Ubi-TheBerry

Thanks for reaching out @Irodeyourmom, sorry to see you're also having issues.

Have you given any of the below linked steps a try at all?

Thanks for keeping in touch guys.

This is still under investigation with the game team at the moment.

When more details are available, we'll share them here.

Thank you for your understanding and apologies for the inconvenience caused!

Thanks for the update @SKDExhumed, glad to hear it's working for now.

Please do keep in touch if you have any other issues and please give the steps below a try if it does fail to launch again.

And if you have any other questions of course, let us know!

Hey there @blitzerty,

Thanks for reaching out, sorry to see you've been unable to connect!

Have you since been able to get in-game or are you still having issues?

If so - have you attempted any troubleshooting steps such as those in our guide here?

Let us know how you're getting on!

Hello @SamuelEspinal,

Welcome to the Ubisoft Discussions.

I've had to make some amendments to your post.

Please be aware that this is a public forum, as such, anything you post is visible to anyone and everyone.

With this in mind, please do not ever share personal information such as your email address for your own safety and security.

Ubisoft Support will not respond to players forum posts via email - we will respond to you here or direct you to another channel if necessary.

Regarding cross-play - cross-play is not supported in The Division 2 for PlayStation and Xbox console users.

The feature is only available for PC & Stadia players.

If you ha...

Thanks for reaching out guys - thanks for checking this too @V1rtualzZ !

Are you able to share any screenshots of this so we can ensure this has been raised to the team to be looked into too?

Much appreciated!

Hey guys,

Apologies for the delay!

It's already been noted here, but just to officially confirm; the apparel event has now ended. Keys could be purchased / earned from Dec 6th - Dec 27th.

You can read more details on the Dark Path Apparel Event here.

Please keep an eye on the game's social media channels and official site for more information on future events and how long they run for.

And if you have any further questi...

Hey guys,

Thanks for keeping in touch.

Our investigation is still ongoing.

When we have more details available, we'll share them here.

Thank you and apologies for the inconvenience caused.

Hey there @Ashram0978,

Looking up this controller - it appears to be a 3rd Party DualSense controller, which aren't natively supported in-game.

Launching the game via Steam as a Non-Steam Game may allow you to use the controller, as you can enable PlayStation Configuration Support in Steam's settings.

I'd also advise ensuring you're using a wired connection too.

Otherwise, third party software may be required as The Division 2 supports X-Input and DualShock 4 controllers.

If you have any further questions, please let us know!

Hey there @X99XOutLawX99X ,

Thanks for reaching out.

Please could you elaborate on your issue so we can advise further?

By 'scavenging' are you referring to being unable to deconstruct items / weapons?

Are you able to provide a video at all?

Thank you!

Thanks for keeping in touch guys.

Our investigation is still ongoing at the moment with no further updates.

As and when we hear more, we'll update the thread.

Thank you and apologies for the inconvenience caused!

Hey there @Infl1encer ,

Thanks for reaching out, apologies for the delay!

Are you still unable to meet with Kelso?

If so, please could you share a screenshot showing your location / the marker on the main map too so we can pass this on to the team?

Hey there @KermitRope,

Thanks for reaching out to us with this, apologies for the delayed response!

Would it be possible to please capture a video example of this so we can run by the team if this should work in this manner or if it needs to be raised as a bug?

Much appreciated!

Thanks for reaching out @virusart1337, apologies for the delay.

Do you still have this issue?

If so - could you please share further screenshots showing your current character progress / level and if the requirements to unlock the DZ have been met?

Thank you!

Thanks for raising this to us too @TomWalks28 !

I've also passed this on to the team and we'll let you know as and when we have any updates.

Thank you!

Thanks for reaching out and raising this to us @TomWalks28, apologies for the delay!

I've gone ahead and passed this onto the game team to investigate.

When we have more information available, we'll let you know here.

Thank you!

Hey there @PurpleOpal,

Thanks for reaching out, apologies for the delay.

There is an element of RNG when it comes to drops and exotics, so there's never ay guarantee you'd receive one.

You're going to have to keep at it, I'm sure you'll be due one soon!

If you have any other queries, please let us know!

Hey there @Engino,

Apologies for the delay!

The Julmust mask wasn't part of the holiday activities this year I'm afraid.

If there's anything more we can answer, please let us know!

Apologies for the delay guys.

Thanks for the assist here @V1rtualzZ !

@LtWaterboy if you do come across it again, feel free to capture a video and share it...

Hey there guys,

Thanks for reaching out.

@Longo33Des - how are you getting on?

Are your challenges still failing to update?