Ubi-Thrupney

Thanks very much for sharing your insights on this, @Randelia - we really appreciate it

And hey @alex67730 , welcome to the forums! Get bac...

Heya @Mickhail67

Here on this forum, we can only help in English. This is because we prefer to avoid automatic translation tools if we can, since they can lead to misunderstandings. Instead, we feel it is best for players to speak to our support agents (and other players) who speak their preferred language.

For support with Valhalla in Russian, please foll...

Hey @Upsilon_Scorpii , thanks for reaching out with this report. I understand you've not been able to tie the rope in Binding Fate, and this is preventing you from progressing. Sorry about this!

I can see our teams are aware of this issue and are investigating. I've gone ahead and added your report to the investigation to help with that. My sincerest apologies for the inconvenience while we look into this - let me know if you've any other questions in the meantime.

Hallå @troem18 och @Ibrapbrap , welcome to Discussions! Thanks for reaching out about this issue with the Anderitum Raven Challenge - sorry to hear you've had key issues with it...

Hey @Draeoth , thanks for telling us about these missing map markers in Oxenfordscire - that sounds most frustrating! I'd like to give you a few suggested fixes for this, if that's alright

Can you start with the ...

Hey there @Babytom09 , thanks very much for getting in touch about this. I understand you've not been able to access your DLCs for Valhalla on your Xbox One, even though they are installed - sorry about this! I'll be happy to share some insights with you from here on the forum.

As far as I can see by looking around internally, this isn't an issue that has otherwise been reported, so I'm really keen that we get this issue investigated. Once we've done that, we'll have a better understanding of what is happening, and can suggest a solution. Here on the forums, we're limited in what we can do, since we're not able to discuss your account directly publicly.

You'd mentioned getting in touch with our support teams directly, which is great to he...

Hi @MattieD2504 and @oxyoxy_240 , thanks both for reaching out about this. I understand you've both faced crashes once you've loaded into an Anno 1800 game, which is very unfortunate. I'll be happy to help get this resolved.

@MattieD2504 , can you start us off with the steps in the ...

Whoops, sorry about that, @Korhalar I've gone ahead and updated the link to the SFC Scan guide in Ubi-TheBerry's post, and ...

Hey @Stykar , thanks for reaching out about this quest!

What does the Quest Details page for this quest show? Are any objectives at all listed on it?

Can you recall the last activity you did in the game, or what the last objective you fulfilled was?

With this information I'll be better able to see what point you are at and how to proceed

Heya @MrDragonfyr

Sorry to hear about this freeze you're having in the New World! I can certainly recommend running through the steps in our troubleshooting gu...

Heya @mercolkc , thanks for posting about this! I understand you've not been able to upgrade your Artisans, even though it is using resources when you try to do this. I'm not quite sure why that is happening, but I'll be happy to work with you to get it figured out

Can you run through our ...

Hey @CapPrice17 , welcome to Discussions

I've had a look around, and I don't see any other reports of these items being unavailable, so I'm confident you'll be able to find them in-game. I don't have a deep enough knowledge of the game myself to be able to offer guidance, but maybe someone from our community will be able to point you in the right direction.

Great to hear it, @FrankVanDamme ! I hope you have a good time in 1800 with its expansions

Heya @JuzzyGreen , welcome to the forum! Thanks for reaching out about this blue screen error - I'm sorry to hear this has happened. I'll be happy to help you get it sorted.

The majority of crashes can be fixed using the steps we recommend in our troubleshooting guide. In particular from the guide, please make sure you are running the game with administrator righ...

Hi @Ev283012 , thanks for coming back to us about this. My apologies for the delay in responding. We work through these forums to answer everyone from the oldest posts first, so it can take a little while to get back to everyone.

I understand you've faced issues with your PS4 disconnecting from the internet when in a match on Siege, despite that it seems otherwise fully connected. You've faced long queue times when matchmaking. I understand you've also had an abandonment sanction. I'll be happy to help you get to the bottom of this issue.

My apologies for the mis...

Heya @A_TIN_OF_BILBO , thanks for reaching out with this feedback. I understand you'd like to be able to remove players from your matchmaking pool by blocking them, and I appreciate you sending across your thoughts on this.

As you know, this isn't currently a feature we have, so I've passed on this feedback internally. In the meantime, I'd recommend that you continue to report toxic behaviour from other players ...

Hey there @som3guy and @Cavendar-ECO , thanks for sending across your reports of these issues. I understand you've had the remember me and trusted devices not working - sorry...

Hey there @Small-Up , thanks for reaching out about this. I understand you've faced disconnects from matches with this 4-0xFFF0BE25 error code, leading to sanctions - sorry about that! I'll be happy to help you solve it. Can you answer the questions below for me?

• What game types are you playing when you face these disconnects?
• At what point in the matches do the disconnects happen?
• Which country are you in, and who is your ISP? This is important, as we've had a few examples in the past of issues on specific ISPs.
• Can you be specific abou...

Hey @Yuhrf , thanks for getting in touch about this!

It's great to hear you and your friend are taking part in the reactivation program, but really unusual that you've only found one match to count for the five needed. I'd really like to help you get to the bottom of this.

Do your friend's stats also show that they've only played one game?

Can you be specific about which game types or modes you've been playing? It'd really help me out to have some screenshots showing matches you've played with your friend, so we can use these to investigate why those matche...