Ubi-Thrupney

Hey there @CAP_BECAUSE , thanks very much for reaching out.

As you'll know, we do a lot to help foster a welcoming and fair gameplay environment for our players. From here on the forum, we're unable to assist with ban appeals, and none our support specialists on any of our channels will be able to overturn a denied ban appeal. My apologies that we're not able to assist further with this.

If you've any other thoughts or questions about our other games or services, please let us know.

Hey there @Comical_Cat , thanks very much for reaching out! I've moved your post across to Player Support so I can respond and help you get this sorted out I understand you've been crashing while trying to choose and customise your operators.

If you can let me know which platform you are playing on, I'll be able to share some troubleshooting steps you can perform ...

Hey @Rainy_Prai , thanks very much for reaching out about this.

I can see we have an investigation ongoing internally about directional sound, and my apologies for the inconvenience while we continue to look into this. I understand that you aren't keen to play due to this issue, and I can certainly understand this. I'd recommend keeping an eye on our ...

Hey there @Sloppy_Glizzy , thanks for reaching out about this, and my apologies for the slow response. Welcome to the forum, too

I'm sorry to hear you've experienced these crashes, that's really odd! You've already done all the troubleshooting I'd usually recommend for this sort of issue here on the forums, and I understand you've already reached out to support to send us your system files. That was a great next step to take, and exactly what I would have recommended! Our teams will be back in touch with you on your support ticket as soon as p...

Hey there @Cavendar-ECO , thanks for sending across your report of this issue, and for this screenshot showing what happens. I really appreciate this!

Our teams have not been able to reproduce this issue with the latest version, so I'd like to ask you to perform a couple of troubleshooting steps, just to make sure the report we're sending across is matching a game environment we can replicate on our end.

Can you start with our ...

@Heya there Lie-nus ,

I understand you are keen to have more information on the specifics of how our games and services will work with Stadia shutting down. We don't have anything further to announce at the moment, beyond what we've already said in the tweet below, but keep an eye on our social media channels for updates.

Hey again @lolzarz , and also @Bzhydack !

Our team has advised that we've had trouble replicating this issue on our end - we can find Mad Mary without any issues. As suc...

@Asterix201252 , you are a hero and a scholar. Thanks very much for your efforts here! I've gone ahead and sent over what you've said, and this video, to our team.

I see that we'd previously been investigating this, and our team has given us the recommendation that players use different ships for different goods, as this avoids the problem. However, just to reiterate, our investigation into this is ongoing. We won't need a save file again for the time being, but I'll let you know if that changes ...

This is spot on, @hundreAd1800 - you're a star. I've gone ahead and reported this to the team.

Heya @Gluiperd13 , thanks for trying these further steps from Ubi-TheBerry! Unfortunate that they didn't fix it

Please see our system files support article, which describes t...

Heya @hundreAd1800 , thanks for clarifying. It's really unfortunate to hear that this issue hasn't been resolved, and I've sent across what you've said so we can reopen our investigation.

Sorry about that!

Hey there @SilverRATPL , thanks for reaching out about this. I understand that you've found issues in Anno 1800 after disabling your integrated graphics card, and I'll be happy to give you some pointers on this.

To clarify our earlier advice, laptops which have dedicated graphics cards also still have integrated graphics on the motherboard, and sometimes games struggle to choose one. Therefore, in those situations, we recommend following these steps to force games to use your dedicated graphics card.
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Hey there @hundreAd1800 , thanks for this further clarification.

The reason we've asked for further information in this case is that it seems like some of your initial post may be missing - it looks to have started mid-sentence, so we're unsure what is also not imported.

If we're unsure what the issue being reported is, we're not able to report it further. My apologies for the bother. If you can give us some examples of how the tooltips for local and regional mail are wrong, that would allow us to investigate. Let me know if I can clarify this furthe...

Heya @blendmode , thanks for coming back to tell us the eventual solution to finding these items! That'll be super helpful for other players facing the same issue.

Many thanks to ...

Howdy @nowayy and @Asterix201252 ! Thanks for your reports of this issue with setting a minimum stock for airmail!

I've had a look, and I can see we've reported this...

Hey there @Wrzosek_ , thanks for coming back to us and explaining this further.

I understand the situation has passed such that it is difficult to show us any media demonstrating the issue. Would you be able to take some screenshots showing how you had the goods loaded into the Zephyr? I ask because this will make it possible for us to share your report of this issue more accurately, and our teams internally will be able to match what you've done exactly and reproduce the issue on our end.

Here's our ...

Heya @Asterix201252 , fair enough! Thanks for adding your feedback about this - I'll go ahead and forward it on as well