Ubi-TheBerry

Thanks for getting back to us with these examples @blendmode, we appreciate it!

I've passed all of your examples and your report onto the team so they can look into this further.

Should we need any more information, we'll let you know here.

Much appreciated!

Thanks for getting in touch @razorevano - are you also playing via GeForce Now?

As noted - we have an investigation open now where the team are looking into this further.

When we have any news, we'll share it here!

Hey guys!

Just to let you know that this should be resolved in the GU15.1 update later today.

Once you've updated the game, please let us know if there's any changes!

Thanks for sharing what worked for you @Janluak !

Hey @Valkor2010,

As it stands, we just don't have the facilities available to reset a player's achievements.

It may also be possible that rolling back achievements can lead to issues in them being unlocked in future - hence why the facility isn't available.

This issue is believed to have been resolved though.

Since your achievements are still unlocked, could you give the following workaround a try;

1. Disable Cloud save sync in Ubisoft Connect > Settings
2. Rename accountdata.a7s in ..\Documents\Anno 1800\accounts\\
3. Ren...

Thanks for this feedback @Synchronos357, we'll pass it on!

Hey there @sirmacro,

Thanks for reaching out.

For the First Person Camera, we don't have any updates.

As for the multiplayer issues, these have already been raised as starting with GU15 and have been acknowledged by the team.

There's no further information available as of yet, but rest assured it's being investigated.

When there's more to share, we'll update the forums.

Thank you and apologies for any inconvenience caused!

Hey @blendmode,

Thanks for reaching out and reporting this.

May we please know where this ship is going from / to and what it's carrying?

Has this happened before?

Are you able to use an earlier save to see if this happens again?

Hey @sunyimingll,

Thanks for reaching out.

This is indeed a bug and is known to the team.

It should be resolved in the hotfix planned for release later today.

Please let us know if you still have issues after this goes live.

Thank you and apologies for any inconvenience caused!

Thanks for that @Noobgamer3601, you're certainly above spec.

Have you attempted any of the troubleshooting steps linked below?

Hey there @tyten2020,

Thanks for reaching out, sorry to hear you're still having issues.

If you've already attempted all of the suggestions here to no effect, then could you please open a case via our Support Site...

Thanks for reaching out and sharing what you've also encountered @DocSholto , appreciate it and it's been passed onto the team.

Should we hear more from them as they investigate, we'll keep you posted here.

Thank you!

Hello @DI49LO1995,

An announcement was made in September in regards to Crossplay Phase 2 which can be viewed here.

As noted - Phase 2 is planned to launch on October 20th, so only a couple days to go.

As for why the Crossplay release was split - please refer to the original posting of the team's plans ...

Hey there @ACB0MBER

Thank you for reaching out, sorry to hear you're having issues running the game.

Do you have the game installed to an internal or external hard drive?

And could you please ensure you've completed the troubleshooting steps in our guide and let us know if there's any changes?

Thank you!

Thanks for getting back to us @Clauzz_R.

We appreciate multiple of you are reporting issues, however as you've noted, this could be linked to a multitude of causes - such as your ISP, the servers , etc.

At this stage, there is no sure way for us to tell and there's little for the team to go off.

As such, we kindly ask that you and your teammates complete the steps we've provided to you, including port forwarding (particularly to ensure it's not a matter of your ISP blocking the required ports).

Should there be no changes, please let us know an...

Hey @hundreAd1800,

We don't know the exact reasoning but this doesn't appear to be intended - when we hear anything more from the team, we'll let you know!

Thanks for the clarification guys - I've gone ahead and raised this to the team to investigate.

Should we hear more on this, we'll let you know here.

Much appreciated!

Thank you for taking the time to raise this to us @Eriksrocks, we appreciate it!

I've also been able to locate your save, thanks for that too.

I've forwarded your findings onto the game team.

Should we need any more details, we'll let you know!

Thanks for reporting this @hundreAd1800!

I've passed it onto the team.

Apologies for the delay in getting back to you @PinBeaCo!

This issue is known and has since been raised to the team who are investigating.

We don't have any further updates as of yet, but I've passed your details on.

Should we have any updates, we'll share them here.

Thank you and sorry for any inconvenience caused!