Ubi-Thrupney

Hey @Tr0u64d1x

I see you've flagged a post and let us know on the flag that you've solved the issue. Thanks for letting us know!

For future reference, it's best just to leave a new post, rather than flagging, which is for moderation issues. Cheers ...

Hey @Red_Nose4 , thanks very much for this report about these two paints on the Carbine 7! I appreciate it I've gone ahead and reported this to the team from my end as well, although I appreciate ...

Hey @Noxious81 and @Heimdall__PL , thanks for sending across your further thoughts on this. We've made sure to pass on all feedback about this internally.

Good to h...

Hey there @xerxes-aria , thanks for reaching out. I understand you're keen to be able to move your save game files for Anno 1800 to another default folder, and I appreciate you sending over this question.

This is not a feature we have available - it always needs to be stored in that folder. However, I've sent your feedback about this over internally that you'd like such a feature to be available.

As far as I'm aware, you also can't exclude a nested folder in OneDrive from syncing if it is in a synced parent folder ...

@hundreAd1800 Those docklands are gonna be so hecking quick at loading, though!

I've reported this internally now, thanks for sending it across

Oh, right @hundreAd1800 - thanks for clarifying! I was reading the scroll bar the wrong way around, like the colours were inverted My bad!

Thanks for this one, @hundreAd1800 - I can indeed see that your list only shows five ships, despite that you have many more. I've forwarded this on to our teams internally. Thanks again!

Heya @hundreAd1800 ,

That's a lot of productivity. I don't know if this is intended or not, so I've reached out to the team to find out, and I'll get back to you

Thanks for this report @hundreAd1800 , and for being so comprehensive with it! I've reported this to our teams now. Thanks also to ...

Hey there @SerikaG , thanks for reaching out!

I understand you're having trouble with Nadasky's Journal. Sorry about this I'm glad you've got in touch.

I can see our teams had been investigating an issue with the journal way back in 2020 caused by creating two journals, but this was fixed. We've had no other reports of any issues since then. Can you run through the st...

Heya @hundreAd1800 , thanks for this feedback! I can certainly understand how finding a specific trade route with no sorting options would be a bit of a faff, and I've sent your feedback about this across internally

As always, let us know if you run into any other issues.

Hey there @kevinprds , thanks very much for reaching out about this. I understand you're having an issue with your mines not delivering iron to your factories. Sorry for the delay in responding!

I'd like to investigate this further. To do this, it'd really help me out if you could run through some basic troubleshooting steps - this makes sure the game is running the way we'd expect it to. Please see the ...

Hey there @Shadow_Demon135 , thanks for reaching out about this. I understand you've faced a 2-0x00019008 error in Siege - sorry to hear that!

In most cases, this suggests a connectivity issue. We've got a support article for this 2-0x00019008 error code, which in turn recommends running through ...

Hey there @KrAzZiiHaMzZii , thanks very much for reaching out about this.

I understand you weren't able to get the expected rewards while playing The Division 2 - I'm sorry to hear about this. Here on the forum, we're not able to deal directly with account issues, or change any decisions made by our support agents on our direct support channels. I'm confident our agents on those direct channels will have done everything possible to look into this for you, and I'm sorry they weren't able to help more directly. I understand they've passed your feedback on about this, though, so we'll be taking that on board when facing these situations in the future.

Let me know if you've any further thoughts or questions about this.

Folks,

4. No Flaming

This includes any kind of personal insult, flame or intimidation. Responding in kind to a flame message is viewed as equally unacceptable, regardless of who started it. If you believe you are being insulted or otherwise flamed by another poster, please send a private message to any forum community staff rather than responding. This applies to both written text and image posting. 

There is no need to turn disagreements into heated arguments. Rather than letting these threads become flame wars please agree to disagree or the thread is likely to be locked.

I've had to ban some players due to the flaming in this thread. If you wish to continue this discussion, ...

Hey @toutoun72 , welcome to the Discussions forums! I really appreciate this write-up of an exploit you've found with skyscrapers, that really helps us out. I've gone ahead and passed all this information on internally so we can look into it.

Your link for your save file had expired by the time I've got to the thread, sorry about that Can you reupload it for me? I'm not sure...

Thanks for reaching out, @thearkenstone13 - sorry to hear about these DirectX errors I'd really like to help!

As far as I can see, this isn't a widespread issue, so I'm confident we'll be able to fix it with some more local troubleshooting from the troubleshooting guide. You've already done many of the steps, which is great! Please make sure to ...

Howdy @S-I-M-O-N , sorry to hear you're facing a similar issue with Pay No Ransom

Our teams had advised that the issue was fixed back in December, so it's really unfortunate that you've ran into an issue. Can you make sure to follow the steps from our troubleshooting guide, to make sure the game is fully updated and running in the way we'd recom...

Ahoy @Kalnon06 , thanks for your question!

I'm not immediately sure why your bread would be blue, but I'd like to try to find out for you. Can you take a screenshot showing what you are seeing for me? And then another one showing how much bread is in your warehouse. Here's our screenshots guide, and the resulting images can be added to a response here in t...

Hi @Nuke-TV , welcome to the forums

Here on this forum, we can only help in English. This is because we prefer to avoid automatic translation tools if we can, since they can lead to misunderstandings. Instead, we feel it is best for players to speak to our support agents (and other players) who speak their preferred language.

For support with Anno in German, ...