our side, so it's... Read more

Originally Posted by Assassin-Joah
i activated 2fa but when i go to play ranked it says activate 2fa????????

Hello!

This situation is often a misunderstanding and you may not be activating 2FA on the correct account. Please double check if the username shown on the Ubisoft Account Management website is the same as the one shown in Uplay.

We can discuss accounts with you in more detail, however we will need to do that using a private support platform -

Facebook: ... Read more

Originally Posted by guest-kmHQWVNr
Hey,
Ive been trying to lauch Trackmania recently and everytime it shows me error "File Corrupted! This program has been manipulated and maybe its infected by virus or cracked. this file wont work any more. when i verufy filles it says that evrything is OK i really dont know what a i supposted to do, if anyone can help me it will be great

Thanks for your time

Hello! Thanks for contacting us, I hope you are doing well

The error suggests to me that perhaps it is been edited or quaran... Read more

Originally Posted by BlackPhoeniX..
Noone help me ? Ubisoft ????

Hey! I'm sorry for not seeing your support thread earlier, we are trying to help as many people as we can!

Having an increase of ping is often a difficult issue to investigate, as there's no easy way of knowing where this change derived from.

I reviewed your tracert and it looks to me as though you still have a double NAT situation. Let me explain why I believe this -

1. The first 'hop' in the tracert is 192.168.1.1 - This is your router so that is perfectly normal. It falls within private IP range C

2. The second 'hop' would usually be a public IP address, as your network tra... Read more

Originally Posted by WetsuitLunch
hi maple_apache i know that this is way down the line from when you had the issue relating to your pro league sets and other downloadable content and i have had the same issue i was wondering if you found a fix or if anybody at ubi was able to help and reinstate your content.

Originally Posted by repoboy1
so my buddy is game sharing to me and it let me have the year 3-5 passes but it wont let me have the bushido smoke or gold wepon skin or amithi...

Read more

Originally Posted by XIIInickXIII
I've got the error you listed here. Got any more information regarding it? I can't join any game mode, which meant I missed out on the Arcade event this last weekend..I opened a trouble ticket on Friday and haven't heard back yet.

Hey!

Just to be clear, are you referring to error 4-0xFFF0BDE5 or 4-0xFFF0BDC0?

Whichever error message it is, there is a good chance we can resolve this with some connectivity troubleshooting.

Here you go: ... Read more

Thank you for the video, and I'm sorry to hear this happens so often.

What's unusual is most other players in the lobby seem to have a good latency, only yours has increased so dramatically.

You previously mentioned this happened when joining a game in progress. Have you noticed if this issue occurs every time you join a match in progress, but no other time?

I'm just trying to narrow down the issue to better understand it!

Hey!

This does not appear to be a known issue but not to worry, we can tackle this in a logical order!

Considering you have already tried reinstalling the game, my first suggestion would be for us to test if this is a profile / account issue.

I recommend trying the following and let me know the outcome -

- Try your Ubisoft account on his PC
- Try his Ubisoft account on your PC

Depending on the outcome, we may be able to find a pattern whether the issue is specific to 1 PC or 1 account.

Let me know how that goes and we can discuss this further

Note: To upload images to a forum thread, the images need to be saved online on a website. Most players on our forum here use Imgur. Paste the address to the image in the "Insert Image" box and that should work! ... Read more

Originally Posted by Worldwidehawk
Hey Guys,
I'm facing the same issue. I found out that this happens only when I'm connected to a 5ghz wi-fi band. I have a dual-band modem so it does not stutter when I'm connected to the 2.4ghz band.
This has been happening in all Ubisoft games and not just rainbow six.

Hey, thanks for getting in touch!

One of the most common differences between those 2 wireless bands are their speed and range. 5Ghz is capable of being faster however it does not travel as far as 2.4Ghz.

With that in mind, are you perhaps quite far away from your router and it is struggling to get a stable connection with 5Ghz?

Try double ch... Read more