Ubi-Raziel

Hello everyone!

Thank you for confirming you still don't get any vibration / rumble when playing Trackmania with a controller.

I have reported this to the team so they can look into it

Originally Posted by WarLard1337
Bought the game for PS4 years ago, son has taken over that PSN acct - built a gaming PC and bought the game again for PC and my other son made his own account... Is there no other way to have my account without buying it for a third time?? I wanted to let my kids have their own accounts to have their own "stats" but I didnt think I would be unable to make my own account?? any chance I can play the game I've bought twice already or do I need to get the CC out again? pretty lame.

Hello!

Purchases are linked to a single Ubisoft account and they cannot be shared, therefore it would need to be purchased for each individual account that wishes to... Read more

Originally Posted by Expl1Ze
Hello Dear Ubisoft I want to report about the players because of the abuse rating system at 1.30 A.M. on Moscow Time, on the map Club House I got caught against a stack of people on consisting of 4 copper 5 and a dumbing man with 5000 mmr, while I had a rank of Bronze 2 and after that I got -70 mmr I ask you to figure it out

Hello!

First of all, I would like to make you aware that I have removed the list of players. We don't allow naming & shaming publicly as it encourages heated discussions, but we can happily discuss the root cause of the issue.

Just to make sure I understand from your description - Are you reporting that the enem... Read more

Hey, apologies for not seeing this support thread earlier.

Any account-related queries can only be discussed while contacting Ubisoft Support directly, as we like to keep these discussions private.

I am unable to find a case number for your discussion, may I have that please?

As I say we are unable to discuss account-details here, but I'd just like to check your case has been investigated thoroughly.

Hello everyone!

First of all, please make sure you check your system requirements and have tried the PC troubleshooting in the above link.

If you are using an Adaptive Sync monitor, please try disabling that functionality and try again. This resolved the issue for another player on the forums.

Originally Posted by FB_DaScholar
turned off my adaptive sync and its working now

Thank you for getting back to us with a solution that worked for you.



Can everyone else please confirm if they also have an adaptive sync monitor? If so, please try disabling it for the time being.

Hello!

This sticky thread is to help get to the bottom with any issues you may facing with activating your Hyper Scape Test Server access.

First of all, please refer to the following sticky thread, as it is there to answer the most common questions: ... Read more

Originally Posted by BuzzNoodle
After attempting to get past the 'press any key' screen, an error message appears saying 'server connection error' 'the hype scape serves are unreachable' with an error code of orchid-2002.
Is this a fault on my end or is it to do with ubisoft servers? How can I fix this?

Hello! It doesn't appear to be on our end, however the servers have only recently opened up and there may be a lot of traffic.

Please give this troubleshooting a try: ... Read more

Originally Posted by ljdslkfjasl
Every time I try to enter the game the game says that I have no internet/lan cables connected and that I must try again. I do have internet and I am connected so I'm not sure what the problem is. Battleye stats that some things where blocked from loading but I have no idea how to fix those at all.

Hey, let's get this sorted for you.

Considering BattleEye is giving you that error, there may be some third-part software conflicting with it.

Please try the steps in this sticky thread: ... Read more

Originally Posted by Flamekino
hello, i was just wondering why my game says optimising shades ever single time i launch it, for everyone else it only did that once but for me its every time and takes about 10 min to launch the game

Hello! It's difficult for me to say but we will happily check for you.

It may be due to corrupt game files, or perhaps you have a specific hardware configuration that the game wants to check each time.

Please perform a clean install of your graphics drivers -

AMD: ... Read more

Originally Posted by OminousAnomaly
followed your instructions and im still having the same issue.

that was the same way i set it up originally. the ubisoft twitch drop website is saying "your twitch drops has been activated" and the twitch drop still hasn't shown up in there even after reloading the page and waiting for a few minutes .

Hello! You appear to be experiencing the same issue as AinzOoalGown-. and bleblanc19 above.

I have now created a sticky thread for this, please refer to it here: ... Read more

Hello!

These 2 threads were merged due to having the same title, however I see your issues are a bit different. I will try to tackle both

Please refer to the following sticky thread: ... Read more

Originally Posted by GimmickEiGhT
I completed 3 weekly challenges which were suppost to reward me with 350 battle points but i received none.
Edit: due to a glitch the challenges appeared completed but were not.

Hello, thank you for letting us know!

This seems to be a visual issue. Can you please confirm if it still shows like that after restarting the game?

Originally Posted by Paradox_Wolf
Running your Discord as administrator will fix this.

Thank you for your help, we'll make sure to suggest this if we see any other reports!

Originally Posted by Flying_Klein21
Hello,
I have encountered performance problems with regards to fps, in fact with my hardware, which is clearly higher than the MINIMUM ones, I can ONLY reach 23 FPS in the HUB area and in the match at 14 FPS with all settings at MINIMUM
PC features:
-Video card: RX 460 (2gb Vram)
-CPU: i5-7400
-RAM: 8gb (2400Mhz)
-OS: Windows 10 Home 2004
To get around this problem I tried to run the "game file verification" function but nothing, always the same result.

Hello! Thanks for getting in touch, I hope you are doing well.

For reference, we have the minimum requirements listed here: ... Read more

Originally Posted by Mr_Calcifer
Started the game, noticed that i had 500 fps, wanted to lower them, when went to settings the vsync option was "blocked"

It says there that some hardware has the vsync disabled, i have a gforce 1070 never had a problem with vsync before

its a bug, its meant to be that way, what's happening? i really dont want to use my graphics card at max and heat it more than i have to just to have 300+ fps that i will not use

Hello, I'm sorry to read you're unable to use V-Sync.

I don't have any information to say V-Sync is disabled in the Test Server, so I also believe this is a bug.

Would it be possible to provide an ... Read more