Ubi-Raziel

Thank you for getting back to me, we may be able to learn more with your system files.

If you're happy to, please provide the following using any of our private support platforms -

- A MsInfo report: https://support.ubisoft.com/en-GB/faqs/21216/
- A DxDiag report: https://support.ubisoft.com/en-GB/faqs/21185/

You can create a ticket or enter Live Chat here: ... Read more

This error is quite generic and essentially means that you've lost connection to the R6 servers.

If the issue remains and there is no current outage, please follow this support article: https://support.ubisoft.com/en-GB/faqs/000027319

Originally Posted by Zeurkeur
Hello. I bought some R6 Credit the other day and I let 24h pass, bit I still have not seen the reflection of the purchase in-game. Help!

Hello!

As this is an account-related query, it is best discussed via a private platform.

If you still don't have your R6 Credits, please contact us via social media with a full screenshot of your Ubisoft email proof of purchase.

Originally Posted by barneyjackman
My game is still crashing, I have gone through everything and it still doesn't work. Restarted my PC and everything. The support wont even accept my case, because chat isn't available. What am I meant to do now

We can continue to assist you here, or you could try contacting us on social media!

Do you get any particular error onscreen when your game crashes?

Does your game crash upon launch, or while you're playing?

Please do the best you can to provide as much information as possible!

...

Read more

Hey! I'm sorry for the inconvenience, I know it must be frustrating when this happens.

We are aware of an issue where players disconnect and are unable to reconnect, as the reconnect button is not working as intended.

I don't have any more information at this time. Our dev team are investigating the cause, so we can implement a fix.

Apologies for the inconvenience once again!

Originally Posted by nadsgasm
same as mine, tonight I tried to uncheck the box and verify the details then restart but it won't work. what solution uplay you may give us to fix with it?

Hello! We now have a support article for this issue, which should resolve it.

Here you go: https://support.ubi.com/en-GB/faqs/000027321/... Read more

Originally Posted by RemiXbomB99
Also, please make sure to check these two clips:

https://streamable.com/tyy40

https://streamable.com/cgzia

Th... Read more

Originally Posted by FindFixFinish
I wonder if BattlEye has something to do with this? You could try running some of the main files as admin or perhaps even reinstalling BattlEye.

BattlEye is located in its own folder, inside the Siege installation folder. Open that folder, right-click BEService_x64, and then: properties/compatibility/run this programme as an administrator.

Battleye can also be uninstalled and installed by clicking the respective files of the same name in that same folder.

Both of the main game and BattlEye .exe files can also be run as administrator. They are named RainbowSix and RainbowSix_BE. Each one is located amongst the main game files in the primary folder - you'll just have to scroll down until you find them....

Read more

Hello!

We recently had an issue with in-game purchases being slow, but that is now resolved.

Please contact us via Live Chat or social media if you don't have your R6 Credits.

For future reference: We always recommend waiting up to 24 hours, as purchases are not always instantaneous.

Originally Posted by DecD0g
I bought 600 R6 credits off of steam and they haven't shown up in game. Any solutions?

Hello, is this issue still apparent?

We recently had an issue with in-game purchases being slow, but that is now resolved.

Please contact us via Live Chat or social media if you don't have your R6 Credits.

Originally Posted by Turtlenick1
I was actively playing in a match. Was 2nd on the leaderboard for my team and got a message saying I got an abandon penalty. Why did this happen and will this happen again? Why be a good sport and put time into a losing game if I will get banned randomly DURING a match I am in still playing?

Hello, apologies for this issue.

We have recently created a blog post addressing this issue and we hope to have it resolved soon: ... Read more

Originally Posted by RemiXbomB99
Well, yes, the connectivity icon did appear a bit before the guy got the kill in the video, but it 90% of the time it doesn't result in a ping spike all the way to 600. In my experience, the yellow ping icon only appears if my ping is above 100 and it doesn't result in me rubberbanding back to the place I was at moments ago. I will be uploading a clip of when I had the issue yesterday in a bit, but before I do, you should know that back when this problem appeared for me during Phantom Sight, it was much more sever than what you'll see in the video. I managed to decrease it by setting a static IP, forwarding the game ports, flushing the DNS, and resetting the host file. ...

Read more

Originally Posted by Brinx.
This helped very well. I didnt even realize that proxy settings were an issue. Thanks

Great! This has been a very successful thread!

Originally Posted by SSDarkLord
I recently buy battle pass and my alpha pack didnt added to my account. What am I supposed to do about that?

Hello! Can you please confirm if you received your reward?

I checked your Ubisoft account and your battle pass is tracking correctly and the rewards appear to have been received.

Originally Posted by TEKEISHON
me pasa el mismo problema , compre los 1200 creditos hace 25 horas y aun no me aparecen

Hello! We only support English on this forum I'm sorry to say, so I'm uncertain of your issue.

If you did not receive your R6 Credits and 24 hours has passed, please contact us directly via Live Chat or social media.

I have merged together a lot of threads regarding not receiving R6 Credits, hence why you'll see a lot of my posts above.

Thank you!

Originally Posted by Beautiful_IQ
I think the first time I noticed it is 14th January so it was with the y4s4.2 patch. Anyway, I'll first complete my placement match and see whether the problem still exists. I'll provide the information you need if it still occurs. Thanks

Sounds good to me! Thanks for everything so far

Originally Posted by SkippyNLD
Received my credits this morning. All it took was a little patience

I'm happy to read that it just seems to be a bit delayed currently.

Hey! For this I recommend adding your image to a support case here: https://support.ubi.com/en-GB/Cases/New

A technical support agent will be able to investigate for you!