Ubi-Raziel

Originally Posted by ashox.SSW
hello, my ping is too high in rainbow six siege. my ping was 45 in weu server as usual and 55 in neu but now its min 120. i tried other games like pubg, apex, ring of elysium and these games pings are same as used to be. there was no problem last night and i did not change anything. i did not even restart my computer. i was playing with 45 ping last night and now its 120.

Hello, very unusual indeed.

We've not made any changes on our side recently, so it's difficult to explain why this could be happening.

Since this issue has only just started, it may be easier to narrow down. Have you tried simply restarting your router?

... Read more

Originally Posted by BigMuscleLeo
I have had this problem since i got the game, in literally every other game and discord my mic works perfectly but not in siege.I have tried every solution on the internet, not joking ,literally any ,and nothing has worked for me.
I sent my ticket last week to uplay support still no reponse and im just waiting here annoyed and frustrated why they cant fix a mic problen dating back ot 2016
My ticket has system info and everything you would need for the problem to be solved but no one is doing anything
Ubisoft wake up.

I appreciate you making me aware in this thread, I'm sorry that you've experienced this issue since day 1.

Y... Read more

Originally Posted by tranbix94
Hello,

I'm posting this message in this forum since the support in China keep answering me thanks to check our tutorial about connectivity despite all my answers.
Me and 3 friends can't access rainbow six server from China since 3 weeks !! The only way to connect is actually to use a VPN on our routeur.
We are all located in different cities and therefore its seems really improbable that the issue come from all of us.
Furthermore, a quick look over that forum show that this problem is recurrent from all SEA.

Would it be possible to have some official announcements from you about issues with SEA server and some updates about when you plan to fix it ?
I wish to add that I open all the ports mentioned in your ...

Read more

Originally Posted by obi0ne2017
I'm having same issue, tried ot launch the free trial of Tom Clacys divison 2 free weekend, it installed correctly, but as soon as I try to launch game, I'm getting UPlay login, entering credentials shows "epic games service is unavailable at this moment try again later".
Is the server down at the moment ?

Hey!

The free weekend ended 13:00 EST | 17:00 UTC, so that may explain why you were unable to play.

Also, please try to stick to the correct forum for the game you are having issues with ... Read more

Originally Posted by LongJohnSlicer
If you already had a successful game before, but now you got d000a bugs, try this solution:

1. start the game
2. switch back to desktop (with alt tab or windows btn), and open uplay
3. log out from Uplay
4. log in in Uplay
5. switch back to the game
6. quit from the game
7. start the game again

This helped me.

Hello, thank you very much for doing what you can to help the community!

Originally Posted by ArsenDeath
Some are different some are the same, more and more of them are getting back access but unfortunately for me still the same. This is the first time I have ever encountered this bizarre problem which I am very sure it is not a problem on my end. Is there like a reset switch somewhere to "reset" my connection with Ubisoft servers? Somehow feels like I have been denied access, my pc and internet works fine with Apex Legends, PUBG and CSGO. It's getting really annoying for this problem to extend through the whole weekend when only during this time most of us have the time to enjoy your product.

Thanks for getting back to us.

There's no way of re... Read more

Originally Posted by Morphiinum
Hello! my username is Morphiinum and I dont have the Test Server on my Uplay Library either.

Hey! I have added it to your account now, sorry about that

Originally Posted by fisu230
i have played tish game for wile its werry good

I'm happy you're enjoying it <3

Please do the best you can to remain in our Player Support sub forum, for any issues we can assist you with

Originally Posted by Bradyater
Since I got a Blue Snowball, every other time I turn on the game the mic doesn't work. Specifically just in siege, and them requiring your computer specs and dxdiag for a mic issue is ridiculous. I used a fix from like 2016 on reddit that said to set threshold and the other one to 66 and 20 then quit, and that works usually but it isn't right now.

To add to this, check your devices and see if your microphone has a clock icon next to it. If so remove it then replug it in and let it install. That worked for me.

Hey, thanks for getting in touch!

We request system files for many issues, especially those that are potentially hardware re... Read more

Originally Posted by MPWhitlowTV
Hey so I tried everything suggested from lowering the controller settings down to changing the layout and using default settings. NOTHING is working. I use KB/M and even when everything for controller is set to 1 or 5 it still freezes my character in place

Hey! Do you happen to know if this has always been the case, or if this issue has only just become apparent?

- Try verifying game files: ... Read more

Originally Posted by ItMako_ttv
Full Weekend doesn't count??

It doesn't I'm afraid, no. It is ownership of the game itself that allows players to join the Test Server.

Originally Posted by Clara.exe
I do not see the test server on my games list or under free games. I have the standard edition of the game.

I can see that you own Rainbow Six Siege and I was able to add the T... Read more

Thank you for the images, that is most helpful.

Can you please confirm if it is just those 2 rewards you are having issues with? We should be able to manually redeem them for you.

I'm sorry to hear you're still experiencing the same issue.

You're doing the right thing with a support case, as it puts us in a better position to gather system files and offer detailed steps.

We're always here if you believe we can help!

We are investigating reports of the classified missions not being visible on the map, so we determine what is happening and how to fix it.

In the meantime, can you follow dagrommit's suggestion to walk there on foot?

Originally Posted by dagrommit
Look up an image for where they are on the map, then try and go there on foot (rather than fast travel).

I have the same issue, and can still run the assignments, even though they aren't visible on my map. This is the location of the one above the white house (not from my map).

Thank you for your assistance!

Hello everyone,

We have been investigating the different DirectX crash reports that we have received within this thread, however we have not received enough system files to find anything conclusive.

Would it be possible to submit your system files in a new support case, then place the case number here? This FAQ explains how: https://support.ubi.com/en-GB/faqs/000026442/

I understand this is a very frustrating issue and you are all doing the best you can to help one another. Please focus on providing the system files so we can provide as much information as possible to our dev team.

Thank you all for your time. ...

Originally Posted by Kean_1
Bumping this up as it seems some Community Staff still seems unaware of the issue when responding in new threads from others who have also noticed this problem and report on it.

Raziel is the one of the few who actually seems to have a handle on this as he has responded in another thread:

Hello everyone. As Kean_1 mentioned, I'd like to say that Ubisoft Support is well aware of this issue and it has been reported to our dev team. We are making sure to keep on top of our forums and reporting all new information we receive by adding it to the investigation.

Many reports I have seen specify PlayStation 4 Pro, but it does not appear to b... Read more

Thank you both for your input.

This does not appear to affect all players, only those who died, or the NPC died.

Hello everyone,

To follow on from FAIL-Chapi, this issue is still under investigation. We will let you know in our next patch notes once we have implemented a fix.