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Thanks for getting in touch and letting us know @lex_47 !
I'm sorry it's not tracking for you as it should.
I've re raised this to the team, but if you could please also share a clip it'd be appreciated too.
Thank you!
Thanks for getting in touch and letting us know @lex_47 !
I'm sorry it's not tracking for you as it should.
I've re raised this to the team, but if you could please also share a clip it'd be appreciated too.
Thank you!
Hey there @yudaoflordran ,
Thank you for reaching out to us and reporting this!
This doesn't appear to be something that's been reported to the team yet.
Would it be possible to share a clip of this behaviour so we can pass it onto the team for a closer look?
Much appreciated!
Great to hear that worked for you too @yudaoflordran !
Hey there @recklesswizzard ,
Thank you for getting in touch.
Sorry to see you're having issues!
If you haven't done so already, could you please give the steps in this troubleshooting guide a try as they're a good start with any performance / crashing issues.
Please let...
Hello @gibon_pl ,
Thank you for getting back to us.
Please understand that when it comes to connectivity based issues, there are a variety of causes that need to be taken into account.
In the instance of your friends, you're all using different consoles and different networks, so we then need to go through various troubleshooting steps to help us rule out any potential local causes that may be impacting your connection to the game's servers.
These steps are key in allowing us to both rule out certain causes, but also in allowing us to gather ...
Hey there @kustien ,
Thank you for getting in touch.
As your account progress is stored server side, I'm afraid it isn't currently possible to reset this.
Ubisoft Support also cannot reset player's progression.
If there's anything else we can answer or help with, please let us know.
Thank you!
Hey there guys,
Thank you for reaching out to us!
Glad to see it's working for you again @SOOPS-00 !
@KilKashi420 are you still having issues?
If so, may we please know the specs of your PC (CPU, GPU, RAM, Laptop / Desktop) and monitor?
Thank you!
Hey there @uwulia ,
Thanks for getting back to us!
May we please also know the graphic preset you're using in-game (High / Ultra, etc)?
And does this continue if you change this or your FPS cap (to 60 for example)?
And have you ever experienced crashes at any other point / location in-game or is it exclusively at the point of the protean spawn?
Thank you!
Hello @letsroll03 ,
Thank you for getting in touch!
I'm sorry you've been encountering these players in-game, however as part of our forum rules we kindly request players do not name / shame on the forums.
We do have systems in place to review reports sent to us by players and sanction those found to be repeatedly griefing others, so please report any instances of this you encounter so we can investigate.
If you're unable to report them in-game, you're welcome to report them via a ticket on our ...
Hey there @claka_cardoza ,
Thank you for reaching out to us!
May we please know the specs of the PC you're using (GPU, CPU, RAM, Laptop / Desktop)?
And if you haven't done so already, could you please give the steps in this troubleshooting guide a try to see if they help improve your performance at all?
Thank you!
Hey there @fr3aked_out ,
I'm sorry your earlier thread wasn't picked up.
I've merged both of your threads together here.
Starting with the issue regarding your extracted operators still appearing as MIA, this is something that has been raised to the team already, therefore I've passed your report onto them.
As for the missing XP issue, we've had reports with issues when playing Maelstrom Protocol but not other maps / game modes.
To allow us to ensure there are no other local causes, we'd appreciate if you could please complete th...
Hey there @tutosfaciles48,
Thank you for getting in touch, I'm sorry to see you've been having issues connecting!
We've had some degradation issues, however these have since been resolved.
If you're still unable to connect, could you please give the steps in ...
Thanks for reaching out to us @marioelperro , my meaning in my previous post is that we haven't had any further reports since those in February, so additional examples of this happening in-game, such as a clip would be requested.
As for the Support Site, email / live chat support isn't currently available in all regions so some players may be unable to open a ticket.
In these instances, you're more than welcome to post on the forums or send us a DM via our ...
Hey @kushgoon420 ,
Thank you for getting in touch.
I've moved this to the Rainbow Six: Siege forums as this was originally posted to Rainbow Six: Extraction.
This message pops up when you're attempting to use a Ubisoft account different to where you originally launched / activated the game.
Attempting to use another account will result in this message.
If you're unaware of any other Ubisoft accounts that may have been used, please open a case via our ...
Hey there @loha ,
Thank you for reaching out to us.
As your router is responsible for your NAT configuration, you will need to complete additional troubleshooting steps to address this.
If you haven't done so already, could you please make sure to give the steps in our ...
Thanks for the update @fartenjoyer22 .
Further to the guide I've provided, could you please try disabling your integrated graphics from the Display Adapter section of your Device Manager?
This should force your PC to use your RTX card in any circumstance.
Please give this a try and let us know if there's still no change.
Thank you!
Thanks for reaching out to us @justgrape11 , I'm sorry to see you're also having issues.
This is still being looked into at the moment as we've had no further reports until now.
To help with the investigation, could you please also provide a clip of this for us to pass onto the team?
Thank you!
Hey there @samuraipanda17 ,
Thank you for reaching out to us and sharing this screenshot, we appreciate it!
Given that 'Agent Edwards Support' is considered to be a "secret" side mission, I've raised this with the team to confirm if it's normal for it to still show as a '? despite being completed.
We'll let you know where we hear back from the team if this is the case or if it needs to be raised for investigation.
Thank you!
Thanks for your kind words @queequegesq , I'm very glad to see you've been enjoying the Stadia port and will gladly pass your comments onto the team!
Hopefully we'll have more news on this investigation to share here in the future.
Thank you!
Hey there @xassassin42x ,
Thank you for reaching out to us and reporting this!
Before the screen went black, did you notice any other issues (stuttering, freezing, audio issues)?
Do you recall exactly what you were doing as the screen went black?
And if you close / reload the game are you only able to load back into the position it bumped you back to?