Ubi-TheBerry

Hey there @katje-katrien ,

Thank you for getting in touch and reporting these issues to us!

The matter regarding the 'Plant a Tree DLC' tile is known to the team and shouldn't affect any players from actually being able to access the Ceiba Tree in Eden Burning.

Regarding the 'Reset Scenario' button still appearing, I've passed this onto the team.

Regarding your issues with the scenario rewards, have you completely re-played the scenario again and found they still haven't unlocked or have you been using the same save?

Hey @schwabspecht ,

Thank you for reaching out and sharing this, glad to see a rollback helped you in this instance.

In the meantime, we have investigations ongoing into reports of performance issues with certain Nvidia GPUs and will update the forums accordingly when news is available.

And of course if there's anything more we can answer or help with, please let us know!

Hey @Humility925 thank you for offering these additional suggestions, I'm glad to see the bonus ornaments have since been added for you!

@vonmauser89 - I'm just c...

Hey @schwabspecht ,

Thank you for getting in touch.

Are you using an RTX GPU by any chance?

If so, this is still being investigated by the team, where we are welcoming the system files of any impacted players.

If you're happy to provide these, could you please open a case on our Support Site and attach your ...

Thank you for reporting this to us @queglar , I can certainly see what you mean!

I've passed this onto the game team so they can take a closer look into this.

If we need any more information or if we have any updates, we'll let you know here.

And of course if you have any other questions for us, please let us know!

Hey @aorus2017 ,

Thanks for getting back to us.

If you do later complete the five shipments and find you're still not receiving the rewards, please let us know so we can take another look!

Thank you for getting in touch and reporting this @spawndierepeat , as well as attaching a clip, we appreciate it!

I've passed these onto the team so they can look into this.

Thank you!

Thanks for getting back to us with this @wjzdaacesjslyvm !

We appreciate your feedback and I've passed this onto the team as something for them to consider.

If we hear anything more we'll let you know!

Thank you for reporting this to us @jostix93 !

I've passed it onto the game team so they can investigate this further.

If there's anything more we can help with in the meantime, please let us know!

Thanks for this @acidello !

It's been passed onto the team!

Thanks for this @acidello !

As per, I've reported it to the team!

Thanks again @acidello !

I've noted this one for the team too!

Thank you for this report @acidello !

I've passed this onto the team.

Thanks for bring this to our attention too @Acidello , I've reported this one to to the team too and we'll let you know here should we hear anything on this!

Thanks for getting in touch and reporting this to us @acidello , we appreciate it!

I've passed your report and screenshot onto the team so they can take a closer look.

If we need any more information or have any updates, we'll let you know.

Thank you!

Hey @bigbadyoda ,

Sorry for the delay in getting back to you, glad to see you've since been able to find the hotkey!

If there's ever anything more we can help with, please don't hesitate to reach back out!

Thanks for getting back to us @roberto0345 !

I've ran this by the team so they can confirm in more detail exactly what's required in reference to this message, we'll let you know when we hear back!

Hey there guys!

Thanks for your patience!

The team have gotten back to us and have since confirmed that this isn't a typo, rather the timer will go into negative values during the finale instead of switching seasons to monsoon.

If you have any further queries, please let us know!

Hey @sir-sriracha ,

Thanks for getting in touch.

No further updates as of yet but of course, we're still welcoming any system files from those who're affected to aid in this investigation.

If you're happy to provide your MSinfo and ...

Hey there guys @bert_boomgaard ,

Thanks for your updates and workarounds, we appreciate it!

Please do keep us in the loop with the approximate frequency of these instances too as it'd be handy for us to know!