Ubi-Raziel

Originally Posted by BonkIsPoggers
hey i want to change my username so i was just curious on when i can

IGN: BonkIsPoggers

Hello!

As this is an account-related query I believe it is best to contact us directly, for your privacy.

Here are some support options -

Facebook: ... Read more

Hello everyone!

First of all, thank you very much for the video. I have reviewed it and that is indeed strange behaviour.

Just before I report this issue I would like to gather 1 more piece of information, as we may struggle to reproduce this in a testing environment.

Can you please list your computer's hardware components? I'd like to check the game's minimum requirements are met and there's no bottle neck causing this to happen.

Here you go: https://support.ubisoft.com/en-GB/Faqs/000055173/

Thank you!

Hello! Apologies for not seeing this support thread sooner.

Originally Posted by KKuzm1c
After some time on a server, i will be unable to respawn to the start. Instead of respawning, my view will switch to cam7 for a couple of seconds, and return to my car, which is in the same position it was before i tried to respawn, as if nothing happened. Sometimes when i try to respawn, it will switch to cam7 and start the timer, but instead of actually putting my car on the starting block, it will stay on cam7. Other times when i try to respawn my car will just dissapear and i would be stuck there. Eventually, my game will disconnect me and put me on the main menu

Can you plea... Read more

Originally Posted by fake_DR.HOUSE
I cant change my keybinds

Hey! This doesn't appear to be a known issue so I'd like to ask some questions.

What happens when you try to change key bindings? Do you perhaps get an error message or is the interface not allowing you to interact with it?

You should be able to simply double click on the action, then press the corresponding key.

Looking forward to hearing from you!

Originally Posted by TrackManiaFtw
Hey, sorry for the late reply, I was busy elsewhere.

Unfortunately I cannot upload the requested files, since I only get the option to contact support via chat as soon as I select a category.

And the live chat is not available. Is there any other way to do this?

Hey! Apologies for the delay on our side too.

We also support players via social media, which will allow you to send us files. The crash log is likely very small so we should be able to do this without any issues

... Read more

Hey!

First of all, thank you tomekdot for your help

We have a support article which helps with issues such as this. Here you go: https://support.ubi.com/en-gb/faqs/000025947/

If the issue remains, do you have another Ubisoft account you can try? This will help us understand if it is a general / software crash issue, or a profile issue.

Originally Posted by Sambemosi
Hi Ubi-Orion,

I followed your link and reinstalled Uplay. However, that did not fix it either. The notification is still there in the game.

Hey! These visual issues sometimes occur in-game, however we're often able to resolve them via the Ubisoft Club website directly. I understand you have already tried this however.

May we have an image of the Ubisoft Club website, showing your R6 Challenges section please? Thanks!

Hello everyone!

I believe it would be best to start with some basic troubleshooting, as everyone's situation may be a bit different.

Here you go: https://support.ubisoft.com/en-gb/faqs/000025947/

If the issue remains, please try re-installing the game fully as there may be corrupt game files.

All the best!

Hey, apologies for not seeing your support thread earlier!

It is difficult for me to say why so much VRAM is being used at this time. We recommend relatively modern hardware in order to run it with 1080p, 60 FPS so perhaps this is possible if we are trying to push beyond that limit.

Can you please advise at what resolution you are playing?

I also noticed that while a lot of VRAM was being used, the GPU itself was barely being used at all. Have you noticed any correlation between the 2?

If possible, a video would also be much appreciated. Perhaps we can find a pattern as to when a great deal of VRAM is being used.

Any other information you're able to provide would be much appreciated

Hey!

I'm sorry this issue has been affecting you, it certainly is a strange one.

Can you please confirm if reinstalling the game resolved it for you?

If not, I would like to suggest disabling background applications and trying again: https://support.ubisoft.com/en-GB/faqs/000025721/

Originally Posted by MPez3
Thank you for your suggestions I tried them all and many others and unfortunately it still doesn't work. However after I left the download up for many hours it crashed and left the following message (it's in Portuguese though): «O Uplay detetou um erro irrecuperável e terá de se desligar. "Crash dump" criado em "C:/Program Files (x86)/Ubisoft/Ubisoft Game Launcher/crashes".».

This is the link to what was in the "crashes" paste:

...

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Originally Posted by Ryder-Pc
My brother recently bought rainbow on his own steam account downloaded it and began playing. Later when I logged into my own steam account and tried launching the game a message popped up saying starting the game will bind the following stats and information from my brothers account to my account, how do I fix this and will I lose my own stats if I click continue to bind it.

Hey, apologies for the delay!

That message often means you are signed in to the wrong Ubisoft account for the Steam account you are using. The content between the 2 accounts don't match and so it tries to bind them together. If you try to to bind you will likely be met wit... Read more

Originally Posted by SchooledGamer
how do i make it use vulkan instead of directx11?

Hey!

When you press Play in Uplay, it should give you the option between Rainbow Six Siege (DX11) and Rainbow Six Siege Vulkan.

Are you not being given the option for Vulkan?

Please make sure both Uplay and Rainbow Six Siege are fully up-to-date!

Hey! I'm sorry for the delay, I'll do my best to answer both points.

Originally Posted by Itz_Riotz
For the love of me I can't get my VC to work in Siege, I've tried validating files, opening ports, flushing DNS (restarting PC afterwards btw) and it still doesn't work
I really need it because I don't hear my teammates VC's and they don't hear mine. It's hard playing without voice chat man..

We have a support article for any in-game voice chat issues which should help you.

Here you go: ... Read more

Hello!

I'd just like to offer some of my own insight, to help cover both sides of this discussion.

It was possible to spawn peek with some of our maps in the past, however they were resolved with map reworks and overhauls. If we receive any reports of exploits to spawn peek, these will be investigated immediately.

Although spawn peeking should no longer be possible, you may find that experienced players are positioned quickly and are ready to start shooting from the windows the moment they see you. This is simply part of the game and you learn to defend against it as you play more.

Thank you!

Originally Posted by HimPuttiEiOSU
Ranks were Silver 3 gold 2 plat 3 bronze 3 silver 4

Hey! I'm sorry I don't quite understand, so I'd just like to ask some questions.

Do you mean to say your rank suddenly changed without natural progression?

If so, has it since reverted back or did it remain high?

Thank you!

Hey! I'm sorry we didn't see your support thread earlier!

We prefer to discuss any account-related issues via a private support platform, as we can only discuss details with the account owner.


Please contact our support directly so we can discuss your account(s) with you -

Facebook: https://www.facebook.com/UbisoftSupport
Twitter: ... Read more

Originally Posted by big_ounce_40oz
Hello, I am on the Australian South East Servers and I am having the recurring issue of long queues (15+ mins) and sometimes not even being matched whilst the Estimated Wait Time is 0:00.

This used to happen time to time on the tts but now is affecting ranked and unranked on the active server. It had started about 4pm (AEST), when I went back into a queue after a casual match.



Thank you mates.

Hey! I'm sorry for getting back to you late, let's try to get this resolved.

As it has now been 2 weeks, can you let me know if things have improved?
... Read more

Originally Posted by ug32166
Need help won't let me select an operator or move in game

Hey! I will need a bit more information to understand your issue -

- When you reach the Operator Select menu, what prevents you from choosing an operator? Are you able you move your mouse?

- Once you're in the match, are you able to do anything? Move, look around, shoot etc.

- Have you tried a different mouse / keyboard?

Once we know a bit more, this will be easier to offer suggestions ... Read more

Hey, I'm sorry you have been affected by disconnections!

At this moment in time, Rainbow Six Siege is often unable to determine the reason behind a disconnection and therefore assumes the player disconnected intentionally and did not reconnect.

We will continue to review the stability of our servers. In the meantime, the following support article may help ensure a strong connection: https://support.ubi.com/en-GB/faqs/000023138/