Ubi-TheBerry

Hey guys,

Apologies for the delay!

Thanks for noting this is resolved @born-corp !

Just confirming this is still the case and the issue hasn't cropped back up at all?

Hello @FerZiito_ ,

Thank you for reaching out.

When creating a post and selecting tags, we kindly ask that you tag only the platform(s) that apply to you, so assist in our investigations.

As for the error you're receiving - could you elaborate on this?

Do you receive this when inviting one specific or all friends?

Are they on a different platform or the same one as you?

The more information on the issue we have, the better we can advise further.

Thank you!

Hey there @poker_423,

Thank you for reaching out!

I'm afraid I don't quite understand your post.

Are you missing content from your Deluxe Edition?

If so - may we please know what is missing?

Hey there guys,

Apologies for the delay in getting back to you and to see you've been unable to load into the game!

How are you getting on?

Is this issue still present?

Hello @MockOrb801

Thank you for reaching out, I'm sorry to hear you were disconnected in-game.

Do you find this happens often?

We do not have any facilities to amend a players; MMR / Ranking / Reputation Status, nor can we amend a player's Renown on the back of a disconnection or remove a temporary ban.

We can however look into any connection issues, if you're finding this to be a common occurrence.

Please do let us know if you need further support and what error messages / codes you do receive if this does happen often.

...

Hey @natsuuchiha13

You won't be permanently banned just for having a poor standing in the reputation system, however if this standing is a result of disruptive behaviour, this will lead to sanctions as normal for that behaviour.

If you have any questions, please let us know!

Hey @Hasbulla-G ,

As these are our English forums, please could you translate your post so we can see how we can help?

Otherwise, you're more than welcome to reach to us in Czech via our Help Site.

Thank...

Hey guys,

Thanks for reaching out, apologies for the delay!

When creating a post, we kindly ask that you please only tag the platform(s) that apply to you, rather than all as this assist us in our investigations.

As for the validating issue, are you still encountering this?

If so - at what point does this occur (when first loading into the game / into a match / etc)?

Hey @BeetleJcy,

Thanks for getting back to us.

Have you tried using another payment method, ideally one from the list of accepted methods as advised too?

Hey @Tearofhell

Apologies for the delay in getting back to you!

We're experiencing higher than normal contact volumes at the moment so there may be a wait while we get back to you.

I can see you're case was since closed - if you're still having issues, please re-open it by posting an update and we'll get back to you when we can to take a closer look.

Thank you!

Hello @StickyFromRivia,

Our wider investigation into the ping on some EU servers is still ongoing.

Should we have any further updates we will share them, but in the meantime, please reach out to your ISP for any further ping / connection quality queries.

Thank you!

Hey there guys,

Apologies for the delay in getting back to you!

Checking the site today everything is up and running.

How are you guys getting on?

Are you still unable to view the site?

Hello @NinJJB,

Thanks for reaching out, apologies for the delay.

Our investigation is still ongoing for the cursor issues, apologies for the inconvenience.

If you're still experiencing connection and audio issues, please could you open another thread with more details on this so we can take a look (and also to refrain from going off topic here)?

Thank you!

Hey @Ryan-Pogsling,

Thanks for reaching out and apologies for the delayed response!

Are you still experiencing these issues?

If so - have you yet tried toggling the overlay off / on?

Hey there guys,

Thanks for reaching out, sorry for the delay in getting back to you!

More details on the Reputation System can be read here.

As noted, this system is still in it's Beta so there are improvements to be made, however if you're coming back to the game and playing more regularly, you should see your ranking gradually improve (ensure you're maintaining sportsmanlike behaviour!)

The system is still being fine tuned, so don't feel too concerned on your standing at the moment, but as above, it sh...

Hey there guys,

Thanks for reaching out, apologies for the delay, I've also gone ahead and merged your threads together here.

If you have the wrong console / Ubisoft account linked and need to relink them, this isn't something we can assist with via the public forums as we will need to check your account.

However if you could please open a case via our Support Site, ...

Hey @pepnoia,

Thanks for reaching out, apologies for the delay in getting back to you!

How are you getting on?

Are you still missing content?

If so, may we please know;

• What skins are missing?
• What platform they're missing on (PC / PS4 / Both)

Thank you!

Hey there guys ,

Thanks for reaching out, apologies for the delay and to see you're having issues!

This issue is known to and have been raised to the game team for investigation.

We don't have any updates as of yet, but when more information is available, we'll share it here!

If there's anything more we can answer in the meantime, please let us know!

Hey @lethargicsauce,

Thanks for reaching out and for the update, I'm glad to see this has since been resolved!

I'll lock this thread but if there's anything else we can help with in future, please don't hesitate to get back in touch!