Ubi-Raziel

Hello everyone!

I have merged you all into this thread as I see similar questions being asked in multiple cases.

As we are discussing the Technical Test it is best we have this discussion in the Technical Test sub forum

I would like to encourage everyone to check the following sticky thread first: ... Read more

Originally Posted by NIK.o7
Like the title says. wondering if the drops are not redeemable yet. Thanks <3

Hey! Thanks for getting in touch, I hope you are well.

Everything you need to know is in the following support article: https://support.ubisoft.com/en-GB/Faqs/000054707/

Once you have earned the Twitch Drop simply open Uplay and cl... Read more

Hey everyone, sorry for the delay! A super amount of support threads are currently being created, and we are trying to answer them all.

Please provide an image showing all Situations completed, with your squad menu open so we can see your username.

We can then look into it for you!

Originally Posted by Trecksslayer.CC
I got banned for toxic behavior. I have no memory of being toxic, in fact I was doing the exact opposite. I tried to spread positivity, but I guess that doesn't matter when you tk the people you are squaded with 2 times and call them bad while literally joking. There are people literally telling people to kill themselves and jump off of their roof and slit their wrists because they are on an opposing team and people literally ******g cheating blatantly, yet ubi decides to ban people that are actually trying to make the gameplay more enjoyable for people because toxicicity sucks. Ubi says they are trying to better their game and keep a good community, yet they ban people spreading positive vibes and let blatant cheaters and people telling people...

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Hey!

As our friend above stated, the vast majority of sanctions applied are correct and mistakes are rare, however we will happily look into it for you.

We always suggest contacting us via a private channel so we can discuss your account privately. A technical agent will review your case as soon as possible!

Originally Posted by RodLosAngeles
Can anyone tell me how to turn off edge scrolling? I hate accidentally moving the map whenever my mouse gets too close to the edge of the screen.

Hey! It is not possible to disable edge scrolling in-game, I'm sorry to say.

This feature has been requested in the past. I will forward this suggestion to the team once more for you!

Hey!

I'm sorry if there was a mistake with the shown languages that the game supports.

@aka_Celador I can see you already have a support case open. Our Store team will investigate for you and get back to you.

@Verloga As this issue is store related, please also create a support ticket if you have not done so already. You can do that here: https://support.ubisoft.com/Cases/New

Originally Posted by Confident.404
Thank you for your help.

10701544 (case number)

Great, thank you!

I can see a support agent has already beat me to! They reviewed your case and sent you an in-depth email.

Please check that whenever you can and follow the steps

Originally Posted by GR1FF1NZ.
I ha...

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Originally Posted by XMAX2006
salve ho appena comprato rainbow six siege pero mi dice che il launch epic games non e ancora pronto riprova piu tardi come posso fare

Hello! We only support English here on the forums.

If you're experiencing the same issue, would it be possible to rephrase yourself in English?

This whole thread includes suggestions that you can try

Originally Posted by FIra_Mirak
Patox my man u legend

Certainly a genius workaround, I'm happy it helped you

Originally Posted by SaviorAngel666
I tried all the methods you provided, the result is the same, I tried another modem, I get the same error, other games are running smoothly, I knew that I could connect without problems before the update came, I want you to solve this problem

I appreciate that you were able to connect beforehand, however there's no way of knowing why you're unable to connect without investigating further.

Could you please provide the answers to the above questions?

Originally Posted by BiFESs.
i had the same problem, and i fixed it!
So lets start,
Frist go to:
Documents/My Games/Rainbow Six/)/gamesettings.ini ---> DELETE "gamesettings.ini" if you don't see it make sure it isn't hidden.
Second go to:
C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\savegames\\635 (Uplay) ---> Select all Save Files and Copy
After go to:
C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\savegames\\1843 (Steam) ---> and paste the Save Files and DELETE the save file with name "Upload"

Quite an unusual workaround but I'm happy to read that fixed it for you, and you also helped ... Read more

Hey, I'm sorry to read you're experiencing connectivity issues.

We are not yet aware of any connectivity issues on our side with the most recent update, so it's best we begin with troubleshooting as normal.

First of all, here is the support article for your error: https://support.ubisoft.com/en-GB/faqs/000027319/

Are you able to play the game at all, or do you see this the moment you launch the game?

If you click on the settings icon at the top-right corner of the main menu, what is your data centre and NAT?

Hey! I'm sorry for the inconvenience, I know it must be frustrating when this happens.

We are aware of an issue where players disconnect and are unable to reconnect, as the reconnect button is not working as intended.

I don't have any more information at this time. Our dev team are investigating the cause, so we can implement a fix.

Apologies for the inconvenience once again!

This error is quite generic and essentially means that you've lost connection to the R6 servers.

If the issue remains and there is no current outage, please follow this support article: https://support.ubisoft.com/en-GB/faqs/000027319