Ubi-Thrupney

Hey @randelia , thanks for letting me know about this. I understand you've not found all the enemies in Ireland to be correctly scaled according to your chosen level scaling settings, despite that the ones in Francia and England all seem correct. That's most unusual!

I can see our teams have been tracking a few issues with level scaling, but as far as I can see, nobody has reported issues with Ireland specifically. Can you send me across some screenshots showing me some examples of enemies not scaled correctly, as well as their locations on the map? It'd also be very usef...

Hey @spirantcrayon22 , thanks for reporting that these two items are still available from Reda despite that you already own them. I can see our team is continuing to investigate this, so I've added your reports to that investigation now.

Thanks also for explaining what happens when you've tried to purchase the Imperial Tree again - that really helps us out

Hey there @totaleclipse , thanks for getting in touch about this, and welcome to the forums! I understand you're getting a crash to desktop when trying to enable both FSR and HDR at the same time. That's most unusual! I don't see this reported internally yet, so I'd really like to investigate this.

So we can start from the same baseline, can you start with the steps in the troubleshooting guide for me? In particular from the guide, please make sure you are running the game with administrator rights, you've verified the game files, you've got...

Hey there @florbar ,

Yes, specifically for Valhalla, I can confirm that you'll be alright to have the base game on Epic and the DLC via Ubisoft Connect. As you may know, Valhalla isn't on Steam anyway. These rules vary between games, though, which is why we always recommend purchasing DLC and base games on the same launcher.

In any case, you'll always be able to reach out to our support teams if you ever encounter compatibility issues, using the links below, so they can have a closer look at your accounts and purchase, and advise you on the best course of action.
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Hey there @kylepbr1286 , thanks for reaching out about this. I understand you've not had Completionist All The Way unlock for you - sorry about that! I'd love to help with this, and I'll just need to ask a few questions to help me see how best to do that.

• You've tagged the thread as PS4, but have you switched platform during your play of Valhalla? For example, had you finished all the quests on PS5 and then moved to PS4, or vice versa?
• Is your completed save file uploaded to the cloud, ...

Howdy @LlUBO and @bielik01 !

Thanks very much for clearing this up for @LlUBO , ...

Heya there @randelia , thanks for sharing your experiences with the river raids. I'm sorry to hear you'd also lost progress after a crash, and I can understand your frustration with this.

Our team is investigating crashes during river raids. We appreciate the feedback about saving, and we've passed it on, and our team has clarified that saves are not implemented to keep the content challenging. Our recommendation is to return to the settlement when your cargo is full, or when your crew numbers are low, as this allows you to save your progression.

Let me know if t...

Hey @sillygoose82 - completely understood! As a completionist myself, this would drive me mad. I can see our teams are continuing their investigation into this, with the help of your report. My apologies for the inconvenience in the meantime.

Hey there @RockLou and @sonkkorh - great to hear the steps provided by @yayab42 were able to solve an issue you'd both been havi...

Hey @ezi01499 , thanks for your report of this issue. I can see that you are getting a 'Failed to Save Game Progress' error when travelling to Finland, or sometimes when you first load your save - sorry about that! I'll be happy to help with this.

Can you start with our troubleshooting guide for me? In particular, make sure you've done the steps to chec...

Hey there @zuiaizhaogege , welcome to the forums. Sorry for the slow reply!

On these forums, we're only able to offer support in English. For assistance in Chinese, please follow this link: https://www.ubisoft.com/zh-cn/help/contact

We prefer to avoid automatic translation tools if we can, as they can lead to misunderstan...

Heya there @major_angry , welcome to the forums - thanks so much for reaching out. I understand you've found the controls on a Series X to be slow and unresponsive, which sure sounds frustrating. I've gone ahead and moved your thread over to Player Support, both so that I can respond, and in case any other players are facing similar issues and wish to contribute their thoughts.

As far as I can see, it has not been reported internally that there are unresponsiveness issues on any platform, so I'd like to invite you to check the tr...

Hey there @imanuelbern , thanks for your post. Many thanks to @XBL_Laberbacke as well for responding, and linking ...

Heya there @george-george21 , thanks for your post about this, and for sharing your workaround on how to get the game running again after experiencing this crash. Hey also to @peralebm - good to hear @george-george21 's suggested helped.

If either of you would like further assistance with these cr...

Hey there @skykkou - thanks for your post about this.

I understand you've not been able to find the Challenge Key - sorry about that Just to check, are you referring to the Raven Anderitum Hideout Challenge? If so, please see my post above. If it is another challenge, can you specify for me which challenge this has happened with?

Let me know if I can clarify this furt...

Hey @taff_humphries , thanks very much for your post about this! I understand you've not been able to get the challenge key on a subsequent attempt of the Raven Anderitum Hideout Challenge - I'm sorry to hear about this.

Our teams are investigating this internally, after we'd had some reports of the issue from other players. I don't have any updates to share at the moment, but I can certainly recommend keeping an eye on our ...

Thanks very much for sharing your insights on this, @ryusennin - I really appreciate it While we had been looking into issues specifically about foreign supplies from River Raids, we've had no other reports of a lack of ordinary supplies, so I'm confident you'll be able to find more, ...

Hey there @kingd425 , thanks very much for coming back to us about this. I understand you've not been able to return to England after Dawn of Ragnarok. Many thanks to @SidSixT fo...