Ubi-Raziel

Originally Posted by Dylan_Josh
I have reached out to your team. They told me to talk to Epic. (ticket #10422684)

Pic showing countries in both Ubi and Epic settings: https://imgur.com/a/c3BaXc7

Video showing the entire process: ...

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Originally Posted by sistersquitz
I continue to get the error myself "Epic Games service is unavailable at the moment and it's been like that for DAYS since I got the game STEEP.

Whats going on and how can I get this issue resolve.

Thanks

Hello! Have you tried launching the game directly from the Epic Games Launcher? That seems to resolve the issue for most players.

Originally Posted by Generaldier
My problem was F-Secure software. When i marked uplay.exe and RainbowSix.exe as trusted it started to work fine.

Thank you!

In our experience this is nearly always due to anti-virus

Originally Posted by FindFixFinish
I replied on your other thread in the general forum. The BP menu not appearing seems to be a known issue, restarting the game is recommended or otherwise contact Ubi support.

Thank you!

Originally Posted by Beautiful_IQ
Glad to hear that, it's really reassuring.

Another quick question, how does rank award work recently? I have been afk and do not know much about that. Will the charm be awarded according to the highest rank I ever reached in this season or the rank at the end of this season?

Any time at all.

The team have already came back to me. They were unable to reproduce the issue themselves, so they'd like to gather a bit more information -

- On which day did you first notice this issue?
- Was it with the new y4s4.2 patch? (13th January for PC)

- Does it still occur after completing your 10 placement matc... Read more

I'm happy everything is fine now

Hello!

As UbiMorning stated above, this is under investigation

The transactions will require a bit more time than usual to go through, and then you will receive your credits.

Originally Posted by NeopAlmighty
I am having the same problem the guides sent didn't work at all!
I can match up in casual games, but I am not knowledgable of things to do and things to find.

Hey, apologies for not seeing this earlier.

Are you still experiencing this issue? Considering you have already tried troubleshooting steps I recommend contacting us directly on Facebook, Twitter or Live Chat. We will then be in a better position to offer him some personalised support.

Originally Posted by Beautiful_IQ
Thanks for your reply. I've noticed this for about 3 days and I can see it after all ranked matches. And I've completed 2 factor authentication.

Thank you for getting back to me!

I have now reported this to our dev team, so we can investigate why it happening.

This appears to be a visual issue, so it won't affect your gameplay in any way, but we will get it fixed

Originally Posted by Gridlock_Thighs
I downloaded R6, but It didn't come with the test server.

Hey! I can see the test server is on your Ubisoft account.

It will need to be downloaded separate to the base game and it should be visible in your library.

Originally Posted by Kung_Fu_Sam
I can't find the tts anywhere? How do I get it?

They test server is definitely ... Read more

Hello everyone!

From the videos I have reviewed for this issue, there are always connectivity icons appearing at the top-right corner, and sometimes before shots are fired. The scoreboard in the first video also showed a ping of 130 which would be related.

Considering everyone's experience is a bit different and the age of the thread, I think it is best that everyone has a support case open. That way our technical team can offer personalised support.

This issue is quite specific and unusual, so it may take multiple troubleshooting steps to determine the root cause.

Originally Posted by Beautiful_IQ
I'm refering to the top-right corner "ranked lock will occur at a later date". From the icon I guess it's about the two-step authentication? But why "occur at a later date"? Does it mean the lock will still occur someday?

Hello! I saw your original post earlier, it's nice to see we have an image now

The 2 Factor Authentication ranked lock has been enabled for a long time, so this appears to be a visual issue.

- Do you see... Read more

Originally Posted by CODENAME_FROG
It worked thanks so much, I've been trying to fix it for days.

Ah, perfect!

The more successful workarounds we have in this thread, the better.

Originally Posted by HeatheN.Tv
ubi answer :

Hello HeatheN.Tv,

Thank you for contacting Ubisoft Support.

We appreciate any help from players to ensure a positive gaming experience. Thank you for helping to maintain the integrity of the game. As such I will gladly forward the information you have provided to the Rainbow Six: Siege team. Ubisoft Support is unable to communicate the outcome of the investigation with anyone other than the player's affected by the investigation itself.


------------

Funny

Hey! You did the right thing by reporting a player to us via a private channel.

It is also possible to report play... Read more

Originally Posted by Laughin.Coffin
I have this issue too, I've tried other game with holding ADS but no happen, everything normally.

Hey, thanks for getting in touch!

My first suggestion would be the same as Ubi-Woofer's. Please try a different mouse (any will do, as long as we know it works) to see if the issue occurs there.

Although other games work perfectly fine, all games react differently to input from peripherals and Rainbow Six Siege may be more sensitive. If this is an issue with your mouse, you may slowly start to notice this issue with other games as the issue worsens.

Let us know how it goes!

Thank you both!

Originally Posted by NLRicker
I use the demolitionist specialty almost exclusively and fire that weapon frequently. I had the same problem on a single occasion, also during a mission, normal difficulty. Logging out fixed it. I have a very stable internet connection. I don't recall anything unusual happening before it quit working. I know that isn't much help ... sorry.

Not to worry if you don't have any specific details, your response is a big help

I have passed both of your answers on to the team... Read more

Originally Posted by nuxbag
this is still not fixed stash is full txt. https://1drv.ms/u/s!AlRMFTSTd4WMhhu_8AmJ-kYoqceQ

Hey! We have forwarded everything to our dev team, and we'll make such to add it in the patch notes once this issue is resolved.

Apologies for the inconvenience... Read more

Originally Posted by rampantsquirrel
Been having this error consistently. Have not been able to play for 2 weeks....help?
Foxtrot 01

Hello!

We don't have any ongoing connectivity issues currently, so we should be able to resolve this with some connectivity troubleshooting.

Here you go: https://support.ubi.com/en-GB/faqs/38827/

Let me know how it goes!

Hello!

Can you all please confirm if, like Lucky.Devil, this has been only affecting you since today's patch?

Here are the patch notes: https://forums.ubisoft.com/showthrea...019?p=14700369

I can see Aims-at-ur-Knee seems to have noticed the issue prior to this update.

Originally Posted by dagrommit
Happened to me for the first time yesterday on the Bank mission, challenging difficulty. The grenade launcher was fine at the start of the mission, but exhibited the same symptoms as the video at the end.

I appreciate you letting me know, thank you.

Can you all please also answer the following -

- Do you have a stable internet connection? So, you don't typically experience issues.
- Have you noticed if any action in particular causes this to happen?

Shoutout to BioXTC for asking the same troubleshooting questions ... Read more