Ubi-SleepyGoat

Hey again @Ninro_,

No rush on getting us the video, just wanted to check in and see if you had a chance to grab some footage

Hey there @aryabakh, this thread made me think I had taken my glasses off without realizing, very strange visual glitch here.

Hopefully I can help you get this figured out, and we'll escalate this to the development team for a second opinion if I can't.

Could you grab a screenshot of your "Display" settings in the in-game menu for me? There may be an option I can suggest changing that wont impact the visual fidelity of the game but will fix this stretching on certain effects.

Also, have you noticed this stretching also impacting any UI elements like your...

Hey there @BlueShepBear57

I am marking this as spoilers, but the way you get the chest piece of the Death Jarl gear set is not through purchasing it like the other parts.

spoiler

If you have already done that, and definitely had the chest piece i...

Hey there @Scooter65_de. I hate to hear that someone is having crashing issues like this.

Could you open a support case with us and send us copies of your DXDIAG and MSINFO files on that case?

Once you've done so, let me know and I can take a look at those file...

Hey there @S7igma957

I would like to get as many of the bugs and graphical issues you have reported escalated to our development team as I can, but we will need a lot more detail on a few of them.

I'm going to quote a few lines from your original post, and follow that up with the extra detail we'll need from you!

Stuck arrows when bow is hidden. Every time after teleportation i have to unhide and hide bow again!
Is this happening with every type of bow (Hunter, Predator, Light) or only a specific one of the three types? Is it only ...

Hello @Emrah75tr

Again, you will need to open a thread on the French Discussions forums. We are only able to provide support in English here.

If you would rather not do that, you can also open a support ticket through the methods linked by my associate previously.

Hello there @xFribbo. I looked into your case history just to make sure I have the full story on what's been tried so far.

At this point, we are waiting to hear back from the development team about this issue. Please keep an eye on the News and Announcements section for possible news about a patch or other fix for this problem.

Hi there @Antaris98 very sorry to hear you're having some trouble with your auto-saves and manual saves.

There's a few things that can cause this issue, so I will provide a few articles to guide you through some fixes.

First, if Ubisoft Connect does not have administrator rights, it can prevent saves from being made properly. Start by Reinstalling It by following these instructions.

After that, you will ne...

Hey there @Peewee29788, just checking in but were you able to actually complete the puzzle or are you actually stuck there now as well?

Hey there @rajpopstar3007, sorry to see you're having some issues with quest markers not appearing. A lot of the quests in Valhalla could be really annoying to get through without any indication of where to go. I'll need to see a few pictures to try and help you out here.

First, take a screenshot of the main menu of the game, so I can see the current update number that you're on.

After that, take a screenshot of your current quest log in quests tab.

Finally, take a screenshot of the quest names you can see in the HUD.

Just in case you need...

Hey there @RynoRanger117. I definitely understand your frustration with the wrong pronouns being used for your character, and especially the entirely wrong character model showing up in a very important cutscene.

Give me some time to check in with the team on this issue and I will get back to you as soon as I hear from them. It may take some time, but I wont forget

Hello @guest-K0jkgzGc and @January88888888. I'm very sorry to see that you're both having some issues with the Walls and Shadows quest.

Could you both grab a screenshot of the main menu of your games so that we can see your current update number?

Also, please make sure that your most recent manual save is marked with the ...

Hey everyone, I'd like to check in to see if anyoen is still having trouble with this.

If you are unable to access DLC after a recent playstation firmware update please let me know! Tell me which specific DLC you can't access anymore, and give the license reset step listed Here a try!

If that does not work, please also try the workaround from ...

Hey everybody. To answer the original poster's question, it is not possible to completely reset your in-game progress in The Division 2.

@V4MPiR1 has the reasoning and explanation exactly correct, so I will be marking that as a correct answer in just a moment!

Hello @tickleLycian and @Mr-T-Magnum

Please gather screenshots or a video showing that you have completed a necessary progression point in a weekly challenge, then show the current challenge progress tracking through Ubisoft Connect. Once you have that available, open a support ticket ...

Hello @ConfirmLocation and @oridan82

Our goal here is to help you get these challenges working. If you can record a video or take a series of screenshots that d...

Hey there @Clamm_ !

I took a look at your case and it seems to have gotten closed. Is your problem resolved, or did you still need help with the missing operators?

Hey there @vxie sorry to see you're having some trouble queueing with your buddies.

Are you able to solo queue for ranked and unranked? If so, could you try completing one game in ranked mode to see if you are able to queue with your friends after that?

Hey there @Gabrix_L

I'm very sorry to hear you ended up with a ban. If you feel that your ban was not deserved, you will need to reach out to the support team directly through an email case here. Make sure you fill in the correct info in all the drop-down boxes, then scroll down the page until you see a text box where you can type a summary of your issue. Fill that in with your username, the date that you were banned, and the reason that was listed in the email notifying you of the ban.

...

Hello @AkameMID @KantoNegretti and ...