Ubi-Thrupney

Hi @MSWuHe , welcome to Discussions

Here on this forum, we can only help in English. This is because we prefer to avoid automatic translation tools if we can, since they can lead to misunderstandings. Instead, we feel it is best for players to speak to our support agents (and other players) who speak their preferred language.

For support with Siege in Chinese,...

Hey there @TheCreepyMorty , thanks for getting in touch about this. I understand you've faced a system crash, and I'll be happy to help you look into this. I'll need a little more information to see how best to help - can you answer the questions below for me?

Can you describe the system crash further? Did you have to force reset your machine? Did it blue-screen? Were any error messages or reports shown on your end at all?

You mentioned that you are having the same issue as ...

Heya @paysanduba , thanks very much for coming back to us. It's really unfortunate that the troubleshooting steps we'd recommend haven't solved this stuttering issue. I understand you've faced your CPU capping out as well, which is very unusual.

To help further with this, it'd be best for us to look at a couple of system files that will help diagnose the issue - that should help us to give some more specific troubleshooting steps. Can you check the ...

Hey @psyconn72 , thanks for reaching out on Discussions. I'm sorry to hear you've faced an issue getting Conviction running on GeForce Now.

I can see that our investigation into this issue is indeed ongoing internally, and I've made sure your report of the issue has been added to help with that. My sincerest apologies while we continue to look into this - let me know if you've any other thoughts or questions about this in the meantime.

Howdy @TheLoneWolfo , thanks for getting in touch about this. I understand you've had issues connecting to matches due to too few players, and I'm sorry to hear about this. I understand you'd like to change which server you are connected to.

Fortunately, we've got a support article describing how this can be accomplished - ...

Hey @NewGatFillin , thanks for reaching out! I understand you and your friend have been unable to invite each other, despite that you can both join other games - that's really unusual, but I'll be happy to help you get to the bottom of this.

Although it can seem like you are fully online, since you can join other games, it could be that part of your connection is still being blocked. As such, I'd recommend starting with the ...

Heya @No_Tiwi , thanks for reaching out about these crashes! That sounds super annoying, but I'm confident we can help you get it sorted out.

I understand the crashes are happening when trying to load into a match of any gamemode. Can you start with the troubleshooting guide for me? The steps it suggests are likely to solve the crashes. In particular from the guide...

Heya @peyman10cof , thanks for your post about these two graphical issues - I understand you've had issues with walls and sights, and I'd really like to help!

As far as I can see, this isn't an issue that has otherwise been reported, so I'm confident you'll be able to solve this using the steps in our troubleshooting guide. In particular from the guide, please m...

Hey there @johnnySends , thanks very much for getting in touch about this. I understand you've faced this same issue of infinitely looping gunshot sounds, followed by not hearing your gunshots or movement at all. I appreciate you letting me know.

I'd like to add your report about this to our ongoing investigation. Can you start by making sure you've performed the steps in our ...

Hey there @SakuraWind , thanks for reaching out. I understand you've had this same issue of your graphics settings to reset when you join a match, which is very unusual indeed!

This is often caused by access rights, meaning that the game doesn't have the right level of access to properly change the settings files (even when they are not set to read only). Can you check our ...

Hey @AXEIFNXxoxo , thanks for getting in touch about this! Sorry to hear you haven't received the credits you'd purchased yet - that's most unusual.

I'm confident our support teams will be back in touch with you as soon as they are able. We've got a support article describing what to do, which is essentially contacting our...

Hey @NossyZeroOne , thanks for reaching out - sorry to hear about these oddities with your track times in offline mode. I'd really like to help you solve this.

Can you start with our troubleshooting guide for me? It could be that something is blocking the update to the servers, or the new times you are setting. In particular from the guide, please make sure you are running the game with administrator rights, you've verified the game files, you've got your graphics drivers and Windows install fully updated, and you don't have any background programs which could interfere with the game (such as firewalls).

If the issue persists, can you come back to ...

Heya @SAE-Tetramir , thanks for sending this across!

I'd like to pass this on to our team as well - can you send me across a screenshot showing what you are seeing in-game? Here's our screenshots guide to help with this, and the resulting images can be added to a response here in the forum thread using the little image icon above the post edit box.
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Heya @prohjort , thanks for your post about this - my sincerest apologies for the inconvenience while we look into this. I appreciate you describing how the issue has become worse, and I've passed on what you've said to our team internally.

We'll post again here on the forums once we've got an update to report about this. Sorry again in the meantime - let me know if you've any questions!

Heya @XinKari , thanks for your post, and welcome in to Discussions! Sorry to hear you've got a corrupted installation.

Can you describe for me what happens when you try to start up the game? What error messages are shown?

Either way, you can probably solve it using the steps from the troubleshooting guide, so please start with that. In particular from the ...

Howdy @Proff10 , thanks for reaching out, and welcome to the forums I understand you've had trouble getting into the game - sorry about that Let's get it solved for you.

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Good morning, @SnWTTV - welcome to Discussions! Thanks for reaching out about this, and my apologies for the delay in responding. I've moved your thread over to our Player Support section so I can respond.

Can you confirm for me which Ubisoft game you are asking about? You've posted in our Trackmania forum, but I'm not 100% sure that you've described a Trackmania issue.

My apologies if this actually is about Trackmania and I've misunderstood ...

Hey there @nightmare272 , thanks very much for letting us know that the files still will not load - my apologies for this. As Ubi-Milky mentioned, this means the files have corrupted, and we unfortunately don't have any means to recover them.

To minimise the chances of this happening again in the future, I'd recommend making sure to check all the steps in our troub...

Heya @Asterix201252 - agreed! I'm confident our team will be doing everything possible to get this looked into.

Just to let you know, I went ahead and made a couple of changes to ...