Ubi-TheBerry

Hey there @sahmedsha1,

At the time of your posting Dawn of Ragnarock hadn't been released.

It did launch on the 10th of March though so you should have been able to download it since then.

Just checking in to make sure you were able to download the Expansion and access it without any issues?

Thank you!

Hey guys,

Thanks for keeping in touch!

We can't always guarantee any suggestions or feedback points will be implemented in the following patches, as this is at the discretion of the team, but means of improving the rune storage situation is being looked into and we'll keep you updated as and when we have more detailed information on this and anything is announced.

And of course if there's anything more you'd like to share or we can help with in the meantime, please let us know!

Thank you!

Hey there @valour549 ,

Thank you for reaching out to us with this!

We're investigating reports of the roll not activating at all on PS5, but this appears to be something different.

As we don't have any other reports of this issue just yet, could you please share a clip of this issue so we can take a look and pass it onto the team?

Could you please also ensure you have a save uploaded to the cloud?

Thank you!

Hey there @asterix201252 ,

Thank you for reaching out to us with this!

Would it be possible to please upload the affected save file to a hosting site (such as Cloud Storage) and share it here so we can pass this all onto the team who may be able to shed more light on these changes?

And may we please know the approximate date you launched the save and realised these differences?

Thank you!

Hey there @sartorious23 ,

Thank you for reaching out to us and reporting this, I'm sorry to hear the game is crashing for you!

As a starting point, could you please give the steps in this article a try and let us know if the crashing continues?

Additionally, could you please also confirm any error messages or codes you receive when the game crashes?

If you're also able to share a video of ...

Hey there @spirantcrayon22 ,

Thank you for reporting this!

Could you please share any screenshot or clip examples of this so we can pass them onto the team to get this looked into?

We appreciate it!

Hey there @alexhenz ,

Thank you for reaching out, I'm sorry to hear the game is crashing for you!

May we please know the specs of your PC (CPU, GPU, RAM, Laptop / Desktop)?

And if you haven't yet attempted any troubleshooting steps yet, could you please make sure you give all of the steps in our guide a try, as they're a good starting point when investigating any crashing or performance issues.

Please let us know how you get on, thank you!

Thanks for getting back to us @timdrake_335 !

Sony has a guide on capturing and sharing videos captured on PS4 available here.

If you could please share your video to a hosting ...

Hey there guys,

Thank you for reaching out to us!

This issue is known to the team who are already investigating it with hopes to resolve it in the future.

We don't have any further information on this at the moment, but please keep an eye in the News and Announcements forum for more news as it's available.

If there's anything more we can help with, please let us know!

Hey there @rapupiirane ,

Thank you for reaching out to us!

When did this issue begin (was it after a certain action or update)?

And could you please share a clip of this behaviour so we can take a closer look and pass it onto the team if necessary?

Thank you!

Hey there @cooikizo ,

Thanks for reaching out to us!

Just to confirm - are you having this issue the current patch (1.5.0.1) too?

Hey there @jason95821 ,

@SpirantCrayon22 is spot on.

As Dawn of Ragnarock is an expansion, it is required to be purchased separately and is not inclu...

Hey there @spirantcrayon22 ,

Thank you for reaching out to us and reporting this!

As this doesn't appear to be something that's been reported yet - could you please capture and share a clip demonstrating this behaviour for us to pass onto the team for investigation?

Much appreciated!

Hey there @vakco ,

Thank you for reaching out to us, sorry to hear you've been unable to launch the game!

Just to confirm, have you already given the steps in this guide a try, including update your ...

Hey @rush-pyra ,

Thank you very much for taking the time to share this!

We'd be interested to know if this helps others too!

Hello @kiki01_hun ,

Thanks for getting back to us.

For privacy reasons, we cannot review system files publicly, so I've removed those links from your original post.

As you're still having issues running the game, could you please open a case via or ...

Hello @claudio-_ ,

Thank you for getting back to us.

I'm sorry - but could you please clarify the particular issue it is that you're having with your Ubisoft account(s)?

Hey there guys,

Thank you for your continued updates and workarounds - we appreciate it!

If you haven't done so already, could you please open a case via our Support Site, Facebook or ...

Hey there @bay_lenin ,

I've merged your thread here where we're also discussing this issue.

Could you please refer to my previous post for a workaround which should resolve this.

Please let us know if it helps you!

Hello guys,

Thank you for reaching out to us, I'm sorry to see you've having issues staying connected and connecting to matches.

If you could first please make sure you have given these connectivity steps a try (these are a key first step in helping ensure you have the best possible connection to the game's servers and allow us to rule out other possible causes).

Should the disconnections then continue, please then could you open a case via our ...