Ubi-Thrupney

Hey @MirageZeroBR , thanks for your post about this! I understand you've had an issue with some stairs

Your screenshot at the link is very small, so it's difficult to know exactly what the issue is. Our team had been investigating some issues of players clipping into stairs at various points, but we'd been unable to reproduce the issue on our end. Can you send me over som...

Howdy @As1r0nimo , thanks for pointing that out!

I can see we've passed on reports internally about the downtown west rope not working, and I've added your report as well. My apologies for the inconvenience while we look into this! Let me know if you've got any questions in the meantime.

Heya @hpoonis2010 , thanks very much for getting these screenshots showing the wrong name across to us - I really appreciate it! I can see our teams have confirmed that this is an error, and will be investigating from there.

Sorry for this in the meantime - let me know if there's any other thoughts or questions

@monteny Hey Joey, thanks very much for getting in touch about this. I'm sorry you've had disconnects I'd really like to help with this.

Can you give me a bit more information about these disconnects? Is any specific error message shown? Which activities are you doing in-game when the disconnects happen?

Please also make sure to have a look at our ...

Hey @cow_poke Just posting to say 'you're welcome' on Ubi-Auron's behalf! We really appreciate your help with this, and we'll get back to you with an update as soon as we have one to share. Thanks again!

Hey @Longstridee , thanks for keeping us updated here on the forum. I'm confident that our teams should have been back in touch with you by now, but let me know if there are any other issues

Heya @Tyranmedic , thanks for this additional information - I'll pass that on.

Our team has asked us to ask a few additional questions about this, to help us get to the bottom of the issue. Can you answer the below for me?

• Those three players you were in a party with - do you know if they all play on PS5?
• You'd mentioned these blue screens were happening before as well. Do you recall when they first happened?
• The crashes that happen when looking at the leaderboards - are you grouped up for those as well?
• Do the inspecting and ...

Heya there @Ghost25702021 , welcome to Discussions! Sorry to hear you've not been able to activate this ECHO. I'd really like to investigate this!

Can you tell me what happened directly before you tried activating this ECHO? This would really help for making sure I understand where in the game you are.

It'd be really useful to have a video showing this issue. Our teams had been investigating a similar report, but we hadn't been able to reproduce it on our end, so a video showing exactly what you've done in-game will help us to investigate further. On PC, we ...

Howdy, folks

Agreed, @Imagine_Brata !

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Hey there @Gibbster01-0 , thanks for reaching out with this update. It's great to hear you've solved your crashing issue! That'll be really useful for other players to know.

For anyone else facing crashes, one of the steps in the troubleshooting guide describes how to look for background programs that might be causing a conflict. Usually, the easiest way to do ...

Hey @MrGrippz , thanks for keeping us updated on this. I'm sorry to hear the issue persists.

My apologies for the issue with the support site link. Here's a direct link to the connectivity guide. I appreciate that you've got solid bandwidth on your connection - that's great! There can be a lot of other factors that can get in the way of your connection, such a...

Hey @KostlavII , thanks for getting in touch Great to hear you're such an experienced player!

While the matchmaking system does look to match you with players who are similarly skilled, if it doesn't find someone, the requirements will slowly be relaxed until matches are found. There can be a bunch of factors which influence this, such as which data centre you are c...

Heya @WarlockPepe , thanks for keeping us updated on this - I really appreciate it

I understand your rank still isn't changing. I agree with Ubi-Auron that a connectivity issues is afoot, and I've not seen any reports of any server issues, so I'd like to invite you to check our ...

Heya @YetLagg ! I can understand your disappointment with this, and I appreciate you getting in touch. We'll be happy to welcome you back once these features are available

Hey @x_DreamZ-0 , thanks very much for trying our suggested solution. My apologies for the delay in coming back to you.

It's really unfortunate that this hasn't solved your issue. Can you instead check our troubleshooting guide for me? In particular from the guide, please make sure you are running the game with administrator rights, you've verified the game files...

Hey there @CzarTundra , thanks for coming back to us. You're very welcome for the help!

Just to let you know, from here on the forums, we're not able to do anything to get you a faster response from our support teams. However, I'm confident our support team will be back in touch with you on your support ticket as soon as possible.

Let me know if you've any other questions for us here on the forums at all ...

Hey there @Psych0_Trauma , thanks for coming back to us with your thoughts on this.

We have a great many methods of automatically detecting degredation with our games, and we look for reporting trends from our players as well. I'm confident that our teams are indeed checking server stability on an ongoing basis.

For the vast majority of issues, our troubleshooting steps have been shown to be effective solutions. However, even in those cases where they do not solve the issue, they still help with diagnosing the issue - apart from giving us the same baseline wh...