Ubi-TheBerry

Hey @epsylium ,

Thank you for getting in touch!

May we please know the specs of the PC you're using (GPU, CPU, RAM, OS, Laptop / Desktop)?

And could you please give the additional steps in this guide a try too and let us know if they help at all?

Thank you!

Hey @qweak17 ,

Thank you for getting in touch!

Have you changed the DataCentreHint=default line second off the bottom of the .ini file to DataCentreHint=playfab/westeurope?

We have a guide which demonstrates this here.

If so, please also check the .ini file is a Read-Only (Right Click > Properties > Read Only).

Let us know how you get on, thank you!

Hey @gdl_kevin ,

Thank you for reaching out to us with this!

This is something that has been reported to the team and many players have reported amending the value of 'UseProxyAutoDiscovery' in the GameSettings file from 0 to 1 has helped resolved this issue.

You can locate the GameSettings file by going to; Documents\ My Games\ Rainbow Six - Siege\ \ GameSettings.ini

The line for 'UseProxyAutoDiscovery=0' can be found at the very bottom of the file.

Please try changing this to 'UseProxyAutoDiscovery=1' and let us know if there's an...

Hey @ras_9805 ,

Thank you for getting in touch and reporting this!

Could you please try deleting your GameSettings file and let us know if this helps?

You can locate this by going to; Documents\ My Games\ Rainbow Six - Siege\ \ GameSettings.ini < Delete this file.

Rebooting the game will cause it to re-create the file automatically.

When in-game, try amending some settings before restarting the game to see if it's then retaining it's settings.

Please let us know how you get on and if you need any further help!

Hey @letzgobrandon24 ,

Thank you for getting in touch!

As we'd need to take a closer look into your account to investigate this, could you please open a direct ticket with us via our Support Site, ...

Hey @aiis ,

Thank you for reaching out and reporting this!

Could you please share a screenshot of this so we can also take a look?

And does the Ranked Playlist track correctly? Or do you just not play any Ranked?

Thank you!

Thanks for getting back to us @topo_grigio !

Were you also able to give the steps linked by Ubi-Karl a try too to see if they also help at all?

Hey there @derpetronics ,

Thank you for reaching out and reporting this!

Do you have a particular quest active at the moment?

And could you please provide a clip of the issue that we can pass onto the game team for investigation?

Thank you!

Hey @ironvital1 ,

Thank you for reaching out and reporting this to us!

This doesn't appear to have been noted to the team yet.

So we can pass this on for investigation, could you please capture a video of this issue and share it here?

Much appreciated!

Hey @just-kapeller ,

Thank you for getting in touch, I'm sorry to see you're having issues!

Have you already given the steps previously linked from our troubleshooting guide a try?

Please make sure you have if not and let us know if there's any change.

Thank you!

Hey @max18400 ,

Thanks for reaching out - yes the issue with the Bedale - Gilling Sword is still under investigation.

The team hopes to resolve this in a future patch, however there's no date as to when this is expected to be yet.

I'd suggest keeping an eye on the ...

Hey @greybear_one ,

Did you also give the other steps in that article a try to ensure there's nothing local impacting your connection?

If so - could you please open a direct case with us via our Support Site, ...

Hey @shadowscxv ,

Thank you for reaching out and reporting this!

Are you still unable to start this mission?

If so, could you please share any examples of this such as a video clip so we can take a closer look?

Thank you!

Hey @shirtyfungus7 ,

The team hopes to resolve this in a future patch, however we don't have any further information available at the moment or a date as to when this is expected to be released just yet so please keep an eye out the News and Announc...

No problem at all @xxblood-ravenxx , thanks for this!

This is still being looked into at the moment, but I've passed your report on.

We'll let you know as and when there's more!

Thank you!

Fantastic news, thanks for the update @katje-katrien !

You know where we are if you need assistance with anything else!

Hey there @charlesdecp ,

I'm afraid we won't be able to remove the game or stats from your account in this instance, but hopefully the team have a fix soon!

Thanks for getting back to us @bloodlex2 !

Would it be possible to share a clip of this behaviour too please?

We can then pass it onto the team for further investigation.

Much appreciated!

Hey @nidatm ,

Thank you for reaching out and reporting this to us!

So this happens regardless of the program using your mic (Discord / Streamlabs / etc)?

May we please also know;

• The model of headset / mic you're using
• Does this happen when testing with a different mic
• Does this continue after verifying the game's files

Thank you!