Ubi-Raziel

Hey, apologies for not returning to you sooner!

This does not appear to be a known issue, however it is unusual that you are facing this with only 1 map in particular.

Can you please confirm if you have followed the other steps in the above support article? I would like to suggest launching the game as Admin, re-installing supporting software and also disabling background applications.

Please also make sure you did a clean install of your graphics card drivers, to make sure there is no conflict.

I hope that helps!

Originally Posted by Pattywick66
I cant uninstall because it says uplay pc is still running. Do i have to uninstall the games off my pc first. Thanks For the help.

Hello, I'm sorry for not returning to you sooner!

If it says Uplay PC is still running, try this first -

- Click on the little arrow at the bottom-right corner of Windows. It is to the left of the date & time
- Right-click on the Uplay icon
- Quit

Once done, you should be able to uninstall then re-install it

You don't need to un... Read more

Hey!

I've not heard of this issue affecting other players, however I have some suggestions that will hopefully help you.

This behaviour suggests that it may be storing the downloaded files and leaving them in the cache, without clearing them afterwards. I can't say for certain if this is the issue, but it's certainly a good place to start.

- Back up, then delete the following folders -

C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\games\Tom Clancy's Rainbow Six Siege\download\cache
C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\cache\download

- Verify game files: https://support.ubi.com/en-GB/faqs/000025650/
- Check the size of your Siege fol... Read more

Originally Posted by bbbruc3
I played the game at full screen mode yesterday，and it runs well.

However，the game couldn't run at full screen mode just today，it only can run at windowed mode or boardless mode.

If I set the game to full screen mode，the game will jump to the desktop immediately.

I've tried update my nvidia driver，but the game still cannot run at full screen mode.

So what can I do？ Hope for your help.

Hey, I'm sorry for not seeing your thread earlier.

This kind of behaviour could be caused by a profile issue, but I believe it's likely related to either game files or conflicting software.

Do you have a frie... Read more

Originally Posted by Psyzcro
sorry for the late response i had to refund it and rebuy it and it worked its working and im enjoying the game

Hey! That is great news, I'm glad everything is working now

We're always here if you need anything else!

Hey, I'm sorry we didn't see this thread earlier.

The operator bundles are there to help you catch up on operators but purchasing a larger edition outright may be best if there is a sale.

My understanding is Steam should not prevent you from purchasing another edition but I agree with Butcherbird59. Contact Steam Support to ask how best to proceed and they will surely have a solution for you

Originally Posted by DumInTheBum
Im trying to switch accounts to a new one to play with my friends who just got the game, and when I change accounts I bought the base version of the game and when I start up siege it ask if i want to bind the following products to this account, and I say sure and then it says error. And says something along the lines as problem authenticating the ownership of this product. HELP!!!!!!!

Hey there, sorry for not seeing your thread earlier!

That error often means you are signed in to a Ubisoft account that does not own the Steam game you are trying to play. It may be that the game was accidentally linked to the wrong account.

Please ... Read more

Originally Posted by II-_-DEMONIC
Help me my account don't let me login he told me i got band and i wall doing Another account but same he told me again i got band

Hello!

As this appears to be an account-related issue I recommend contacting Ubisoft Support directly. It's always best to discuss accounts privately

Facebook: ... Read more

Originally Posted by ManiacJ456
my friends all have xbox and im the only one with a pc and i always have to play by myself.

Hello! We don't have any information regarding cross-platform play at this time.

If anything changes, we will make sure to notify players via the forums and social media

Originally Posted by nightfury19t
It works at the Ban phase of a match but when drone phase comes it does not works

Hey! This is an unusual issue; considering it works in the Ban phase and nowhere else I would suspect a settings / profile issue.

Do you perhaps have a friend or family member who owns the game? If so, would they be able to try playing a match on your PC and see if the same issue occurs? This will help us understand the issue is specific to a single profile.

Originally Posted by Expl1Ze
Hello Dear Ubisoft I want to report about the players because of the abuse rating system at 1.30 A.M. on Moscow Time, on the map Club House I got caught against a stack of people on consisting of 4 copper 5 and a dumbing man with 5000 mmr, while I had a rank of Bronze 2 and after that I got -70 mmr I ask you to figure it out

Hello!

First of all, I would like to make you aware that I have removed the list of players. We don't allow naming & shaming publicly as it encourages heated discussions, but we can happily discuss the root cause of the issue.

Just to make sure I understand from your description - Are you reporting that the enem... Read more

Originally Posted by WarLard1337
Bought the game for PS4 years ago, son has taken over that PSN acct - built a gaming PC and bought the game again for PC and my other son made his own account... Is there no other way to have my account without buying it for a third time?? I wanted to let my kids have their own accounts to have their own "stats" but I didnt think I would be unable to make my own account?? any chance I can play the game I've bought twice already or do I need to get the CC out again? pretty lame.

Hello!

Purchases are linked to a single Ubisoft account and they cannot be shared, therefore it would need to be purchased for each individual account that wishes to... Read more

Hello!

For any account-related issues, please contact Ubisoft Support directly so we can discuss it privately.


Facebook: https://www.facebook.com/UbisoftSupport
Twitter: https://twitter.com/UbisoftSupport

Live Chat: ... Read more

Originally Posted by YMilarvoz
It has been a few months since that challenge which was making a squad of 3 and play games, but the incomplete challenge is still stuck in UPlay which is really annoying.
Can it be fixed for real because I found other posts also asking about this and they said ubi was working on it but it's nearly July now and I still see it.

Hey, sorry for the delay!

This issue occurs when an old challenge has not been collected and it is something we are working to fix. In the meantime, we have often found success in completing the challenge via the Ubisoft Club website.
... Read more

Originally Posted by urpoor
not that I know of

Thank you for getting back to us, and apologies for the delay on our side.

It is difficult to say why this happened, so I believe it is best we continue to monitor this behaviour for the time being.

If it ever happens again, please try to screenshot any error messages or notifications you see in-game and contact our support directly.


Facebook: ... Read more

Originally Posted by Quarantined.
if i click in game on someones stats to see his KD or rank it doesnt show, idk why i have it like 5 days maybe or more, and dont know how to fix it

Hello! This doesn't appear to be a known issue but we can look into it

Does this issue occur with every profile or only some?

It may be due to corrupt game files, in which case my first suggestion would be to verify the game files: ... Read more

Hey, I'm sorry for not seeing this support thread earlier.

I am unable to find any issues relating to negative MMR being granted, however I investigated a similar report recently and it was found to simply be a display issue.

If it ever happens again, please provide us with the date / time of the match, as well as a short recording of the match summary if possible. We can then double check your stats to see if it counted for a Win / Loss and if there was a change of MMR.

As I say this is likely a display issue and I'm sure you did in fact receive positive MMR

Hey, apologies for not seeing this support thread earlier.

Any account-related queries can only be discussed while contacting Ubisoft Support directly, as we like to keep these discussions private.

I am unable to find a case number for your discussion, may I have that please?

As I say we are unable to discuss account-details here, but I'd just like to check your case has been investigated thoroughly.

Originally Posted by mike_5885
You posted this in 2018 but I’m getting the same problem now. what did you do to fix it I couldn’t find any other information thank you

Hey!

Would it be possible to provide an image to present your issue please? There a couple of issues here so I'd just like to be certain we are discussing the same issue.

If it is a visual issue, I recommend verifying game files: https://support.... Read more

Hey! I'm sorry this is affecting you, we can certainly look into it.

Just to help ensure we are able to reproduce this in our testing environment, would it at all be possible for you to provide a short recording of the issue?

Thank you!