Ubi-TheBerry

Hey there @f_stormhammer ,

Thank you for reaching out to us with this, we appreciate it!

Just to confirm, since encountering these crashes with this Hunter, have you since attempted any troubleshooting steps to try and resolve these crashes?

And do you find the game crashes at any other point?

If not - as a starting point, could you please give the steps in this guide a try, especially ...

Hey there @xxjayleone24xx ,

Thank you for reaching out to us and sharing these clips, we appreciate it!

As the '0006000139' error code is a generic connection lost code and we have no known major issues at the moment, could you first be sure to complete all of the steps in this connectivity troubleshooting guide to help us ensure there's no local causes that may be hindering your co...

Hey there @gfoxgames ,

Could you please sign into https://www.ubisoft.com/help .

There, there will be a tab featuring your username, with a option to 'See All Cases' - the case we're referring to will be there, where you will be able to response.

If you have any issues with this, please let us know.

Thank you!

Hey there @fartenjoyer22 ,

Thank you for getting in touch.

If you haven't done so already, could you please give the steps in this guide a try to use the Nvidia Control Panel and ensure your dedicated RTX 2070 is being used?

Please ...

Thanks for the report @sirharrypierce , I'm sorry for the delay in getting back to you!

I've passed this onto the team.

Much appreciated!

Hey @sirharrypierce ,

Thanks for letting us know.

With more recent reports of performance issues, we will request up to date system reports from players, to ensure the teams have current information to look into further.

We do have an investigation open, so more information from players would be greatly appreciated!

Hey there @cipisovic ,

Thank you for reaching out to us and reporting this!

As noted above, so we can pass this onto the team for investigation, could you please share a clip of the issue (ideally uploaded to a hosting site such as YouTube, OneDrive, etc)?

Thank you!

Hey there guys!

There are hopes to resolve this issue in a future update, but the exact date of this hasn't yet been announced.

We will continue to keep you updated as and when more details are made available.

Thanks for your continued patience while this is looked into!

Hey there guys!

Sorry for the delay!

The team have been struggling to reproduce this so have requested more information.

Have you had any other bars near the new one at any point?

Could you please provide your save file so we can also pass this onto the team? (uploading to a hosting site and sharing the link here would be perfect, but if you have any issues, please let us know!)

Thank you!

Hey there guys,

Thanks for your updates.

At the moment, I'm afraid we do not have any further information from the team as this is still under investigation.

We appreciate your patience and apologize for the inconvenience, we'll continue to keep you updated as and when we have more details available.

Thank you!

Hey there @sirharrypierce ,

Sorry for the delay in getting back to you, thanks for reporting this!

I've passed this onto the team.

Much appreciated!

Hey there @kedy_f4 ,

Thank you for reaching out, sorry for the delayed response!

You can install the latest versions of C++ here: (https://docs.microsoft.com/en-us/cpp/windows/latest-supported-vc-redist?view=msvc-170).

Should you then continue to have issues, please open a case via our Support Site and attach your ...

Thanks for the update @hachikuku , sorry for the delayed response and to hear that hasn't quite resolved this issue for you.

The team are still looking into this issue, so we'll continue to keep you guys in the loop as and when we hear more from them.

Thank you for your continued patience and assistance with this!

Hey there @vkilljoyy ,

Thanks for reaching out to us with this!

This something which has been reported to the team already and is currently under investigation.

We don't have any further information on this available at the moment, however I have passed your report and clip onto them while they continue to look into this.

We'll update the forums with more information when we hear it.

Thank you!

Hey there @maxi_der_zocker !

I'm afraid we have nothing new available to share at the moment, but rest assured the team are continuing to look into this.

As and when we hear more, we'll keep you posted here.

Thank you!

Hey there @yosaki12 ,

Thank you for getting in touch, sorry to see you're having issues!

Just to clarify - do you encounter this issue when attempting to download / install a title or when trying to launch it?

And have you given any further troubleshooting steps a try?

Thank you...

Hey there @xtcaxlooney ,

Thank you for reaching out to us, I'm sorry to hear the game is failing to load!

Does it completely fail to load or only after selecting a save?

And did this only begin after installing the Dawn of Ragnarock Expansion?

Thank you!

Hey there @scythesabre ,

This issue is still under investigation at the moment.

However I'm afraid we don't have any specific dates for a planned fix available at this time.

We'll keep you guys in the loop here as and when we hear more from the team as they progress with this.

Thank you for your continued patience and understanding!

Thanks for getting back to us with this @XBL_Laberbacke , I've noted this to the team so they can confirm if it's intended or if it's something that needs further investigation.

We'll let you know their response when we receive it here.

Thank you!

Hey @yosri ,

Thanks for getting in touch!

Were you also able to give the additional steps provided by Ubi-Viral a try?

Would you also be able to share screenshots showing the OS in-game and OS on your PC?

Thank you!