Ubi-TheBerry

Hey @infernalyan ,

Sorry for the delay in getting back to you here!

Are you still missing these blueprints?

If so, could you please provide some screenshots of the scope showing on the Exotic Rifle and the available blueprints you have?

Thank you!

Hey @zaideljo ,

As your post has wound up on the Mario + Rabbids forums and it doesn't sound like this is the game you're referring to so I've moved this hopefully to the right place.

Are you referring to For Honor?

If so - I'm afraid not, no there is no cross-progression in For Honor.

Your Xbox and PC copies will have their own progression / purchases.

If you have any further questions, please let us know!

Thank you very much for getting back to us @gjkf , appreciate it and the additional clip.

I've sent all this information onto the game team so they can investigate further and will let you know when we have more information.

And of course if you notice any changes, please let us know.

Thank you!

Thanks for the update @kyle-a26 , glad to hear it's since been added to your account!

You know where we are if there's ever anything more you need help with!

Hey @sharpie_tm ,

Thank you for reaching out and reporting this!

So we can take a closer look at this behaviour and send it onto the team, could you please capture and share a clip of this taking place in-game?

May we please know more about the tracks this takes place on?

Is it often the TOTD, or in a certain Club? Or does it just happen regardless of the track?

Have you also attempted any troubleshooti...

Thanks for the update @voltize , glad to hear it's working as normal now!

Should you have any other queries, please don't hesitate to get back in touch!

Hey @kyle-a26 & @THOM4S292 ,

Thank you for getting in touch!

I'd suggest allowing at least 24hrs after the purchase to allow for any delays.

If you're still missing your Club or Standard access now though, could you please open a case via our ...

Hey @chameleonfumi ,

You're more than welcome to share and stream Trackmania 2020 wherever you want!

Only if titles are under an NDA do we ask players not to share footage.

As Trackmania is a fully released game, go for it!

Enjoy streaming it in your server!

Hey @red_clay_skull ,

Sorry to hear those suggestions didn't do the trick this time!

Glad to see it hasn't gotten you too down though and you're off to building bigger and better!

You know where we are if there's ever anything more you need help with!

Hey @xsm00vx ,

Thanks for getting in touch, investigations are still ongoing at the moment, we appreciate you reaching out to us!

As per Thorlof's post, could you please also confirm;

• Do you notice the drops appearing after building something specific?
• Could you please provide a copy of your affected save file?

Much appreciated!

Hey @stfurman ,

Thanks for reaching out, I'm sorry to hear the game isn't saving!

Could you please try verifying the game's files as well as running the game as an admin and let us know if this continues?

Thank you!

Hey @nakanoyuu ,

It would certainly be worth a try!

Please be sure to backup any save data before reinstalling though, they can be found in %userprofile%\Documents\Anno 1800\accounts

The first window prompt when reinstalling the game should ask you for the language so make sure this is also set to Chinese and it should download / run the game in Chinese as default.

Please let us know how you get on with this!

Thank you very much for these @aiis !

I've tried checking this myself, but I unfortunately don't have enough time recently for any stats.

So I've passed this onto the team so they can take a look into this!

If we need any more information or have any updates, we'll let you know here.

Thank you!

Thanks for sharing this @ras_9805 !

I can see you don't appear to have a dedicated GPU?

May we please know the rest of the specs for your PC (GPU (if there is a dedicated one, CPU, RAM, OS, Laptop / Desktop)?

Thank you!

Hey @Kulksior ,

Thank you for reaching out, sorry to hear you're unable to install Rainbow Six: Siege!

Just to confirm, are you attempting to install Rainbow Six: Siege and not any Test Server / Trial versions?

I'd also recommend signing out of and completely closing Ubisoft Connect before trying again with the client running as an admin.

Please let us know how you get on!

Hey @ricc_c ,

Thank you for getting in touch!

I'm afraid Ubisoft Support do not have the facilities to remove temporary bans or manually adjust player's MMR ranking.

We'd be happy to help with any re-occurring connection issues you may have though.

Do these disconnects happen often?

And if so, have you given any troubleshooting steps a try?

Thank you!

Hey @silverlane ,

Thank you for reporting this to us!

For testing purposes, would you be able to try launching another Co-op Campaign to see if the issue is consistent there?

This will help us narrow down if this is related to the Co-op mode or if this particular Save File is impacted.

Much appreciated!

Hey guys,

Thanks for your updates - for better visibility, I've marked Ubi-Karl's last response as Pinned.

Please refer to the above post on steps to check your accounts are linked and means to send us a direct message so we can look into this further with you if you're still having issues.

Thank you!

Hey guys,

Sorry for any issues with the links, the hyperlinking facility appears to be having issues, this has been reported but it may mean some previous links misbehave.

If you haven't yet done so, could you please give the PC troubleshooting steps in this guide a try, as well as verifying the game's files in Steam ( https://ubi.li/0ttse ) / Ubisoft Connect ( https://ubi.li/XXtuD ) and let us know if there's any changes?

If you continue to have issues, please open a case with us via our Support Site; ...

Hey @doublevisionilb ,

As you own the game and DLC via Epic, there shouldn't be any issues accessing the content.

Are you launching the game via the Epic launcher?

And may we please see some screenshots of your available cosmetic options in-game to confirm the DLC content isn't accessible?

Thank you!