Ubi-TheBerry

Hey @cavador2014,

Thanks for reaching out, apologies for the delay and to see you've been experiencing connection issues.

The game has since undergone server maintenance on the 2nd.

Are you still having connection issues?

If so, have you attempted any ...

Hey there @dwfisher

Thanks for reaching out, apologies for the delayed response.

How are you getting on?

Are you still unable to install / update the game?

Does this continue after reinstalling Ubisoft Connect too?

Hey guys,

Thanks for sharing this advice here @V1rtualzZ , appreciate it!

Did this help you @Nihilister13 ?

Hey there @Nenjahplz,

Thanks for reaching out, apologies for the delay!

Do you still have this issue at all?

If so - have you ensured you've uninstalled any previous Demo / Trials you have installed on your console?

Thanks for the screenshots guys, we appreciate it and apologies for the delay!

I've passed these onto the team as they continue to investigate this.

When more details are available, we'll share them here.

Thank you!

Thanks for getting back to us @nongenuine, apologies for the delay!

I've noted this to the team.

We haven't had any further news yet, but we'll let you know should any updates be shared!

No problem @Red_jester_85, please let us know if you have any other queries!

Happy New Year!

Glad to hear it @ShrewdGaming, you know where we are if you have any other questions!


Happy New Year!

Hey @T0xicCity47,

Thanks for reaching out.

Apologies for the delay.

We're unable to assist with character recovery via the public Discussions I'm afraid but I'm glad to see you've already opened a case.

This will be passed to the team to be looked into further and we'll get back to you via your case as soon as we can.

Thank you!

Thanks for reaching out @Madcap_Symphony , this issue is known and is still being investigated by the game team.

When updates are available, we'll share them here.

Thank you and apologies for any inconvenience caused!

Hello guys,

Apologies for the delayed response here while we work on getting back to everyone while we're a little busier than usual.

We do have an investigation open for this, so your reports have been noted.

Thank you for the video @Rene241094, this has also been passed on also.

When more details from the investigation are made available, we'll share them here.

Apologies for the inconvenience caused.

(I have pinned this post as the solution for visibility)

Apologies for the delay @MaraxusCA, I hope you had a pleasant Christmas and New Year!

In regards to the investigation - I'm afraid we haven't yet had any further updates.

When any news comes through, we'll share it here.

Thanks for your updates guys, appreciate it!

We do have an investigation open into this issue so we hope to have news to share in the near future.

Apologies for the inconvenience and thank you for your continued patience!

Hey guys,

Thanks for your continued updates, apologies for the delayed response.

Our investigation into this issue is still ongoing.

An EAC fix has been released which as resolved this for many players, but we haven't closed the investigation just yet until we can ensure it's been resolved.

Please let us know if you still have this issue at all!

I've gone ahead and raised this up too @SirHarryPierce, thank you!

Apologies for the delay @SirHarryPierce, thanks for raising this though, I've passed it on to the team.

Appreciated!

Hey guys,

This issue of the game hanging on 'Creating Squad' should now be resolved following an update.

If you have any other issues connecting, please ensure you've completed all of the steps in our connectivity troubleshooting guide.

If the issue persists, please reach out to us via our Help Si...

Hey there @nanonebula,

As this was posted to Anno Legacy, I've gone ahead and moved into into Anno 1800.

I can see the Pack was added to your Ubisoft account a day later though - are you now able to access it?

Hey there guys,

Apologies for the delay, thanks for reaching out!

Are you still having issues when loading into the Map Editor?

If so - are your custom blocks all blocks you've made yourselves?

Or have some / all been downloaded?

Hey there @Lenardjee,

Thanks for reaching out and for updating your post.

How are you getting on at the moment?

Are you unable to load into the map editor at all?

Or are you back to having issues when undoing block placements / removals?

Are you only unable to open this one map or is the entire editor failing to load?

If you've attempted any ...