Ubi-TheBerry

Originally Posted by Alpha07777
Tried this, still got the same "PI-UBI-01: 102008" error on Epic Games Store. Same issue with Anno 1800 not being able to launch on Epic, asking for activation key

Hey Alpha07777,

Welcome to the Forums, I'm sorry to hear you're having trouble launching the game!

If the above steps didn't resolve your issue, could you please contact us directly via our ... Read more

Originally Posted by kommandor511
I had the same problem. I had to install ubisoft connect om my pc to then go to games, where i found anno 1800 and could re install it.

Hey kommandor511,

Welcome to the Forums, thank you for sharing the solution that worked for you!

Hopefully it can help anyone else having a similar issue

If there's anything we can help with, please let us know

Thank you!

Hey there guys,

Thank you for the updates and images, it's appreciated!

If anyone else is having this issue, can you please confirm your PC specs so we can update the team

We'll let you know as and when we hear more regarding this!

Thank you!

Originally Posted by Dmifflin206
my game started to build all coastal buildings facing inland only. HELP

Hey Dmifflin206,

Sorry for the delay in getting back to you!

Is this still happening?

If so, as already suggested above, can you please confirm if you're using any modding software?

If so, please try disabling it and checking if the issue persists, if so, please let us know so we can take a closer look

Thank you!

Hey niZe!

Thank you for sharing that this worked for you!

Glad to see it has helped others!

Originally Posted by Lirizar
OpenPlanet was causing the issue, updating it fix the crash =)

Hey Lirizar,

Thank you for the update and sharing what worked for you! Glad to see you're back up and running!

For anyone else encountering crashing issues, can you please ensure you've given the steps in this guide a try as well as confirm the specs of your system?

Please also ensure your Ope... Read more

Originally Posted by Paksus99
And now when I tried verifying the game files yet again, the game suddenly launches???

Hey there Paksus99,

Welcome to the forums, I'm sorry for the delay in getting back to you and to hear you were having issues running the game!

Thank you for keeping us updated however, I'm glad to hear it's since started running again as normal

Should you run into any more issues running the game, please let us know as well as ... Read more

Originally Posted by Kaskou04
I have an issue on my skins. I made them by photoshop, the only pb is that they change my skin (skin_B and Skin skin_R) when I am in game. In the garage everything goes well but since I try to play with car it bug. I try a lot of stuf but it keep comeback and I stuggle a lot on fixing this ... any solutions ?
Ps : my details and Skin_I don't bug and other players see me with the right skin ....

Hey Kaskou04,

Welcome to the Forums!

I'm afraid I don't quite understand your post - is your skin image not mapping to some elements of the car correctly?

Would it be possible to provide some image examples or a clip demonst... Read more

Originally Posted by gweber3075
I think it was a combo. I quit out of the game last night and it was as above but tonight it is working right. I think I had goods at too low levels. Thanks though!

Hey gweber3075,

Thank you for the update!

Glad to hear it's working as it should be

If there's anything else we can help with at all, please let us know!

Originally Posted by Darkbirt
A problem that occurs sometimes that a ship equipped with a white flag is suddenly attacked on a trade route. But in peace mode (white flag equipped) it should be impossible.
It only happened with a clipper and the recent new ship.
On the moment I solve it by removing the flag and then equip it again. But this is annoying (Margaret Hunt is annoying anyway, and worsen it.)
And please I depend on those flags, because Miss Margaret Hunt has 2/3 of all the maps occupied in my current game.

Hey Darkbirt,

Thank you for reaching out and reporting this!

It doesn't appear to be something that has yet been brought to the te... Read more

Originally Posted by danielstorgaard
Since i installed the latest spice-it-up 3.0.2 all voice-sound has disappered. The background music is still there, but no dialouge at all......any suggestions ?

Hey danielstorgaard,

Sorry for the delay in getting back to you!

Does this still occur when your mods are disabled?

As we don't directly support the modding of our titles, if you're able to confirm if this happens without the mods in-use, we can start to look into this further

Thank you!

Originally Posted by Aoishix
Bonjour,

Je joue en filaire avec une mannette de PS4,

parfois lorsque je lance le jeu et vais sur un serveur ma manette, en plein jeu, change les contrôles sans que je ne fasse quoi que ce soit, j'ai beau tester de changer câble rien y fait le bug persiste.
Cela m'arrive occasionnellement mais en temps normal avec le même câble et la même mannette il n'y a aucun problème je reste donc dubitatif sur le fait que cela vienne de ma mannette ou de mon câble. (sans pour autant exclure cette option)

Est-ce un bug rare du jeu ? ou est-ce que je suis le seul dans ce cas?

Merci d'éclairer ma lanterne.

Hey there Aoish... Read more

Hey there guys,

Sorry for the delay in getting back to you!

And to see this appears to have been missed

Would it be possible to provide a clip demonstrating this in-game so we can take a look and get this forwarded on as soon as possible if necessary?

Thank you!

Originally Posted by Raveout.TTV
So, it is 2021, how about we finally get an update that allows us to directly bind "steer left" and "steer right" to "left/right" on the dualshock 4 D-Pad while at the same time having analog stick input too? the different surfaces of the game more or less ask you to switch between stick and dpad regularly, since many tech and ice turns work better on dpad. it cant be that hard to make the game allow x-input simultaniously to analog input. its really frustrating if you have to use 3rd party programs to do this

Hey Raveout.TTV!

This has already been passed onto the team as something for them to look into further

I'm afraid we don... Read more

Originally Posted by Dannyboi9392009
Played for 30 minutes fine yesterday, but can't play anything today.

Opened ports 2450-2550

Now I can only play track of the day - but nothing else.

What is going on? This is absurd.

Hey Dannyboi9392009,

I'm sorry to hear you're having connection issues!

Are they still occurring?

If so, could you please give the steps in ... Read more

Originally Posted by BedstefarBogBog
Thanks know is Kali elite skin not on sale

still waiting

its taking so long when do i get some help?

Hey there!

Are you referring to Kali's Elte Set?

This is available in-game now and was on a 20% sale from February 22nd - March 11th as ... Read more

Originally Posted by Tinco24
Nah everything is working fine

Hey Tinco24,

Thanks for letting us know, glad to hear it's behaving for now!

If there's anything else we can help with, please let us know!

Originally Posted by Wits.
Yes, I cannot play the game at all.

Open a case on your support site? And submit it to who exactly?

This is what your support site states; "In the light of the current situation, we are temporarily restricting our support to live chat only."
But, it also states; "Chat is currently unavailable. Please choose another support method", which is excellent.

Hey Wits.,

If you're unable to create a case or chat on the Support Site in your region, you're welcome to reach out through ... Read more

Originally Posted by Kryptos.-
Sooooo i dont really know what happened but i think its fixed now (for now??? maybe) i didnt do anything but i got to play and i didnt get kicked-off of a Quick Match queue. And I didnt download any windows update.

Hey Kryptos.-,

Thank you for getting back to us, I'm glad to hear it appears sorted for you!

If it does crop up again please try updating Windows as suggested and if you still have trouble, let us know

Thank you!

Originally Posted by ukiyaii
I was reconnecting pretty much forever. After 15 minutes of trying to reconnect i tried restarting the game and nothing happened, no warnings anymore. but i still got a lost match in my lose/win ratio. strangely enough i didn't get suspended for 30 minutes for whatever reason.

Hey ukiyaii,

Thank you for getting back to us and letting us know!

If you do come across this again, or you're warned / sanctions for leaving a game you didn't join, please let us know as well as the approx. Date / Time of the sanction if you received one as we can forward this on for investigation

Thank you!