Hey @AladeenMDF , thanks very much for your post! Sorry to hear about this 17017 error when trying to install the game. I'll be happy to help you get this sorted!
Thanks for listing the steps you've already tried - that really helps me out! I'd imagine you've already seen our support article for this error, which in turn links to our ...
Hey @leoniditas , thanks very much for your post about this. My apologies for the delay in responding. We don't always catch all the threads in the other forum for support queries, but your post has been moved here to Player Support so I can answer it now.
I understand you've faced a black screen and crash report at launch, which sounds super frustrating 
It's good to hear y...
Hey there @Nameless-Will , thanks for reaching out! Sorry to hear you've not found Anno 1800 in your library after purchase.
Please note that it can sometimes take up to 48 hours for games to reach your account, although this is rare.
It can also be the case that the payment you've noted is an authorisation hold, which is where your payment provider will set aside the money for a transaction even if it doesn't go through. Typically, this would be returned to you within a few days, but we'd recommend speaking to your payment provider directly for specifics of their process on this. We've got a bit more information about authorisation holds ...
Hey there @Bargl0g , my sincerest apologies for the delay in responding to your post. I've moved the thread to another forum now where I'll be able to help. I understand you've faced crashing issues since the last maintenance, and I'm sorry to hear about this.
I understand you've faced hanging for a couple of seconds before the game crashes. The vast majority of crashes can be resolved by following the steps in our ...
Heya there @PewpSauce , thanks for waiting!
I've double-checked with the team, and they've confirmed there were no other player-facing changes made besides the Crisis event, so no patch notes were needed. Here's a tweet from our team confirming this.
Hello there @we_are_not_open , thanks for posting about this! It sounds like you're stuck on the loading screen for Extraction, which sounds most frustrating. I'll be happy to help you solve this!
The vast majority of launching and loading issues are solved with the steps in our troubleshooting guide. In particular from the guide, please make sure you are ru...
Hey there @Killorio - I really appreciate you sending me over your thoughts about data centres in Extraction. I understand your reasoning, that the smaller player base for Extraction seems like it'd make it a better fit for being able to change data centres than Siege. I've gone ahead and sent across all your feedback about this internally.
My apologies for the inconvenience. I'll have my fingers crossed that you manage to find some players to match with, and I hope you've otherwise been having a good time with the new event 
...
Howdy @Bryce_The-Rice , thanks for reaching out, and welcome to Discussions!
I've had a quick look, and I can see our teams had advised the issue was fixed around April. I'd like to make sure we investigate this again, to see what's going on. To help with that, can you answer the questions below for me?
Howdy there @Adee_91 , thanks for reporting this to us! I understand you've got your Aim and Shoot buttons on L1 and R1, and this is causing the buttons to not function correctly when using Echo's drone 
I'm going to go ahead and report this to the team straight away, since it sounds like the sort of thing they should be able to reproduce. Just in case, though, can you send me ...
Hey there @earclimax3id , welcome to Ubisoft Discussions! I understand you've found the play time reported by Ubisoft Connect to be inaccurate - sorry about that!
I'd really like to investigate this. To help me with that, can you have a look at our two guides? That's the troubleshooting guide and the ...
Heya @PewpSauce - understood! I was aware you were discussing the patch, and mispoke when I mentioned the maintenance. From our end, they feel like the same thing, really 
I've gone ahead and asked our team if we've got patch notes available for any other changes that may have happened, and I'll get back to you here on the thread once I've heard back from them.
Thanks for your patience in the meantime ...
Hey there @FHG-Nevets-FLIP 
From here on the forums, we're not able to help with any partnership inquiries. You've already followed our recommended route of contacting the Ubisoft office in your country, and I'm sorry they haven't responded. I'll have my fingers crossed for you that they get back to you!
For future reference, we ask that you do not bump threads that have not received a response - this is ...
Hey there @lex_47 , thanks for reaching out about this! Great to hear you've given the new Eclipse event a go, but I understand you've had trouble with the amplifier.
I'm not familiar with an amplifier item or ability in the game. Can you send me across a screenshot showing what you are referring to? This will help me to report the issue to our internal teams so we can investigate. For help with taking a screenshot, please see the ...
Hi @CheeseBall_TTN , welcome to the forums
Here on this forum, we can only help in English. This is because we prefer to avoid automatic translation tools if we can, since they can lead to misunderstandings. Instead, we feel it is best for players to speak to our support agents (and other players) who speak their preferred language.
For support with Ex...
Hey there @awqrthn , thanks for your post about this. My apologies for the delay in responding. I've moved your post across to our Player Support forum now, so I can answer it. I understand you've not been able to launch Extraction due to an authentication error - sorry about that!
When a Ubisoft game is launched from Epic or Steam, it prompts you to log in to Ubisoft Connect to link it to your account. I gather from what you've said that you'd accidentally linked it to your friend's Ubisoft Connect account. In this case, I'd recommend asking your friend to contact us dire...
Howdy @MMackeyHolla , welcome to Ubisoft Discussions! I appreciate you reaching out about the Smasher not spawning for a Specimen objective - that sounds most frustrating, and I'd really like to help with this.
I can see our team is investigating similar issues, and we've got a few questions for you to help us with that. Can you answer the below for me?
Heya @PoteznyPalasz , thanks for coming back to us about this.
From here on the forum, for data protection reasons, we're not able to discuss the particulars of your account or its contents. My apologies! I'm confident our agents on that support case Ubi-MrM created for you will be able to help you get this resolved, though!
Please let me know if you've any other questions at all.
@PewpSauce Hey Operator, thanks for your post about the recent maintenance!
My apologies that we've not released patch notes for it. However, I'm happy to report that this was to implement our new Crisis event, which you can read more about at ...
Hey there @ZHANG-JIA-QI , thanks very much for this report! I understand you've found it to look a bit odd when you are crouched and barricade a window in Extraction. I've just tried it myself, and I agree! It sure does look unusual!
I've gone ahead and reported this to our teams internally for us to have a closer look at this issue, and I really appreciate you letting me know. Sorry for the inconvenience while we investigate this. Let me know if you've any other questions!
Heya @Rinzler617 , welcome to Discussions! Thanks for reaching out about this. I understand you've had trouble getting Extraction to recognise your gamepad since our recent update - sorry about that I'll be happy to help you get this resolved.
It's likely you'll be able to solve this issue with the steps from our ...
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