Ubi-TheBerry

Thanks for this @hundreAd1800 - this is indeed the case and should hopefully be resolved soon.

Hey there guys,

Thanks for sharing your findings @Synchronos357 and @Macs1209 - appreciate it!

...

Thanks for raising this @hundreAd1800 !

Are you only finding this to be the case for these specific modifiers / Caribou Hunting Cabin?

Or all buildings?

Hey @TomaszMajewski

Thanks for reaching out - which island did you lose ownership for?

Was it just the one?

And did you lost it only after winning Silver?

Any screenshot examples you can share would also be appreciated.

Thank you!

Thanks for raising this to us @blendmode !

I've passed this onto the game team.

Should we have any updates, we'll let you know.

And if you encounter any issues with any other icons, please let us know!

Hey guys,

Thanks for reporting this to us @hundreAd1800 - I've noted this to the team.

@blendmode - have you attempted any ...

Thank you very much for reporting this to us @Tr0u64d1x !

I've passed this onto the team to investigate.

If we get any updates, we'll let you know and of course if encounter any other similar image issues, please let us know!

Hey there @Wrzosek_

Thanks for reaching out and reporting this to us!

Would it be possible to please capture a short video of this as well as share a copy of your affected save file?

We can then raise this to the team to investigate.

Thank you!

Thanks for the reports and updates @hundreAd1800!

Have you seen this or any other instances of cut-off text since this?

Please keep us in the loop if it does occur again!

Thanks for the report @hundreAd1800!

I've passed it onto the team!

Hey guys,

Thanks for reaching out and reporting this!

Did this begin after completing construction?

Are the fireworks constantly going off? Or has the animation stalled and is just stuck around the building?

Also, is the game / building functional or does the building become unusable?

Thank you!

Thanks for bringing this to our attention guys, I've noted this to the team to look into.

When we have more information, we'll let you know here.

Much appreciated!

Thanks for raising this @hundreAd1800, I've passed it onto the team.

If we need any more details, we'll let you know!

Thanks for raising this @SerikaG, I've passed it onto the team.

Should we need any further information, we'll let you know!

Thanks for getting back to us @hundreAd1800 - I've shared this update with the team.

We don't have the exact status just yet, but should we need anything more, we'll let you know!

Hey @gordon_chase

Thanks for reaching out.

We appreciate that the troubleshooting steps provided can be cumbersome and time consuming, however please understand that when it comes to very broad and vague issues, such as connectivity ones - these steps are key in allowing us to assist players further.

As it stands, we have no ruled out any local causes that may be preventing you from connecting / the game not loading and have no details on your system / network - as such, there is no information for the team to use to launch and investigation. This being isolated so far, also makes it tricky to investigate.

If you're able to complete the steps to no effect, please let us know and we can continue to look into this with ...

Hey there guys,

This is still under investigation with the team at the moment - as such, we cannot provide a time frame at this time.

The team have requested impacted saves though, preferably one save in a broken state and another just before the 'Another Conspiracy Unmasked' appears.

Please share them here via a link to cloud storage or send them via our Help Site.

I've also pinned this for better visibility (this is not an indication that the issue is 'resolved', rather this is to allow key information to be more visible to those who view this thread, should an update be shared, we will...

Hey there guys,

Thanks for reaching out, sorry to hear the game is crashing for you!

May we please know the specs of the PCs you're using (GPU, CPU, RAM, OS, Laptop / Desktop)?

And could you please ensure you've completed all of the steps listed in our troubleshooting guide?

Please let us know how you're getting on!

Thanks for this @blendmode - I've passed that onto the team.

If you come across anything similar elsewhere in-game, please let us know!

Hey guys,

Thanks for reaching out - apologies for the response.

@Charliiiiie - are you also playing with one user on PC directly and another using GeForce Now?

And could you please confirm if our connectivity steps help at all?

Thank you!