Ubi-TheBerry

Hey there @kunnu1989 ,

Sorry for the delay in getting back to you!

Are you still unable to access the Expansion content?

To start you need to be at least level 340 (either by natural progress of a progression boost).

You should then be able to speak with Valka in Ravensthorpe (in Seeer's Hut) to start the quest 'Restless Dreams' - completing this will allow you to start Dawn of Ragnarock.

Additionally, you can start a new game immediately in the expansion by creating a new save and selecting 'Dawn of Ragnarock'.

Please let u...

Hey @geminiman117 ,

Thanks for adding to this, just checking in to see if you're still encountering this issue after a reinstall and if running the game as an admin as suggested by Ubi-Plush helped at all?

Thank you!

Hey there @ohhquinnfx ,

Thank you for reaching out to us!

This is something that's being looked into by the team, but we're still collecting information from those affected.

Could you please share screenshots or a ideally a clip of your current medallions and what happens when attempting to turn them in?

We can then pass this onto the team.

If you can also please ensure you have a current save available on the cloud.

Thank you!

Hey there guys,

Thank you for reaching out to us, I'm sorry to see you're experiencing crashes when playing.

As there are many varying factors that can impact a title's performance, as a starting point, we kindly ask that players make sure they give all of the steps in our PC troubleshooting guide a try - these are a good first step with any performance or crashing issues as it rules out many causes.

Should you continue to experience crashing after those steps, then could you please open a case through our ...

Hello @devourcolossus ,

Thank you for reaching out to us about this, sorry to hear the performance is dropping for you.

May we please know more about the performance itself, including;

• The moments where it drops (is it only during cutscenes)
• What your max - min FPS can be
• What you have the game's graphics set to
• Have you attempted any other troubleshooting such as lowering or adjusting graphical settings to see if there's any changes in performance

Thank you!

Hey @spirantcrayon22 ,

Thanks for the update, glad to see you've found the cause.

We'll keep an eye out for similar reports.

And of course if there's anything more we can help with, please let us know.

Thank you!

Hey there @pineandbamboo ,

Thank you for reaching out to us!

As it's been quite some time since we last received reports of this, could you please capture a clip of the issue as well as confirm the game version you're running on (this can be seen to the bottom right of the main menu)?

We can then take a closer look and raise it to the team if necessary.

Thank you!

Thank you very much for this clip @rtalbi , we appreciate it!

I've passed this onto the team.

As your current cloud saves seem update, could you please make sure you have a recent save available on the cloud in-game (it will have a small cloud icon next to it in the menu), as this is also handy information for the team to have available.

If you could please let us know when you've uploaded your save so we can pass it on, thank you!

Hello @sgd-mist ,

Sorry for the delay - thanks for getting back to us.

Likewise, we apologise this isn't the answer you'd been hoping for and for the time taken for this to be confirmed.

This will be fed back to the relevant teams, but as advised, this is understood to be working as designed so there are no current plans to change these particular visuals.

We appreciate you reaching out to us with this all the same and of course if there is anything more we can help with, please let us know.

Thank you!

Hey @willogical ,

Sorry for the delay - thanks for getting back to us!

Do you have installed and have you been playing the Dawn of Ragnarock content when experiencing these crashes?

And are you using a physical or digital version of the game?

Thank you!

Hey there @kagenomure ,

Thanks for reaching out to us, sorry for the delayed response!

Would it be possible to please share some screenshots of your map indicating the tombs you've already completed?

There we can gain an understanding of where you've already been and where you need to go next.

Thank you!

Hey there @chr1shealy ,

Thank you for reaching out to us with this.

Sorry for the delay in getting back to you!

The issue with the Winifred mystery was understood to be resolved back in TU 1.3.0.

If you're encountering a similar issue in-game now, could you please capture some screenshots or a clip demonstrating the issue so we can take a look and pass it onto the team?

If you could also please ensure you have uploaded your save to the cloud.

Thank you!

Hello there @sp33dykat ,

Thanks for reaching back out to us!

I'm afraid we don't have any news to share from the team at the moment, however the investigation is still ongoing.

When we have more available news to share from the team on when this is expected to be resolved, we'll let you know here.

Thank you for your continued patience!

Thanks for getting back to us @velikorocc , I'm sorry for the delayed response.

We've no further update on the investigation at the moment, however I've passed your details back onto to the team while they continue to look into this.

The conditions haven't changed through and we'll let you know as and when we hear back from the team.

Thank you!

Hey @lordofsidious,

Thank you for reaching out to us with these reports!

I'll number my responses to each for ease.

• The game is crashing - we are aware of reports of The Division 2 crashing to desktop for players and are currently investigating.

We have a Megathrea...

Hey there guys!

Thanks for reaching out and keeping the thread updated, I'm sorry we've been slow in getting back to you!

@Ronaldmac34 - glad to see @PickedErmine80's suggestion helped you.

@Anubys515 - have you also been able to give this a try and let us know if it helps you?

Thank you!

Hey @theeelf ,

Sorry for the delay in getting back to you, thanks for getting back to us with this!

This is something that's still being looked into by the team at the moment, so I've added your report, details and clip onto this.

Likewise, it's also been fed on that this is missing from the Known Issues list too.

We'll keep the forums updated as more information becomes available regarding this investigation as there's no further news at the moment, so please keep an eye out.

And of course if there's anything more we can help with, p...

Hey there @c4ptaincaveman ,

I'm sorry for our delayed response!

Are you still having this issue when speaking to Ubba?

If so, could you please share a clip so we can take a closer look and pass it onto the team if necessary?

Thank you!

Thanks for letting us know @thenorfolkian !

I've noted this to the team to take a look at.

We'll keep you in the loop as and when we hear anything more!

Hey there @teh_greg !

Sorry for the delay in getting back to you!

These are additional benefits available with the Dawn of Ragnarock Expansion, so you will need to own the Expansion to have access to these new upgrades.

If you have any further questions, please let us know!