Ubi-SpaceCats

Ubi-SpaceCats



15 Jan

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    Ubi-SpaceCats on Support Forums - Thread - Direct

@stetopravljac Hey there! I am very sorry that this happened, and I appreciate the information you've given me so far. Can you please also let me know which server you're playing on? We're investigating similar reports, and I'd like to add your information to our team's investigation. Thank you in advance, and my apologies again.

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    Ubi-SpaceCats on Support Forums - Thread - Direct

@s-igris @W1LDCARD Hey there, I'm sorry to hear you both experienced this issue! Can you please let me know if your entire team was removed when this happened? Did you get any specific error messages or codes?

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    Ubi-SpaceCats on Support Forums - Thread - Direct

@fl0da_r3ltih Hey there, I'm sorry to hear this is still happening. As stated, this is something we're investigating. Can you please confirm the server you're playing Rainbow Six Siege on?

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    Ubi-SpaceCats on Support Forums - Thread - Direct

@onframe1 I understand that this is frustrating, and I do apologize. Are you getting any specific error messages, or just a message that you are not able to reconnect to ranked?


11 Jan

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    Ubi-SpaceCats on Support Forums - Thread - Direct

@fl0da_r3ltih Hi there, I'm very sorry to hear this happened. We're investigating similar reports. Can you please let me know which server you're playing Rainbow Six Siege on?

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    Ubi-SpaceCats on Support Forums - Thread - Direct

@mikkelhro Hey there, I'm very sorry to hear this happened. Unfortunately, Ubisoft Support is unable to alter a player's MMR or Rank for any reason, as it is issued server-side by an automated system. Again, I apologize for the frustration caused by this. Can you tell me if when this happens, your whole squad is kicked out of the match, as well?

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    Ubi-SpaceCats on Support Forums - Thread - Direct

@darkburntv-fpsg Hi there, I'm very sorry to hear this happened. We're investigating similar reports. Can you please let me know which server you're playing Rainbow Six Siege on?

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    Ubi-SpaceCats on Support Forums - Thread - Direct

@epictinydude No worries at all, I'm so glad to hear you're able to play your game now! 😊

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    Ubi-SpaceCats on Support Forums - Thread - Direct

Hey there @dashonxbox, I apologize for the frustration this has caused. Your case being "escalated" means that it has been sent to our Specialist team for review. As we have high volumes of cases at this time, there is not a way myself or my colleague can guarantee when you'll receive an answer for this. Again, I sincerely apologize. The agent assigned to your case will reach out to you as soon as they have an answer for you.

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    Ubi-SpaceCats on Support Forums - Thread - Direct

@sirnico41230 Hi there! Please reach out with your questions to our German forums here. As per our rules, these forums are for English Support only.


09 Jan

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    Ubi-SpaceCats on Support Forums - Thread - Direct

@wavy_ty15 Hey there! We're still looking into this particular issue, and myself or another member of the team will reach out again when we have further information for you. Your patience is appreciated.

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    Ubi-SpaceCats on Support Forums - Thread - Direct

@vlawde Hi there! Sorry that you're unable to get Eivor to proceed in "Tossing and Turning". Could you please show me a short clip of this occurring, so we can investigate further?

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    Ubi-SpaceCats on Support Forums - Thread - Direct

@sabirobabaev Hi there, I do apologize for my delayed reply, however, our Discussion boards are not a live channel, and we are experiencing a high volume of contacts at this time.
In this situation, I'd reach out via a Live Chat on our Support page, or you can simply ...

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    Ubi-SpaceCats on Support Forums - Thread - Direct

Hi there @wag_01, I'm sorry to hear that your haptic feedback has stopped working since the latest update. Just to confirm, this was working fine for you on version 1.4.1, but not 1.4.1.2?

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    Ubi-SpaceCats on Support Forums - Thread - Direct

Hello there @franksipi, I'm sorry to hear you're encountering this error message! Are you having similar issues with any other Ubisoft games? Are you using a VPN at all?

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    Ubi-SpaceCats on Support Forums - Thread - Direct

@jkotsis Hey there! I'm sorry to hear you cannot claim your Ezio outfit in Assassin's Creed Valhalla.
In order to claim this outfit, you will have simply needed to play two Assassin's Creed games (WIth Valhalla being able to be counted as one) on the same Ubisoft account.

If this is the case, and you are still unable to redeem the outfit, I'd reach out to our team at the Support Website  with screenshots showing you being unable to claim it. ...

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    Ubi-SpaceCats on Support Forums - Thread - Direct

@satrincha Hi there, I understand and appreciate your concern about sharing files off of your computer. 
MSINFOS do not directly contain personally identifiable information, and simply put, only display a view of your hardware, system components, and software.
Please rest assured that your information given to us privately is never shared, regardless. 

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    Ubi-SpaceCats on Support Forums - Thread - Direct

@bloodline2452 Hi there, please note that these forums are for English support only. You can find our French forums here.

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    Ubi-SpaceCats on Support Forums - Thread - Direct

@sabirobabaev Hey there, I'm sorry to hear your game keeps crashing! As a first step, could you have a look at our Basic PC Troubleshooting guide?

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    Ubi-SpaceCats on Support Forums - Thread - Direct

@archsh3riff Hi there, I'm sorry to hear that your gameplay options are being reset. However, please keep in mind our Forum Rules on Spamming/Repeated posts.

To get a better idea of your issue, can you please show me an image or short video of your options being reset?