Ubi-TheBerry

Hey guys!

We did indeed have a hiccup where players experienced runes disappearing from their gear - our apologies for this!

I'm just checking in to see how you've been getting on and are you missing any of your previous runes at all?

Thanks for getting back to us with this additional info @spirantcrayon22 !

Would it be possible to please capture a clip of this, as while the team is struggling to reproduce this, having a video example would be very beneficial to their investigation.

Much appreciated!

Hey there @crashstudio ,

Thank you for getting in touch with this!

This issue is something that is known to the team and has been raised for investigation.

We are still collecting reports and further information of this though, if you could please provide;

• A video clip of the issue (showing your in-game position / current quest / map)
• A current save (uploaded to the Cloud, it will have a Cloud icon beside it)

Thank you!

Hey @anan_isapta ,

Thank you for getting in touch.

And @SidSixT - thank you for sharing your suggestion.

Although I must advise that we do not recommend making direct changes to the game files as there is no official way to bypass the intro boilerplate screens.

Please take care when making any amendments to the game's...

Hey there @lixthewolf ,

Thank you for getting in touch!

When re-entering the game window, could you please try hitting Alt-Tab, this should reset the boundaries.

If this doesn't work, hitting ESC to enter the Pause Menu and then clicking on the screen should also reset the boundaries and your mouse should remain in the window.

Please let us know if these help at all!

Hey there @feinermax1 ,

Sorry for the delay, thank you for getting back to us!

It'd certainly be very beneficial for us to see the error messages and code.

A mobile phone video also would be fine as long as everything is visible and legible.

Once this has been captured, could you please upload it to a hosting site (such as YouTube or cloud storage) and contact us via one of our Support Channels with this video so we can take a closer look?

• ...

Hey there @zicmik ,

I'm sorry we haven't responded sooner!

The Dawn of Ragnarok Expansion is not included as a part of the Assassin's Creed: Valhalla Season Pass I'm afraid and will need to be purchased separately.

Sorry for any confusion caused and if there's anything more we can answer, please let us know!

Thanks for sharing this @spirantcrayon22 !

@aWastedMexican1 - just checking in to see how you've been getting on and if you need any further help at all?

Hey there @d4rkdrag0n ,

Thank you for getting in touch!

Does the Twilight Pack not show as owned content either?

Would you be able to share some screenshots or this too please?

Thank you!

Hey there @zeckroom ,

Thank you for getting in touch!

As these are our English speaking forums, could you please translate your post so we can see how we can best help you out here?

Alternatively, you're more than welcome to create a post on our French Discussions, or open a ticket via one of our other support channels;
...

Thank you for getting in touch with this suggestion @mustafa-ragab , we'll pass it onto the team as something for them to consider.

We can't make any guarantee it'll be implemented, or make it for the next update, but if anything is planned we'll let you know.

And of course if there's anything more we can help with, please let us know.

Thank you!

Hey there @warriorshadow7 ,

I'm sorry to see you've also encountered this issue!

Are you also playing on Xbox One?

And does this happen with all available saves or just one?

Hey guys!

Thanks for your reports!

Just checking in to see if you're still having issues navigating?

If so, could you please check these browser troubleshooting steps to see if they help at all, otherwise could you share screenshots so we can see what's missing from your view / access?

Additionally, could you please also ensure you've verified the email address associated with your Ubisoft account?

Thank you!

Hey @pr3azy ,

Thanks for getting in touch, I'm sorry to see you're also having issues.

There's no workaround available at the moment I'm afraid while this is still under investigation.

Would you be able to capture a video of the issue for us to add to our reports of this for the team to look into?

As well as please ensure you have a current save available in the Cloud?

Thank you!

Hey there guys,

Thank you for reaching out to us and reporting this!

If you're missing any sale items or quests from Reda, could you please capture a screenshot and share it here?

And are these missing consistently each day or do they occasionally come back?

Thank you!

Hey there @josh3602006 ,

The Berserker Gear is available as park of the Berserker Pack, available as park of the Ultimate Edition or for separate purchase in the Helix Store.

Sorry for any confusion caused and if there's anything more we can answer, please let us know!

Hey there @belfire2810 ,

Thank you for reaching out to us, I'm sorry to see you've facing connection issues in-game!

Are you receiving and particular numerical error codes along with this message?

If you haven't done so already, could you please give the steps in ...

Hey there @txlia02 ,

Thank you for getting in touch and report this to us, we appreciate it!

So we can take a closer look and so the team can investigate further, could you please capture a clip of this behaviour (ideally uploaded to a hosting site such as YouTube or Cloud Storage) and share the link here?

Much appreciated!

Hey there @michalistzou ,

Thank you for getting in touch with us about this!

Could you please share some screenshots of the eye patch showing as equipped and how Havi looks in-game?

Much appreciated!