Ubi-TheBerry

Apologies for the delay @Denniss!

Thank you though, I've passed this on too.

We haven't had anything back yet, but we'll keep you updated!

Hey there @Barra111

Thank you for reaching out, apologies for the delay in getting back to you!

Have you encountered this issue again at all?

And do you have any screenshot or video examples we could take a look at?

Hey there guys,

Thanks for reaching out to us and sharing your feedback comments on the recent new island additions.

I'm sorry to hear how they've negatively impacted your current trade routes.

I've collated your comments and forwarded them onto the team for their consideration going forward.

Please feel free to continue sharing any feedback you have on this or other changes!

And if there's anything we can answer at all, please let us know.

Thank you!

Thanks again for the report @SirHarryPierce !

I've gone ahead and passed this to the team!

Hey @CPY-6six6 ,

Thanks for reaching out.

Given the rarity of keyboards with physical F13 + keys, I'd imagine this is working as intended.

May we please know what keyboard you're using?

As a workaround too, you are able to use use an F key in conjunction with another to create a finding.

For example; in place of F14, I've been able to bind Shift + F4.

Thanks for updating the thread @SirHarryPierce !

I'll go ahead and lock this!

Hey @nkalcapone,

Thank you for reaching.

Anno 1800 is not currently supported on Apple / iMac machines.

We also do not support the game running through virtual Windows machines.

If you have access to a Windows machine which meets the game's requirements, we advise playing on there in future.

If there's anything more we can answer, please let us know!

Hey there guys,

Thanks for reaching out.

Apologies for the delayed response!

Are you still unable to purchase the pack from Ubisoft Connect?

If so, do you also have issues when using the Ubisoft Store website?

Hey @lgriffio,

Thanks for reaching out, apologies for the delay!

I can see the DLC should be available to you - are you now able to access it?

Thanks for this report @SirHarryPierce, I've gone ahead and passed this to the team.

Appreciate it!

Hey @hundreAd1800 ,

Apologies for the delay.

Thanks for raising this to us!

I've gone ahead and reporting it to the team.

Should we have any updates, we'll share them here.

Much appreciated!

Hey there @gocoffeecup

Thank you for reaching out, I'm sorry for the delay in getting back to you!

If you're still having issues using your mic in Discord when playing, please give the below suggestions a try;

- Check your Windows Sound Settings to ensure Discord has permissions.

You can do this by going to; Windows Settings > Privacy > App Permissions > Microphone > 'Allow Apps to Access your microphone' > Ensure Discord is ticked.

- Disable the Discord Overlay

Discord > Settings > Overlay > Untick 'Enable Game Overlay'...

Hello @Michalzeszen,

We appreciate that this is a very frustrating situation and we haven't yet been able to get you and running and apologise for the delays to this, but as per my previous response, we request these details for investigative purposes and so the game team have the necessary details they need to conduct their work.

During these times, as difficult as they may be, we kindly ask that discussions are kept constructive and civil.

Hey there guys,

Thanks for reaching out, apologies for the delay and to see you've been unable to purchase credits.

If this is still the case, please try the following;

• Toggle Ubisoft and Steam overlays off / on
• ...

Hey @Deadline-MOON,

Apologies for any confusion with our response to your case.

We advise players to refer to the forum for updates when available, this doesn't necessarily mean we have created a post on the back of your case as for mass, under investigation issues, one tends to already be available and we're already actively providing updates.

As we're a little behind here due to the volume of contacts, we haven't yet been able to collate all reports into one thread, but this will be coming over the coming days and any news will be shared there w...

Thanks for getting back to us guys.

We are experiencing busier than usual volumes via our Support Channels at the moment so kindly ask that you hang tight and we'll respond to your case as soon as we can to look into this further.

Apologies for the delays and inconvenience caused!

Hey there @Danigimr,

Thanks for reaching out!

We have been experiencing some server degradation but everything should be up and running at the moment.

Are you still having issues at all?

If so, please could you ensure you've given all of the steps in our connectivity guide a try and let us know how you get on?

Thank you!

Hello guys,

Thank you for reaching out, sorry to see you're missing your credits.

If you are still missing your credits and have a successful transaction on your statement, please could you reach out to us via our Support Site, Facebook or ...

Hello @Aimless-___,

Thanks for reaching out.

As per @Ubi-Boost's response, please could you open a ticket with us so we can look into any missing content?

Much appreciated!