Ubi-Thrupney

Hey @TNT4TB , thanks for reaching out, and welcome to the forums! Good to hear you're trying Valhalla, but I understand you've not found your hours played to count towards the referral program.

Please note that, per the FAQ on our referral website, it can take up to 24 hours for rewards to be delivered to successful recruits. If the reward still isn't there after that time, and you're sure you've been recruited and accepted the invite in the way we recommend on the referral website, I'd recommend reaching out to our support team directly, as they'll be ab...

Hey @Hanorn and @goku19911 , many thanks to both of you for your reports of this issue.

I can see our teams are investigating this issue internally. We've got no updates...

Hey @Vlerk2020 , thanks for keeping us updated with what's happening after trying our suggested troubleshooting - I appreciate it!

We can do some slightly more intensive troubleshooting for this issue using the steps from our system files support article. The two files it describes can be used by our support specialists to check some system details, and check for any errors...

Hey everyone!

Thanks very much for all these reports of issues with Reda's wares since the update. I understand he's not selling anything, or at least selling things sporadically. I really appreciate you sharing your workarounds for what got her to sell things again - I've been sure to add all this information to our ongoing investigation into this issue.

My sincerest apologies for the inconvenience while we look into what's happening with Reda. Let me know if there's any questions in the meantime.

Hey @jackturner3 , thanks very much for reaching out with your report of the werewolf not spawning in Shifting Loyalties. I can understand how frustrating it is to not be able to finish a trophy due to a glitch, and I'm glad you've let me know about this.

I've gone ahead and reported this to our teams, who are continuing to investigate the issue. Thanks for being so comprehensive with your reporting here, especially in regards to your game's version and what workarounds you'd tried - that really helps us out. Please let me know if you've any other thoughts or questions...

Hey @AceOfSpades6207 , thanks very much for trying those troubleshooting steps for me - really unfortunate that they haven't solved the issue. I've gone ahead and sent your report of this issue across to our team to investigate this further internally. My sincerest apologies for the inconvenience while we look into this. Please let me know if you've any other thoughts or questions in the meantime.

Heya @Ambro05 , thanks for sending this video across about Kara's shop! Sorry you've found her not to be selling anything I can see we're investigating this, and our teams have asked us to pass over any reports of the issue to help us get to the bottom of it, so I've passed on your video and report.

Sorry for this issue! Let me know if you've any questions.

Hey there @Ambro05 , thanks very much for coming back to us about this.

My apologies for the misunderstanding. Your wording about it being before the last update and not after 1.6.2 suggested that the issue had been fixed, so we sought to clarify if you'd tried this after 1.6.2 and found it to be fixed. I understand you've updated to 1.6.2, and this issue persists (along with the issue you've reported about Kara's shop) - is that correct?

I've had a look around, and I can see that we'd had a few reports of this issue back in 2021 (although it was the River Raids s...

Hey @azullFR , thanks for getting those videos across to us, and in particular for the one you'd uploaded on December 6th. I've gone ahead and added everything you've said to our investigation.

Hey there @bumooooo , thanks for reaching out about this. My sincerest apologies for the delay in responding.

I've had a look around internally, and I can find no persistent reports of crashes with this quest, so I'm very confident that this is an issue which is likely to be solved with local troubleshooting. The reason we start with our generic troubleshooting steps is that our research has shown these steps to fix the vast majority of crashing issues in all of our games, so it's definitely worthwhile running through them. In particular from the guide, please make sure ...

Hello, everyone!

I really appreciate everyone's reports of issues starting up Anno 1800 after the recent update. I'm really sorry to hear about these issues, and I can certainly understand that everyone is very eager to get back to playing. Our teams are aware of these launching issues, and you can find our announcement about this here, including steps that have helped many players get the game running...

Hey there @Snat-Hater , thanks for reaching out with your posts. I understand you've been facing a lot of crashes, and I'd really like to help with this. It sounds like you're having a frustrating time, and I'm sure our teams (both internally, and here at Ubisoft Support) will be able to help.

I'm going to go ahead and quote what I'd said in another thread earlier today, as my post there is what I'd like to say here as well.

Thanks very much for sharing your thought...

Hey @racdavies , thanks very much for reaching out about this. Sorry to hear you've found your gun to not fire (or fire too much) sometimes - that sounds super frustrating, and I'd really like to investigate this.

Can you double-check for me if you've got the 'Enlarge UI' setting toggled on? Here's our support article showi...

Hey there @robincitin23 and @A_Fvkitallx_A , thanks very much for sending across your insights about Conflicts, I appreciate it. I've been sure to pass on your feedback ...

Hey @IGotKelsoPreggo , thanks for reaching out about this. Sorry about this unusual run of Delta-03 errors you've had, that sounds pretty frustrating. I'd really like to help with this.

Our team is tracking a few different situations when Delta-03 errors are happening and investigating their causes. To help me see where best to send your report, can you tell me what activities or game modes you were playing in-game when the errors happened?

For many of our investigations, we've observed that there had indeed been a connectivity issue in previous reports of th...

Hey everyone,

Thanks very much to you all for sharing your thoughts and experiences with The Division 2. Crashes certainly aren't what we want or expect, even on PC, so our team are continuing to look into reports of persistent crashing internally.

It is difficult to give specific guidance to each of you here in the thread, so I'd like to just first ask that you've all made sure to do the steps from our troubleshooting guide. Although it can seem from this forum like crashes are the norm, I'm still very confident that the vast majority of crashing issues are solved by local troubleshooting, just like for any PC game. In particular from the guide, please make sure you are running the game with administrator rights, you've verified the game files, you've got y...

Hey @A_47414D4552 , thanks for your feedback on this - I really appreciate it!

To clarify, I referred to @Flobberoni as a completionist because they had referred t...

Awesome, @Denniss , let us know how you get on. If the issue persists, we can do some more intensive steps involving some system files to help diagnose the issue, and I'll explain that process if it comes to it